Review Time
Worst experience ever. I purchased a ring .. gave it for resizing and got a damaged ring .. that store refused to take it back .. I reached out online@michaelhill .. nothing helps .. even they don’t receive any reply from store .. reached out customer service .. all they had to say is the store will handle this .. and when it comes to store … I tried emailing store .. they won’t reply you back .. all I had to do is go back again and again to the store and ask .. they offered the ring after polishing … again it was bad .. it was clearly visible .. it’s been two months now .. neither I have got my so called NEW ring nor any refund ! Worst experience !
I have bought the majority of my jewelry from Micheal Hill over the last forty odd years and I purchased my eternity ring from Micheal Hill a few years ago great service love/loved the ring. A few days ago noticed that a diamond had gone missing.. upsetting but manageable right?Went back to Micheal Hill to get a quote thinking band of small diamonds maybe 20 so very blingy but replacing one shouldn't be to bad. The total purchase price was around three thousand dollars and to replace the small diamond was quoted as sixteen hundred dollars over half the cost of the entire ring.Queried the breakdown and was advised that the majority of the cost is labor? But when queried further they would not tell how much was labor or how much was stone.Needless to say not getting them to replace the missing stone and will not purchase anything from them again as there was no "this is our ring let's get this sorted for you" I expected to pay for the stone, I expected to pay for labor I did not expect that the total would be over half the cost To replace the ring itself.
Domt recommend michael hill for your needs. They have the worst customer service and support if there is any. We bought a ring and didnt wear it for a day and has been with michael hill after it was damaged during resizing and has been gone for repair again and still not upto the mark. We asked for a refund now bcz it dosnt looks the way it shud be and is clearly visible. They wont give us the refund, neither do they have the capacity to repair their own caused damages. More than 2 months we have been fighting the store and the customer support in Canada and the US. Not a single solution that works. They jst took out money and dont care. Please go to some other store. Worst experience here. Completely worst. Dont let anyone tell you anything else. Dont buy!!
Purchased earrings online and it does not go into the ears at all- means literally not at all, but because it was sold as advertised as no refund or exchange, the store said no. They started with big NONO at the store even before i finish my sentence (there was a one man who listens to my issue after all- thank you). Sure, because I realized it was no refund or exchange, i will pass the exchange wishes, it is not the problem. But seriously, it would been really appreciated if store asked and tried to listen what the issue was first. I believe it is common manner for representatives to provide general apologies (doesn’t mean you are wrong or bad) for the unfortunate event with their product and maybe even inform that they will make possible notes to the company to not make it happen again (and for the other clients). Don’t you think? Wouldn’t you do that if you are the business owner?? Or it is just their service quality.
I purchased an anklet that never arrived. I had to make several attempts to get to customer service and went through terrible experience. Luckily I got my money back. I should have come to trust pilot first before attempting to buy from this company. My question is, if it’s this bad,why are they being allowed to operate?
This store does not even deserve a zero, I will give them -5 ratings. Their customer service ladies have no compassion. Its all about their commission. They will sell you crap to make a few bucks.My wife recently bought me a ring before Christmas and when i got it on Christmas day, it was too small for my finger. We decided to return back to Yorkdale location where she purchased it. Once we entered the store, the reception was very terrible because they are not in the habit of taking returns or exchanges. We explained to the sale rep that the ring is too small and we will like to size it from a 10 to 12. Then they said it cant be re-sized and they will rather order another one and it will take 6 weeks to arrive.( They should have said it cant be resized before they took my money ) .I didn't want to wait for 6 weeks and i decided to return it for a full refund. Once they heard my intention to return it for a full refund, they miraculously found a scratch on the ring which they didnt see earlier.This company is fraud and they sell crappy jewelry to unsuspecting customer. They sell you floor model that has been tried by the whole world and when you try try to return it, they say its scratched and they wont take it back. In other words, the scratch is not an issue unless you want your money back. Even though , most of the rings and bracelets on display had scratches all over them. And sadly , these same jewelry would be sold to other customers in a very bad condition because the lights in the store obscure the blemishes on their bad products.They have a bad business practice and terrible customer service. NEVER SHOP HERE!! Waste of money and precious time.
Stay away from Michael Hill… they don’t honour their return policy on wedding bands, and now stuck with a $1200 wedding band that will sit in a box forever, when you buy your rings they say you can come back and get the rings soldered together then when you go in to get it done they say no… the men’s wedding band is HORRIBLE quality, was worn for the ceremony and pictures and is now in awful condition and the Regional Manager won’t even take 5 mins out of his day to contact us!! Save your money and go elsewhere unless you want to be treated like trash and have nothing done by any staff
I wish I could give them zero. They are scammers get away from these guys. They sell you garbage product with a warranty, if you dont take the product for service every six months your warranty is ignored. Make sure dont buy anything from these scammers.
I would rate my experience as ZERO if I could. I purchased a pair of earrings today. I decided to return them 2 hours later (still in the Mall). The sales person that sold them to me said that they are nonrefundable. She said "I told you that". She was lying. They are very sneaky. Instead of handing the receipt to the customer, they place it in a small envelope. I waited for 30 minutes to speak to the manager, who was with another customer. When she was finished, she told me that I could not return them.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
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