mcmworldwide.com

1.8
1.8 Based on 82 reviews

The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.8

/
5

82 Reviews

5 Star
18%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
79%

Filtered Reviews

Filter Reviews

Review Time

Kristi
Used my duffel bag twice and the strap…

Used my duffel bag twice and the strap completely snapped, would recommend you keeping your money rather than buy this rubbish. Then when you ring they just talk over you and nothing but utterly rude. A foreign lady who just sent wants to talk over you and not try and help. Would swerve this company by all means

1
Date of experience: Dec 21, 2021
Corey
Ordered a item and paid for next day…

Ordered a item and paid for next day shipping. The website clearly states if I order before 1 pm then item will be shipped same day and I would get it the next day. I ordered at 12 noon then called the company to confirm they received my order which they confirmed that they received before 1 pm. I called MCM again later in the day to confirm my order has be shipped out but then was told they didn’t get invoice till 8pm and it missed the cut off time.. and that it may go out the next day. I explain to CS the purpose of me paying extra is for next day shipping not 2 day shipping and that their website is very misleading. Horrible CS and definitely horrible company.. Did not expect this from us.mcmworldwide. Will not be buying from them again

1
Date of experience: Dec 08, 2021
PT55
Wrong item, can't contact them

I got sent the wrong item, it's worth hundreds less than what I ordered. I ordered a chain wallet and they sent me an iPhone case. I don't even have an iPhone. They do not answer the phone they do not respond to my emails. They're absolutely the most ridiculous and terrible company I've ever dealt with.

1
Date of experience: Sep 13, 2021
Simon Cook
Mcm outlets is using my personal…

Mcm outlets is using my personal information font no how they got it but if u go to contact us it's got my name my phone number and address I'm not in association with them never purchased anything didn't no anything about them til I got over hundreds of phone calls wonting a refund or do a return because it was fake some one please help me Shannon Hunter

1
Date of experience: Jul 29, 2021
This people make CHEAP products and put…

This people make CHEAP products and put a high price tag on them. I order a diaper bag and it came defective! They said they’re not doing exchanges that I needed to send it back with photos of what’s wrong with the bag( which is stupid because if u see the bag, u can clearly see how it’s damaged so what’s the pictures for?) So I said ok how long does the refund take, 1-3 weeks! She also said they aren’t taking exchanges at their time that I have to repurchase the bag and wait for a refund. Like do you really think I want to spend more money with you after receiving a defective product? NO I don’t! I won’t EVER shop with them again! When u spend $1100 on a diaper bag, you’d except it to be in top notch shape and that they expected it before it left! But NO

1
Date of experience: May 03, 2021
Lizzie P.
This is the worst brand ever

This is the worst brand ever. My order was placed on the 1st of April. However, until the 10th, they did not deliver my order, thus i had to cancel on the 11th. And till today, the 26th of April, they have not refunded me. What is wrong with this international brand?

1
Date of experience: Apr 25, 2021
_DracKar_
Rude male staff…

Worst 2020 customer service from male staff mcm bahrain. Take tax money even tax included in receipt. Take more tahn actual price. Payment no receipt. Very bad service. I did not come there again.

1
Date of experience: Mar 27, 2021
BT17
It has been 3 months still no refund…

It has been 3 months still no refund for my returned item. I call every 2 weeks and get the run around.

1
Date of experience: Mar 11, 2021
Sapphire C.
Still waiting on a refund for a bag they never sent!

Purchased a bag, after a few days it wasn't posted so I contacted them asking if everything was okay. Turned out the last bag they had in stock was damaged and unsellable - annoying but no problem (would have been nice if they had contacted me though). Nearly 2 weeks later and no notification of refund and i'm still waiting - when I contact them they constantly fob me off with excuses that will require another 2-3 days to sort out it's also been 'esculated' twice now. It's a joke!! They're holding on to a large amount of my money for an item I am never going to receive and whats worse is they clearly see no problem with it. If you are going to buy from their website then use either Paypal or Credit Card so you are protected! I've now had to take the issue up with my payment method and try and get my money back that way. The whole experience has come across as a scam to me!

1
Date of experience: Mar 11, 2021
darkyrox
Customer service trash

Ordered a wallet, paid for 2nd day service.. it didnt make service.. every time I call .. they claim to be waiting on a decision for my refund. Trash company below standard when it comes to the basics of customer service.

1
Date of experience: Feb 24, 2021

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM

  • language https://mcmworldwide.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More