Review Time
Extremely poor quality jewellery. The gem in a ring purchased at Michael Hill for $6000 required replacement within a short time at my cost. This repair took 3 months. Within 6 weeks of the repair, a prong holding the gem in place snapped off the ring again. The secondary repair is misaligned with the gem now sitting wonky with Michael Hill refusing to rectify! They claim their product is fine despite multiple instances of fault.JUST BUY ELSEWHERE.
I recently went into MH in Bayside store & was served by a very unhelpful & rude staff member , I was picking picking up my beautiful expensive engagement ring , sent to be rhodium plated & was served by a Taylor , waiting a long time to be served , other staff apologized for the wait & on commenting about my engagement ring on sale , less than 1/2 price , the staff then stated “ we’re getting rid of the lesser quality “ diamonds & only keeping the better ones , I felt that my ring was now “ inferior quality “, I was embarrassed and totally ripped off by the quality of my now less than 1/2 price inferior ring .. it’s now lost its luster! Not happy with your customer service bayside store. Will not be returning or recommending.
My husband bought me a pair of earrings at the Castle Hill store in NSW. It’s not something I would wear and we went back to exchange it within 24 hours. I didn’t even take it out of the box. They refused to exchange it. I think their exchange / return policy is ridiculous. For something so expensive that was untouched and returned to quickly, pretty poor. Other jewelers, including Pandora have better policies. Would never buy from them again. Very unreasonable.
I have been a Michael Hill customer for years. My husband purchased the extended 10 year warranty. I take my ring to get it checked on a regular basis if any claws needed to be fixed or ring dipped. The only thing that I ever had done was to get it dipped. After the warranty is done all of a sudden I needed to have 26 claws replaced. I don’t think they ever checked my ring properly. I won’t shop there again because I feel cheated.
A pair of earung broke through having a flimsy clasp. I paid over 100.00 for the hearing to be fixed. I made a complaint and was told it was wear and tear. It is not a braclet that gets hit or a ring that may knock on things....the only issue of supposed wear ane tear was opening and closing the clasp. Poor design and poor customer service. I won't be back.
My partner and I were so excited to pick out our wedding bands, we ordered them mid June 2024, and were advised it may take a few weeks to receive them (which was absolutely fine with us as our wedding wasn’t until October). The store experience was okay, other than being pressured into purchased the Care Plan which we didn’t even want. Unfortunately, Michael Hill has a poor range of sizes, so I had to order a H which is the smallest size, and then get the resized by Michael Hill. A couple weeks later our rings were ready. My partner’s ring was perfect, and when in the store I thought mine was perfect until I came home and saw it in natural lighting. Please note the ring was resized by Michael Hill through their own jeweller. The band was clearly too thin and wonky (photo attached of FIRST resize, but in person the imperfections were more obvious). We took it back to the store the salesperson was asking us what the issue was as if there wasn’t anything wrong with the ring. The store manager then came back and blatantly said that yes, the band looks to thin. They advised the ring would be sent back to get fixed.A couple of weeks later the ring was ready for pick up again, we took it home and again it was clearly wonky. The store said that the jeweller had added more gold to it, but it was clearly not right even after being resized for the SECOND time. We again brought the ring back to the store. Again the store people were wondering what’s wrong with the ring, when it is clear to anyone with eyeballs. The salesperson said “we’ll send it back to the head jeweller to get re-shanked” and that “this jeweller is so good, I love their work”. So again, we left the store without a ring.Weeks go by and I’m still waiting on a call to say the ring is ready. I then had to follow up 3 days before I was leaving to head to my wedding location in another town. By this point I was getting worried that I wouldn’t have a ring. I called head office and they let me know the ring is on the way and I should be able to pick it up any day now. I ended up collecting my ring only a few days before my wedding. When I went to collect the ring after being resized for the THIRD time I was devastated because the ring was still not right! The store said I’m fine to take it with me and use it at my wedding and then bring it back to get a full replacement or remake or the ring.Our wedding happened and it was perfect. A few weeks after our wedding we brought the ring back to the store. The manager said I could either get it remade or pick a new ring to the same value. I then asked if we could just request a refund instead, because we didn’t want to go through another several weeks of dealing with this situation and we should just cut our losses here. She advised that she’d need to contact the regional manager and see if they approve. We then heard back from the store manager where she advised that the regional manager has declined a refund due to the ring not being constructed incorrectly. I mentioned that this is not fair because, sure in the first instance the ring was made fine, however the ring resized poorly by Michael Hill creating the issue. I then asked for the regional manager’s contact details, but the store manager advised she cannot give those details out. She asked us to contact Michael Hill customer services so the issue can be escalated.I got a hold of the regional manager’s number from another customer who had another horrendous experience. I called him and explained the situation, where he stated that “it sounds like a resizing issue”. Clearly he doesn’t have the full story because it is not just a resizing issue, it’s a QUALITY CONTROL issue. He clearly didn’t want to speak to me, and said to call customer service.I then called customer service telling them the whole story, to the point I was crying on the phone (and mind you, I rarely ever cry!). The lady then advised that once the regional manager has made a ruling, that’s all and nothing can be done. So at a loss on what to do, I again went back to the store to pick out a different ring. I decided to pick different ring, because at the end of the day I won’t ever have my same ring that I wore on our wedding day because Michael Hill stuffed it up. I chose 2 options, and the sales person was meant to call me back and advise how small the sizing can be done on both rings. So I could just pick the smallest one, and NOT get it resized through Michael Hill. It’s been over a week and I’ve had no communication from the store. I’ve called multiple time and not heard back. I then called head office customer service and she said the maybe they are just busy and not answering calls so she’ll email them to get back to me ASAP. Isn’t it a bit ironic that Michael Hill has time for new or potential customers, but completely lacks in their ability to deal with current customers? I have told every person I know to AVOID MH!
Save your moneyThey do not stand behind their product. I have purchased a chain 2 months ago and it broke at the clip, they refused to repair it as I had not purchased their warranty.I got it repaired elsewhere and it broke again at a link this time. $350. gold chain should not be so fragile.
I used to work for Michael Hill at the Cherry Lane store in Penticton, Canada.I do not recommend working for this company at all, especially not the Penticton store. The Manager, Ryan Romanchuck is a sexual predator who has been reported on more than one occasion, and yet this company still employs and protects him, not his victims. When I worked there, he made lewd comments, peered down female staff members tops, he does not allow female staff members to bring their spouse along to company events, even if the spouse pays. He touched me inappropriately on the butt, shoulders, back and arms, and even tried to kiss me. I reported this to Human Resources, and all he got was a slap on the wrist, and he got to keep his job. I felt like I was forced to quit, as I could not work with him anymore. I was given a small payout to keep my mouth shut about his behavior. But after 2 years of not being able to even go to the mall where he works out of fear of being stalked, I need to say something. I need to warn women about the work atmosphere at the Micael Hill Cherry Lane store. I definitely do not recommend working here, where the manager is a sexual predator, and Michael Hill continues to protect him, not his victims
I went to micheal Hill at chermside to look at a helix evil eye,they had none in stock,so i bought one on line,most dissapointing piece i have ever bought,still in bag and box,its tiny,not at all like picture.i would have returned it but cannot return earings.i have bought $2,000,earings from you they are fabulous also have bought diamond helix reaing its great,but this one is not.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
