Review Time
Bought engagement ring for nearly $5000, then a few years later after we had separated I went to jewellers to sell it only to be told, and shown, that it was a "brown diamond" and was offered $100 for the gold band,! Got the same response at 3 jewellers. Good one, taking $5000 for a diamond with no value
I walked in today, to purchase a watch, at the Robina store (Gold COAST) and was completely ignored by the staff members. (3 in total) So I waited, I was the only one in the store!!! along with another couple who were being served, by two of the sales staff, one of them, who was offering no assistance, just regaling all within earshot of how she had moved from Perth!!! A couple walked in and were immediately served, by the garrulous sales assistant who turned out to be both rude and flaccid!!!! I walked out in disgust and purchased a Seiko presage at another store, that at least showed a modicum of care.The Rudeness and hubris of the staff in particular (garrulous sales assistant) speaks for itself, a missed sales opportunity, with many others missed, no doubt, and many more to come. Michael Hill Robina, you need to have an attitude adjustment!!! You are not selling Rolexes!!! (Where they can afford to treat people a little more selectively due to supply and demand) Seiko's although a good watch, they can be bought from any street corner!!!! As they are not a premium brand at this price point!!!! Hence my very quick purchase!!!!! cya!!!!!!!!! :)
AWFUL EXPERIENCE BUYING WEDDING RINGS FROM MICHAEL HILLA painfully long story short:• We ordered our wedding rings in November and were told 6 weeks for them to arrive. Our wedding was in 5 months, the following April.• During this time there were numerous delays.• We received almost zero proactive communication from Michael Hill.• After 2 months passed, we constantly called Michael Hill for updates without success. They promised calls back which we almost never received.• After multiple excuses for the delays the rings came with about 4 weeks to spare, only for 1 ring to be the wrong colour.• The ring was remade and was ready 1 DAY BEFORE THE WEDDING, 4.5 months after being ordered…• We received barely any apology and their offer of compensation for the stress and lack of professionalism/customer service in the lead-up to our wedding was a $100 voucher to use in-store. Laughable.This is the short version.We will never shop at Michael Hill again.
Ive purchased many lovely pieces from various outlets over the years so it was very disappointing when the 1 time a gold chain that I purchased, Pacific Fair Gold Coast, a few months earlier broke. I went to the store and a very dismissive person said Id have to pay for it as I obviously had mistreated it! There was no warranty and as I hadn't purchased their very expensive "care plan" they could give me a quote to fix it. Very poor service, disappointing product.
You pay extra for next day shipping but It takes them 7 business days to ship the product. To add to that they also charge for returns after you missed Christmas since they conveniently hid the fact that it takes over a week to ship the item. AVOID!
I have made two large purchases with Michael Hill in Canberra and Belconnen and both have been great experiences. Having had experience working in jewellery myself, I was impressed with the retail assistant's knowledge and customer service skills. Both times I had to send the ring away for resizing, and both times it was either included in the purchase price or free. I loved not being dropped with "another cost" as I have with other jewellers. Highly recommend the teams and stores in Civic and Belco. Thanks!
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
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