Review Time
I purchased a $1,400 watch from Michael Hill online. The watch arrived in a box that was significantly water damaged - to the point where the package itself must have been left outside in a torrential rainstorm - I immediately reported the issue. Michael Hill offered a replacement (but then didn't have a single watch of the same kind to replace it with). Being a gift and on a limited timeline, I had no choice but to accept the watch as-is and purchase a new box and watch strap at my own expense. To make matters worse, MH then insultingly offered a $100 discount on a future purchase to say sorry (as if I would ever shop there ever again). Avoid at all costs, their terrible reputation is well earned and I feel like a fool for giving them a chance at all.
Michael Hill – DFO MoorabbinMy experience at this store was extremely disappointing and distressing. The staff were aggressive and applied constant sales pressure, creating confusion rather than providing guidance. Management appeared disorganised, leaving the customer feeling misled and unsupported.I was given false and misleading information regarding the quality and colour of the ring, showing a clear lack of product knowledge and honesty. The service style was conniving and manipulative rather than professional.Most concerning was the rude, unempathetic behaviour shown toward me, Amaro, where I felt verbally and physically intimidated during the sales process. There was no consideration for the emotional importance of a wedding day, only a focus on pushing a sale.This level of unprofessionalism and lack of integrity is unacceptable for a jewellery brand associated with such important life moments.
Order earrings online wasn’t what was expected. Went to return in store at the Newmarket location and the sales associate was very condescending and not willing to help.Said she couldn’t find my recipt in the system and that someonewould call me. Nobody called me so went back to follow up 2 weeks later and she went on to mock the situation.Not impressed with the customer service
I purchased watch through online system on 26 November 2025.and to collect it at chermcide westfield shopping centre brisbane.4th December 2025, I received an email from store stating that the watch was ready for collection. However, upon inspection at the store, I was extremely disappointed to find that the watch appeared old and used, with visible scratches on the bracelet and with short band doesnt even fit on my wrist .the watch cost me a furtune $1400 ..The michael hill staff even noticed and realised that the watch are old and scraches and been used for many years probably by someone ..This is unacceptable, disgusting as I had expected to receive a brand-new item.This purchase was intended as a gift for my husband’s upcoming celebration, tomorrow and the delay has caused significant inconvenience. After raising the issue, I was informed that I would need to wait an additional few days for a replacement. This situation is frustrating, as not only was a defective product provided, but the resolution offered further delays.
I would give Michael Hill Canada zero stars if that were possible. The level of customer service is unacceptable, and the so‑called professional care plan is a complete scam.I purchased a bracelet in June 2025 and have worn it only five or six times for a few hours. Despite such limited use, the bracelet broke. I brought it back to the store expecting the issue would be covered under both the standard one‑year warranty and the additional three‑year professional care plan that I paid for.To my shock, the staff and head office customer service refused to honour either warranty and demanded over $100 to repair the bracelet. This immediately defeats the entire purpose of paying extra for a product warranty. The conduct of this company represents a serious misrepresentation of what a warranty or care plan should cover. The bracelet itself is of poor quality and fragile design, completely inconsistent with the image of a professional jeweller.The bracelet’s quality is extremely poor. In fact, inexpensive costume jewelry from retailers such as Zara or H&M lasts far longer. I expected a a much higher standard of quality and service from Michael Hill.Consumers deserve honesty, integrity, and accountability. Michael Hill Canada has failed in all three. I will never purchase anything from this company again. Despite sending three emails to online.ca at michaelhill.ca, I have received no response, which speaks volumes about how poorly this company values its customers.I strongly warn other buyers to avoid this retailer and spend their money with reputable jewellers who stand behind their products and treat customers with respect.(Reading all the negative reviews online - I wish I had seen them before purchasing from them. Also noticed the generic reply to the negative reviews which just goes to prove lack of care!)
BEWARE Michael Hill are reneging on their lifetime warranty replacement diamonds if you haven’t had your stones checked in six months! The amount of money I have spent with this company and to be told this and when I queried were is the customer service email advising customers it’s time to get your stones checked? You should be ashamed! Your founder would be embarrassed.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
