Review Time
I have owned mcm bags for over 20 years, one of my small backpack bags has a drawstring that has broken. When I contacted the company they told me they do not sell replacement parts. I told them I cannot be the only customer this has happened to and that I would like to keep the integrity of the bag by replacing it with the same material and I was not asking for a free drawstring that I would be more than happy to pay for it. They told me they were sorry, there was nothing they could do for me. I think a company of this size needs to have better customer service.
MCM needs to get its website together as well. I tried to reset my password several times; it wouldn’t let me. The screen kept jumping back to the login section (I decided to do this on the computer and my phone). They’re making too much money to have such a low budget site. Anyways, I placed my order on 1/28/20. I called to cancel my order because somehow I missed the “shipment” section. I wanted to select overnight instead of standard. The MCM rep told me that they couldn’t cancel my order. I couldn’t understand why because I had just placed (literally 2 minutes before contacting customer service) my order. The rep told me that they usually take 1-2 business days to process, and the package should arrive shortly afterward. I took her word. It took two business days, and my package was scheduled to be delivered on 1/31/20. Somehow my package didn’t start moving until later that evening (8 PM). So I knew it would be impossible for it to be delivered on 1/31/20. I checked the next day, and the tracking info had changed and stated that my package would arrive on 2/3/20.On 2/1/20, my package arrives in my city, and the info is updated, saying that it won’t come until 2/4/20. I reached out to FedEx, and they told me that there was an issue with my label, so they had to create a new one. I informed them that at this point, I would need to pick up my package because something fishy is going on. They told me to call MCM and have them reach out to override the restrictions so they could release my package at a FedEx station for pickup. I called MCM, and they refused to contact FedEx. I explained to them that I needed this package to be here by 2/3/20 because I took off of work to sign for it and that I will be leaving to go out of town on 2/5/20. The package is a gift for my niece. They still denied my request (their manager Christine denied my request as well).I don’t understand why I can’t go into a facility where there are cameras and with my ID in hand as proof and pick up my package. I would think they would prefer that instead of allowing anyone at the delivery address to sign for a package. A mail carrier signed for one of the neighbor’s packages and marked it as delivered. The neighbor knew that something was off because the carrier never showed up (they have video surveillance as proof). I spent a lot of money with MCM, so I feel like they should more accommodating towards their customers. I will never purchase MCM again. I will somewhat due business with Gucci, LV, and other brands.
I don't know what all the bad reviews are about? I had an exceptional experience with MCM. I ordered a stainless steel water bottle, originally $70.00, they gave me $7.00 off for whatever reason. I was willing to pay that much because I couldn't keep my eye off it. Nonetheless, the bottle got here in 1 day, I didn't pay for any extra shipping. It was actually free! THANK YOU MCM.
I ordered a bag in the sale, it was late on a Friday night so wasn’t processed until Monday. I contacted them first thing Monday morning and they managed to cancel my order and ensure it wasn’t sent out to me as well as processing my refund back which I’m waiting to clear. I had no problems with customer service or advice chat online so please don’t be put off from other people’s experiences which had really worried me.
- I and my family have purchased many backpacks, belts, purses, wallets, you name it and I’ve had to return one item over the years,This was my first time using the customer service portal and it was very unresponsive, and very unhelpful I purchased a backpack around May and just from slight wearing the backpack the strap tore in a very awkward place. I showed pictures to a customer service rep they asked me to provide proof of purchase Also. I understand they might have a lot of people faking or trying to get over but they claim my bank statements of the transactions from mcm was not enough. I bought many bags so there were a couple of them. you can see the price, location, simple information but you can understand and proof you were charged and bought items from a MCM store I lost the recipe and never got a gift one so how am I supposed to proof of purchase. ?????I haven’t had the backpack a year and they won’t replace my strap or even try to help without any cost. Giving the backpack still under warranty. The poor poor customer service makes me never want to buy MCM and seem to believe they are what everyone says they don’t care about the customer like LV they make sure their customers are satisfied even after the purchase.
If I could give a negative zero I would! I ordered a belt for my son on 12/13 for Christmas and received an email today that it was cancelled. After looking at the other reviews, I can see this website does false advertisement quite often. I called customer service and spoke to Heather and then the supervisor Christina whom were both horrible and didn't care. Do yourself a favor and believe all these bad reviews. Pay a little extra and go to Gucci because this brand does not care about their customers. I will never buy anything from this brand again and will continue to raise awareness about my experience.
Never will i order MCM online again! Cyber monday they had extra 20% off so the backpack i had been really wanting went on sale for $697 and 20%of that price so it was only $557 and i was really happy because my husband said i could get it for christmas and i ordered it and today they cancelled and i asked why he said because it was on backorder so they just went ahead and cancelled at this point my husband was very upset and asked if they would just send him one when it got back in stock or get a different bag and they refused they told me to go in store and purchase a full price one! I honestly think they did not want to ship the bag to me because i got it on sale!
I rate MCM a NEGATIVE 0. If anyone is looking to purchase a purse, wallet, belt, or any other type of product from MCM, DON'T. I purchased a red bag a year ago and the color started deteriorating 4 months after I purchased it. I had the MCM store to ship it back and they called me with a $219.00 fee to try to correct the problem. I'm like no, you guys have a 1 year warranty. The lady tried to debate with me. I simply told her to send my purse back! I wish to God I would not have purchased anything from MCM. The fabric they make their BAGS with Does not last. MCM is the Worst. I WILL NEVER PURCHASE ANYTHING ELSE FROM MCM! NEVER!
I just would like to state that MCM customer service is very poor and not accurate I have called several times in regards to 2 items I purchased on June 28 in San Francisco which they consistently told me they where delivered to New Jersey June 20 HOW IS THAT POSSIBLE No help what so ever , then to top it off when they did finally arrive I returned them and when I call 3xs asking what’s going on with my refund They tell me it will take up to 10 business days for it to reflect on my end Now today the lady says we sent you the items back because they where final sale REALLY why didn’t you say this 3 calls ago FUK MCM
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The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM
