Review Time
I wanted to order a celebration cake. I checked the Marks and Spencer's website yesterday and today. The information states you can order and collect cake in three days, get it by 21st December. I tried to order the cake which I needed for 22nd December but the earliest date offered was 30th December! I tried to contact customer services to complain but there was no email option. I phoned the Customer Services phone number on website but it did not work! I think the company needs to seriously look into keeping their website information up to date and not mislead customers! I am angry and very disappointed!
Today we purchased a slow cooked turkey joint (serves 6) £37. However once we opened the box we was truly dissatisfied. We made an observation to M&S saying if the box had had a clear cover we doubt people would buy it. Also saying if that was the only joint they had for 6 people they would struggle. However, M&S listened and sent a voucher for the cost + a bit extra straight away.
So sheets with no wrapping arrive dirty - seriously. Get some recycle plastic ! I just hope it comes out in the wash ( if it doesn’t ? What then) my nearest store is 50 miles away and the delivery already took a long time so I don’t want hassle of returning- BUT I won’t buy anymore now! Sad as I used to love Marks Oddly M&S asked for a review but I could only review one (!) of my items . I tried to return to review another item. Computer said No ……. So the sheet review is here !
Second attempt in 2 weeks to order online. I get to the order page OK, then it just lags. Twice I've managed to submit payment details but the item has, sold out in the meantime or 'there was a problem processing your order'.I wish they'd be transparent about PayPal too - it's not possible to use it on their website, although the link is there.The option to give feedback provides a phone number, which is of no use to me, so I'm leaving this second review.
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