Name: martigo.at
Telephone: 000000000
Rating: 3.7

Noah Vandamme Guest

1 year ago

Great customer support

Date of experience: Dec 20, 2024

Drummond Turner Guest

1 year ago

You get lured in with prices on routes…

You get lured in with prices on routes that look good and then there is a change which makes the price very unreasonable. Very unclear communication. And zero customer service

Date of experience: Dec 20, 2024

Bella Taylor Guest

1 year ago

Amazing and fast service

Amazing and fast service. Thank you Mark!

Date of experience: Dec 15, 2024

Derrick C. Guest

1 year ago

My flight got cancelled

My flight got cancelled by the airline. Neither the airline or Martigo informed me this happened. I found out during checkin where I was refused. I called Martigo customer services who were very helpful and negotiated with the airline however the airline had already resold my ticket. Martigo were unable to help further. I had to book a different flight home sadly.

Date of experience: Dec 15, 2024

Grant Porter Guest

1 year ago

Leo was great solving my issue

Leo was great solving my issue, he made a quick response to my request.

Date of experience: Nov 19, 2024

Manuel M. Guest

1 year ago

Dishonest and Unprofessional Service; The travel agency from hell

I am extremely disappointed with this travel agency. Our flight time was changed by **two hours**, and the airline informed the agency via email, which I have proof of from the airline. However, the agency failed to pass this crucial information on to us. What makes it worse is not just the lack of communication—it’s the fact that they **lied directly to us**, claiming they never received any notification from the airline. I have evidence proving otherwise. Being lied to is unacceptable and deeply unprofessional. If you value honesty and responsible service, I strongly recommend choosing a different travel agency. This company neither takes accountability nor respects its customers. We have chosen to escalate this case since this behaviour cannot be tolerated, it’s not about the money, it’s about the fact that they withheld crucial information and then tried to lied about it. We had about 150 GDB of the extra expenses due to this incident. We had to buy additional meals + drinks, our ride had left when we finally arrived resulting in the need to book a taxi. Our tour guide was also on her way home since we didn’t have internet and couldn’t let her know, we had to pay her 70 gdp x 2, all because this travel agency didn’t forward one single email. So if your ever considering buying from this agency, do yourself the favor and book directly from the airline or find another travel agency, because this one is probably the worst in the entire world

Date of experience: Nov 19, 2024

charsas_sas Guest

1 year ago

No hidden cost like some other sites.

No hidden cost like some other sites.And Cherrie (Customer service) was friendly, quick and helpful!

Date of experience: Nov 15, 2024

Thaddeus Brown Guest

1 year ago

Martigo’s representative from the…

Martigo’s representative from the Philippines named Al-john was so helpful, he answered all my questions and assisted me with all of my request! 5 stars for you guy’s, keep it up!

Date of experience: Nov 13, 2024

Gunner Howard Guest

1 year ago

Leo did an excellent job

Leo did an excellent job and provided quick and efficient service. I would highly recommend. Great experience.

Date of experience: Nov 10, 2024

JW72 Guest

1 year ago

MartiGO: keep clear of tis company

MartiGO tells blatant lies about the airline cancellation rules then takes payment to change a booking. It fails to rebook which results in a no show. Either the staff are incompetent or the company is run by fraudsters.