Review Time
I bought a diamonds ring from Michael Hill in 2021 and paid for care plans. I was told I needed to bring the ring to the store for inspection every 6 month. I took the ring to the store on 05/05/2024 and the staffs refused to sign the paper after the inspection because they believed I didn’t bring it to the store in October 2023 which I can swear on my life that I did. I never knew the staff that attended to me at the time didn’t or forgot to sign the paper. I called the customer service to help with it, the lady said nothing could be done. She too was so abrupt and rude. The lifetime warranty is a complimentary service and it’s a strict policy which I found absolutely ridiculous and disgraceful. I believe it’s their deliberate practice in order to void the warranty. The six month is to get customer loyalty and to get you buying more of their rubbish products.It’s a scam company that one should stay away from. That’s me done with them. I wish I read the reviews before I made my purchase. I am considering my option of suing them. What a load of nonsense.
I bought 2 expensive chains from this pitiful company. After the 30 days return policy expired, strangely enough they clasps failed. I am veteran and spent alot of money to tell me my how special she is to me and that I would have died years ago without her. Apparently Michael Hill does not want to know us. Can you fix it, answer no, your problem now. Can I get another jeweller to fix it, answer we can but we void the diamond warranty! I will never buy anything from this disgraceful company for the rest of my life! Enjoy your party on our coin. You are terrible, you company is terrible and you destroyed something very beautiful between my wife and myself. But if my country ever calls again , I will defend even people like you! You hurt us! Why?
Very bad customers service. Took my rings in to a store in Melbourne to be enlargened (a service available with my care plan) and the two women behind the counter told me this could not be done because it would compromise the stability of the diamonds. They rudely went on to tell me that if I had the enlargement done elsewhere, my care plan would be forfeited. So basically, the rings were no longer wearable! Fortunately, after attending on a separate occasion, a different salesperson served me. She was able to get the rings enlargened with no problem. Suddenly, the compromising of the diamonds was no longer an issue. I believe the customer service people need to be trained on how to treat their customers, and keep in mind that they do not possess the expertise and skills in determining whether a jeweller is able to perform a job or not.
If I could give a no star I WOULD!!! Terrible products that break and customer service that is horrible. They do not stand by their products or warranties. I will never purchase from Michael Hill again and encourage others to do the same. I ordered online and when I received the product, it was broken. I had to jump through hoops just to talk to someone and fight hard for a refund as they did not see the problem as their fault. They also cleaned my ring in-store and the diamond fell out, then they said it was not their fault or responsibility.
Brought an $8,000.00 Tennis bracelet for my wife’s birthday. It lasted two weeks and snapped. Returned to the store to be told she was too rough with it and broke it on purpose. They ordered us a new bracelet to replace it. It would take three weeks. My wife called on week five and was told to come and collect it. I went is as I was close to the store. I was then told that the replacement had been snapped by a staff member. She had not been trained properly on how to handle the bracelet. From that statement I asked if the bracelet was faulty and that I would like a refund. This was after us having two weeks use. After a 1 hour argument about the quality and me telling them that my wife would not wear the bracelet due to concern it would be lost, I gave up and they offered to have an independent quality evaluation done on our behalf, order a new bracelet and add a safety chain on the latch. Note: it wasn’t around the latch that broke. Three weeks has passed any my wife rang and the bracelet has arrived. My wife collected the bracelet, went to the car and put the bracelet on. It broke again! She has just gone back to the manager again and been told that it needs two people to put the bracelet on. She has asked for a refund and been told, no chance. They offered a credit, but who would want it if that’s the quality on offer and there is nothing in the shop she likes. This has been the worst experience I have ever had from a retailer of any kind. Worst quality jewellery and should be avoided. We have left the bracelet at the shop and asked for a receipt and copy of the quality report. We will now have to engage a lawyer and use the New Zealand Consumers Guarantee Act to get what we can. At this point I am happy to pay a layer on principle and right off the funds.
I bought a ring last year for 4000 I reside overseas and I was told that I need to bring my ring 6 months later I did tell them I’ll be coming back in 8 months they said it was ok and they would note it in the mean time I lost 8 diamonds I went in to see them they would not honor the warranty would not see my ring and basically told me to take it to a private jeweler this is the service you get wow no complaint no reason no nothing would help they lie to get the sale and what I decided to do is get it remodelled into a different ring big thumbs down to a bunch of rip offs they don’t even deserve one star and the thing is too I suffer from a very bad condition that I go overseas for treatment and they said they noted all of that they are liars rip offs don’t go anywhere near Michael hill Jewelers worst worst jeweler to go to Prouds has a better standard of care
If I could give 0 stars, I would. My engagement ring, worth $2500, tarnished after 3 months.. twice! Every time I take it back, staff say it just needs rhodium replating and they send it away for two weeks. Same thing happens three months later. Staff try to tell me it's normal. Such a rip off! It's been 'away for repair' longer than it's been on my finger at this point. I don't have a strenuous job and take it off when showering, sleeping etc. Doesn't make any difference. Still tarnishes.
In March 2024, I received an email from Michael Hill that I had been awarded a free gift - a travel-sized Jewellery Cleaning Kit ($25 value) and went to the store at Seven Oaks Mall in Abbotsford, BC a couple weeks later to collect my gift. The fairly new store associate and the assistant manager had trouble scanning the bar code and could not find the coupon when they entered the code. The assistant manager said he would investigate and requested I forward the email I received, which I did. The manager called me a couple days later to say that there had been an error and I was the only customer in Canada who had received the email due to the store putting an incorrect setting on my account profile. He even had the audacity to complain that he got a call about it from the assistant manager on his day off. And that was it.I was extremely upset as I had been quite excited by the offer and felt this could have been handled much better. For the low cost of the item, I couldn't believe that the store wouldn't provide the gift in way of an apology and was made to feel as if I was somehow in the wrong for the situation, though it was the company's fault. This has soured my view of the company, as the behaviour displayed by staff is usually a reflection of leadership at the top. When my husband and I were in that store the previous fall to purchase an anniversary ring, the staff were very attentive in trying to make the sale. It seems that is the extent of their attention and once the sale is done, they behave quite the opposite. I did not appreciate the way I was treated throughout this entire situation. I felt like I was a crook trying to con them when I was simply trying to redeem the coupon the company sent me. I do not plan to do any further business with Michael Hill. Nor will I provide any positive feedback about the company to anyone.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
