Review Time
Nearly 4 weeks waiting I now have my Engagement ring 💍. Thanks for my surprise Grizzly and proposing to me all over again💋. No Casey Barnes wasn’t involved this time around! My Fiancé Gav pulled me up on stage at a Casey Barnes concert on the 1st of June and popped the question in front of hundreds of people #specialorder #MHJ #lovemyengagementring #mydreamring #somuchlove
Can I give them zero star ? Avoid MH seriously. Worst company ever. When I wrote comments in IG they deleted comments as well. Looks like Just show fake comments in their page. This is a response I received from Michael Hill when I enquired about being able to extend a gift Foucher purchased in December 2019, just before Covid, and which expired in December 2022. I have always been a loyal Michael Hill customer, And overlooked the expiration date of the voucher. Of course during Covid I could only use it online, which wasn’t much use, but I have receive no luck in trying to extend it so that I could use it in person now. I would’ve thought the least Michael Hill could do would be to offer some kind of benefit, even if they didn’t Want to credit the voucher in full? I won’t be shopping there again…
0 stars. Bought an engagement ring Dint within 4 days of wearUnder their "care plan" sent away Cannot be fixed Told just like driving a car and having a crash day one, this is wear and tear, bad luck So now I have over $1,000 ring with a dint Head office useless and dismissive
The policy was not communicated clearly to me at the time of purchase,I have visited your store three times for different purchases, and upon checking with one of my colleagues who is also a customer, they mentioned not being aware of this condition either for lifetimewarranty. This is misleading advert to increase the sale. Other part is ring cost me 2100 and Diamond didn't even last for two year ring wasn't rigid enough to hold dimond for 1 year 6 month. Quality vs pricing does satisfy the value of the reknowned brand.upon taking this issue to customers care their response was "I can appreciate that in the excitement of the moment, communications can be missed"" and dismissed . Never going back and I asked my circle to do the same.This situation is quite disappointing, and I want to ensure this doesn't happen to other customers.
disappointment ! regarding the handling of a voucher I purchased from micheal hill company in December 2019, which expired in December 2022.Due to the COVID-19 pandemic, both physical store and online services were closed for an extended period, making it challenging for customers, including myself, to utilize vouchers purchased prior to the pandemic. Despite these exceptional circumstances and the significant impact on consumer behavior, I was informed that my request for an extension on the voucher expiration date could not be accommodated.While I understand their policy regarding voucher expiration dates, I believe there is a valid reason to reconsider in light of the unprecedented challenges faced by customers during the pandemic. As a loyal customer who values your products and services, I find it disheartening to have to plead for a reasonable extension under such circumstances.This action would not only demonstrate your commitment to customer satisfaction but also preserve the trust and loyalty of your patrons during these challenging times.I’m not going to shopping with Micheal hill again and avoid this company.
Have shopped with Michael Hill all our life. My husband has recently bought me a gorgeous pair of earings for my 60 th birthday. Unfortunately just by looking at them, I can tell they would be way to small. Went in within hours of recieveing them to be told no we can't exchange. I know there are rules but not once was he told he couldn't change them. Girl and manager couldn't have cared less. Sorry but after all the years of always buying my jewellery there I will take my business somewhere else. Waste of hundreds of dollars
The service we received from Melanie at the Penrith Michael Hill store was exemplary. She went out of her way to look after me and my engagement ring needs. She took my experience from working with any Jeweller to working what felt like ‘My Jeweller’. A feeing that won’t be forgotten next time we’re looking for more jewellery.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
