Review Time
Never received $265 refund from MCM for returned item. I will NEVER order from this site again. I don't want the MCM bags I already have. The service reps seem to not know what to say or do so they give me the run around each I contact them. It has been over a month now and I will not stop contacting them. I wish I knew where else I could go. MCM SUCKS.
The WORSE company I have ever had to deal with. Waiting on my refund for weeks now. I have a ton of MCM handbags from high end stores and NEVER had to deal with such bs. STAY AWAY FROM THIS STORE SHOP OTHER HIGH END STORES FOR MCM PRODUCTS. I WILL NEVER BUY FROM THIS WEBSITE EVER AGAIN!
Amazing service!I checked out the site due to the sale they had on, but was not really sure on what I wanted to buy, so I used their chat function. I spoke to Ronny who couldn't have been more helpful! First I started in German, which he went along with, but when he realised I was having trouble, he offered to help in English, which I found really caring. Anyway, I found what I wanted and will definitely be back again!
Bought handbag from MCM UK store. Returned to my home country and saw security bag still on the strap ( rolled up inside the bag ).I emailed the store but was told to bring it back to the store (even when I told them I did not live in the UK). I asked whether the UK store could contact one of the MCM stores In my country, but was told to try contacting myself. They also suggested taking the bag to a shoe repair shop in the UK (again even when I said I don’t live in the UK). I emailed MCM customer service in my home country and was told the theft alarm system used was different from the UK MCM store. When I asked for the store managers email, she refused and said it’s personal data.I tried contacted UK MCM Worldwide online but was told the online store a was separate business from MCM branches.Its been a year now and I’ve tried very high street shop in my country begging them to try removing the security tags for me. Most of them look at me in a suspicious way and none of their systems could remove the tag. Such poor poor customer service. It’s like banging your head against a wall. Once you’re out of the shop, they don’t want to know!
Don't shop here poor customer service I requested a refund due to the incorrect size they would NOT ASSIST ME WITH REFUND. ASKED TO SPEAK WITH SUPERVISOR 2 TIMES NO HELP WAS GIVEN. I ORDER SHOES CALLED RIGHT BACK WITHIN A HOUR TO CANCEL THERE POLICY SUCKS. I WILL NOT BE RETURNING TO THIS WEBSITE I'LL DEAL WITH DEPARTMENT STORES THAT CARRIES THERE BRAND. CUSTOMERS BEWARE
I have read most of the reviews online saying that the service and quality is bad but I had no issues whatsoever when I ordered, paid and also received the item in good condition with high quality packaging. I got one Visetos sling bag as a birthday present and is still in good condition after 6 months of use because I followed the instructions on the black booklet on maintaining it. Will be a returning customer as they have pretty good discounts from time to time!
I would give MCM zero star if I could, I bought a medium tote from MCM, one they claim was built to last, not true at all, after about three years the leather started to peel in the back of the bag. The material they use to make this bag is cheap and definitely not made to last. I reached out to MCM’s customer service to see if I could have it repaired, I was told that any attempt to repair my bag would cause even more damage, this bag is garbage and I wish I had never bought it in the first place.
did an order with number beginning of April . I received the parcel with delay which was acceptable because of the situation in Europe. Unfortunately I received the wrong item. I sent pictures, by email and by the online chat (Rhonny and another lady, I cannot remember her name) where I showed them the pictures of the bag I received, picture of my order and the labels. ….they said is ok. Then by email it was asked to me another photo of the tiny inside label which is almost impossible to find, hidden inside the pocket and so small…. I sent it by email but never had response. I went back to chat and they couldn’t find my email. So I decided to send it back….|I asked again the chat if I can have the ticket for the DHL. They told me that inside the black envelope, there is a ticket for return. I called DHL to come and pick up the parcel….but “what a surprise” the ticket is wrong because there is no a 10 digits number…I went back to chat to ask what is going on, and they told me me that this ticket is only for Germany….how many emails I need to send and how many times I need to speak in the chat for giving me a return ticket??Surprisingly, the return ticket is not with DHL courier where they could pick up the parcel from my place, but I need to go personally to the post office to send the parcel …..you must be kidding…..I am very busy to waste time from my job for going to post office for something that it’s not my fault Because the COVID and the lockdown I did the online order and of course I don’t want to stay in the line in the post office For such expensive products it’s unacceptable so poor service from the beginning till end.
I ordered offline and the bag was left outside in the rain. The box was destroyed and opened. When o sent the purse back they told me it looked used and had a "smell" They told me they have direct signature and it wouldn't be left like that bc they pay extra for the service. Anessa who denied it didn't even contact me to ask any questions about the bag. They told me there wasn't anything they would do about making it right. This company has over 2 billion is sales, but can't even give a store credit or exchange a bag that was left in the rain. How is that my fault!!!! Horrible customer service unprofessional company. I will never buy from them again. Absolutely disgusting what they do to people. They need to start making negative start for reviews bc it doesn't go low enough for this trash company!!
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The Official website for MCM Worldwide. Shop for Men & Women's luxury leather goods including bags, purses, backpacks, wallets, purses, travel wear & more. MCM
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