Review Time
So disappointed by the company’s policy re returns and exchangesReceived a gold chain for Christmas and when I tried to exchange it for a heavier chain - was told that it should have been returned within 30 days after the purchase time which was bought in October and I received it as a gift in December - I had the receipt Was not informed of their policy on the receipt Not a credible company
Husband bought pair of earrings that don’t fit /stay in. He was not advised that the earrings are not refundable or exchangeable. They won’t help, just pocket the money. How are we supposed to guess that you can’t exchange them?!?! Will never shop there again
Delivery times falsely advertised and after you try calling them you will find out it’s going to arrive 13 days after the expected time, cannot refund even tho the ring hasn’t been made yet. Poor service and ruined Christmas ,Note to Michael hill instead of putting a tiny box underneath the ring size selection talking about custom sizes let people know how long it will take Without the bs. And sorry to tell you but your just scammers at this point.
Cashel St review: don't even want to give a star. Really pushy saleswomen who clearly don't get on with each other. None of them could work my gift card. I did it easily on line. I then went to collect my earrings hut the store opened at 9.30. This is pathetic in tourism's international gateway to the South Island 5 days before Christmas in central Christchurch. I rang and they said it was not in their system. I had received notification the day before. Rude and dismissive. They did not give me the $1 change owed. I will not be shopping there again.
Would give 0 stars if I could. My partner bought me a bracelet and earrings in Adelaide. The bracelet broke after 9-10 months. I contacted them to ask what could be done as this falls under the 12 month warranty. As I live in New Zealand they advised it wouldn’t be under warranty, only in the country of purchase but I would be able to take it back and pay for a repair in NZ. So I took it back to Australia and was still told to pay $75 to fix a $99 bracelet. She couldn’t get hold of her manager to confirm the warranty so I left and contacted customer service who completely dismissed me and told me my warranty was not valid in NZ and basically to take it back to Aus. Which I did. But they couldn’t help. We went round in circles and she finished by saying they would be unable to help. Terrible customer service, I will never shop here again and will be recommending no one else does.
My husband purchased my beautiful $3000 ring last Christmas Eve , I went in today to book it for a service as it has a life time warranty however it’s null an void as it is every 6 months for a service which yes was in the fine print but I only wish the sales staff had of told him this at the time of collection as things may have been different Very disappointing
shout out to Josie from the hervey bay store, she demonstrated 1st class customer service skills, and went above and beyond helping me..;thank you so much for understanding and no BS attitude. you are a asset to the company. thankyou once again
Deceptive sales tactics online with ‘made for you’ products that can not be returned. While browsing products online, products are not labelled as ‘made for you’ until you are about to add to cart. This then appears in small font. Customer service is also very dismissive and not helpful at all. I bought a product as a christmas present under the impression it would be here within a few days. Even had shipping confirmation and order tracking with Australia post. The delivery had to be signed for so was taken to the post office. I left work early to pick this up and found that I went through all of that effort for the free gift. It was not until I had to chase this up that I found the ring had not been sent yet and would not arrive until January. Very bad experience and will never shop with them again.
I was extremely disappointed the other day when I went to purchase a gorgeous necklace from your company and when presented my gift card @ the POS the attendant told me it had expired . This was a $200 gift card . To my surprise I saw that it had expired but didn’t realise that this gift card had an expiration date, as many don’t .I don’t understand why this cannot be honoured instore as $200 is still $200. Sadly I won’t ever shop @ Michael Hill in the future and have expressed this to my family & friends too
Extremely poor quality jewellery. The gem in a ring purchased at Michael Hill for $6000 required replacement within a short time at my cost. This repair took 3 months. Within 6 weeks of the repair, a prong holding the gem in place snapped off the ring again. The secondary repair is misaligned with the gem now sitting wonky with Michael Hill refusing to rectify! They claim their product is fine despite multiple instances of fault.JUST BUY ELSEWHERE.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
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