Review Time
My Husband purchased my wedding rings with a diamond lifetime warranty, with that a 6 months inspection on the rings is to be made in person at any michael hill store. I have been inspecting my rings every 6 months however unfortunately the last 6 months I could not attend as I was overseas. I went in last week to explain that I could not come me due to being overseas the staff were very unhelpful and automatically said your warranty is voided. Every staff member there had given me different information quite frankly I am very disappointed and the quality of service is very unprofessional, no clear instructions are made to the customer regarding warranty and if unfortune circumstances accure you a voided from warranty insistently.I have spoken to head office regarding this situation and they refuse to escalate the situation further. I strongly don't recommed any shoppers buying as your warranty can simply be voided not matter how urgent the matter is they don't care. I will be taking this situation further.
If i could give less the 1 star i would- absolutely disgusting customer service and disgusting individuals who work there. My fiancee purchased a pair of earrings that were faulty, she tried to return them the same hour she bought them and they said no and threw the box at her. Do not !!! shop at these retailers they are absolute scum- they clearly don't care about the customers or feedback 1.9 stars should tell you everything.
I am devastated. My husband upgraded my engagement ring to a beautiful one carat diamond halo engagement ring from MH after the birth of my second child in 2018. We chose the ring together and had sentimentality due to the timing.Since having this ring I have worn sparingly and now only on ‘special occasions’ and have reverted back to my original engagement ring (purchased 10+ years ago from Zamels with no faults or reparation) because the MH ring has had such a plethora of issues I am now too scared to wear it.2018 it was taken back 2 months after getting it as I started to notice one of the claws was moving, they reset it and told me there wouldn’t be any more issues with that claw.2019 returned to store brought up the same issues again and it was reset again.2020 resized and rhodium plated.2021 the centre diamond was ‘spinning’ as the claws were loose again. And it was reset.2022 diamond was lost (thankfully at home) due to loose claws again, and MH tried to say that I had pried open claws and removed the diamond. After a lot of back and forth as I had vacuumed and found the missing diamond it was reset again.2023 I wore the ring about a handful of times since the loss of the diamond in 2022, when I noticed AGAIN the claws were loosened and the diamond was spinning and wriggling in the setting.None of these repairs were documented by MH in my diamond care warranty so they also argued when I needed the diamond replaced that I hadn’t followed the upkeep of bringing it in to be inspected, and I would have to pay over 3k to replace the diamond. Yet they’d had it 5 times in head office being inspected and repaired?? I am now dealing with the North Lakes store which was where we originally purchased from and they have told me that the claws need to be retipped as I’ve worn them down. I haven’t worn the ring more than 6 times in a year since the previous repair so to me, that isn’t a valid reason. They also mentioned I should be charged for this repair but they will ‘wear it’ due to the history of the ring. I will be seeking further advice from Fair Trading surrounding my consumer guarantees because this ring is not fit for purpose as I cannot wear it without claws breaking. Michael Hill is a disappointment. I feel this ring has always been faulty there is just no other explanation because I would hate to think this is the ‘norm’ in the industry as that’s what MH have told me.
We bought my Husbands wedding band from Michael Hill 5 years ago. We bought a tungsten steel Diamond ring because it was so strong, in fact unbreakable.....However, when it came off in the bathroom it broke. A big chunk came out of it. We took it back, and they sent it off to head office. We were told it's so strong, it can't be fixed. They would replace the ring ( which is what I expected) but we were not allowed to keep our original wedding band. They had to have it ?????? Even after they said it was unrepairable, Surely they weren't going to reuse the diamond?????? I had emailed head office, and they could never find my email. The regional manager would not call me and had the staff in the shop had to relay messages to me from the manager. The staff were very polite and understood our need to keep our wedding band for the sentimental reasons. I question why they wouldn't speak to me. I am taking the ring to another jeweler to look at the poor workmanship of this ring. All of our Jewlery and my husbands watches have come from Michael Hill in the past. I will never purchase another item from them again. Absolutely shocking workmanship and service.
I have been a very loyal customer to Michael Hill for about 30 years, spending thousands in jewelry as gifts and for myself. On a recent visit where $2000 was spent I was informed that I could not have my wedding ring rhodium plated because I had not purchased it from Michael Hill ( we married the year before the company was in Australia) have had it done previously. On this visit an error was made, not a problem, I didn't notice until I was called by salesperson, I had not been charged for one of the items, but oh no I could not pay over the phone, I had to come back to pay, and while this was not a problem, it was quite an inconvenience. There are quite a few things that are company policy that are definitely not good customer service, such as no replacement batteries for watches, no over the phone payments, no rhodium plating of rings and if you are going to give a voucher for birthday, don't put restrictions such as minimum spend. I will seriously think twice before buying from Michael Hill again. I was warmly welcomed with great customer service by another jewelry store where my wedding ring was plated beautifully.
This bangle was a gift from my husband for Christmas. I wore it for 2 days before it broke. This was after the catch kept coming undone several times each day. I returned it to the store from which it was purchased and he bangle was replaced. This one was slightly better in terms of the catch, however I still needed to constantly check it and re close at least once a day. Eventually I lost it! I contacted Michael Hill customer service. They told me that they can't do anything because to inspect a faulty product they need the product and as it was lost they're unable to do anything! Quite ironic really. They've lost our business. We've bought heaps of products over the years but we won't shop there again.
I received a gift card for almost 4000$ to spend at Michael Hill. First thing, the manager looked at me and my partner, or should I say scanned us from head to toes and told us he would have to check the authenticity of the gift card.When they realised it was true, they became extremely polite. I've already choose some items online so I started to give them a list. The manager mentioned buying some diamonds as, apparently, my choices were not expensive enough to him.That day I ordered my wedding ring, more than 5 months prior to the wedding. The lady taking care of us started to fill the form to get the ring resized when I mentioned that we had the same issue for my engagement ring and it had to be ordered as it could not be resized that small. She guaranteed me it could be done.Time goes and I didn't hear from the shop about my wedding ring so I decided to go to the store. My ring was there, they haven't notified me, and of course it couldn't get resized so needed to be ordered. Another few long weeks later, as the wedding is approaching and I still haven't heard of my ring, and as they failed to contact me the first time, I popped into the store again. The person behind the counter couldn't find any sign of my ring order. None. Just a few weeks before the wedding and a few months after full payment for the ring. They ended up sorting it on time but the management of our sale was very bad.A few days ago I ordered a necklace online as I am trying to avoid going into their stores. My order got cancelled without any explanation (item still available online). I decided to go to the store to get something sorted. I show the sales person the item I'm after from their website. She turns around and starts to offer me different items, and I keep telling her that this is the one I want, pointing at my phone, but she keeps bringing other item.Then she offers me to buy diamonds. They must have an obligation to ask that specific question as it's always coming back. I'm here for the one item only so I say no thanks. Come to the payment and I show my gift card with the original amount on it. She then tells me AGAIN to look at diamonds.I still have some money on the gift card (but not enough for diamonds though) and that's the only reason I would return to the store.
Got a pair of earrings as a gift, the clasp is too small can't wear them. My husband purchased the warranty and asked for a gift receipt. The salesperson never mentionned the policy of no return or exchange on earrings. My husband went back to get another style that fit, then we both went back to show the sales person and manager why the earrings don't fit. The salesperson even told us he remembered my husband and that he did not mentionned the policy. Rude manager, Never offered any remediation.
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Michael Hill International Ltd. is a specialty retailer of jewellery in North America and Oceania.
