Review Time
While in France, I experience card fraud and had to get a new debit card. Looking more closely at my bank statements, I realized Free was charging me almost double the agreed upon price but was willing to look past it for convenience. Then they wouldn't allow me to update my card information. Tried canceling the service but there's no way to cancel except by mail (as others have pointed out). My SIM card became useless and they are still charging me. Save yourself the headache.
While in France, I experience card fraud and had to get a new debit card. Looking more closely at my bank statements, I realized Free was charging me almost double the agreed upon price but was willing to look past it for convenience. Then they wouldn't allow me to update my card information. Tried canceling the service but there's no way to cancel except by mail (as others have pointed out). My SIM card became useless and they are still charging me. Save yourself the headache.
They don't speak english. When I subscibed they told me that there is no problem to cancel the subscription but when I went to cancel (because the next day I was leaving France) they told me that to do so I had to send a physical letter (we are in 2020) saying "I don't want the number anymore". The second option they told me was to stop paying and after a couple of weeks there would have been an automatic cancelation of my number. Well guess what, it wasn't true so I had to pay for 3 months that I didn't use the phone
They don't speak english. When I subscibed they told me that there is no problem to cancel the subscription but when I went to cancel (because the next day I was leaving France) they told me that to do so I had to send a physical letter (we are in 2020) saying "I don't want the number anymore". The second option they told me was to stop paying and after a couple of weeks there would have been an automatic cancelation of my number. Well guess what, it wasn't true so I had to pay for 3 months that I didn't use the phone
Very hard to reach them on the phone. They have no 24/7 helpline and even during their working hours only the voice mail gives you instructions so no instant personalized solutions in case your internet is not working, which happens annoyingly often during lockdowns. Perhaps if I send them a raven, my problem will be fixed sooner than if I keep trying to reach them.
Very hard to reach them on the phone. They have no 24/7 helpline and even during their working hours only the voice mail gives you instructions so no instant personalized solutions in case your internet is not working, which happens annoyingly often during lockdowns. Perhaps if I send them a raven, my problem will be fixed sooner than if I keep trying to reach them.
Incredibly hard to cancel your subscription. They hang up on you 5 times before you can talk to someone, and then no one speaks English. You have to mail (not email) them to cancel your subscription and to get the address, you first need to call them, which is again only in French and terribly unclear. There is no online option at all to cancel your subscription.
Incredibly hard to cancel your subscription. They hang up on you 5 times before you can talk to someone, and then no one speaks English. You have to mail (not email) them to cancel your subscription and to get the address, you first need to call them, which is again only in French and terribly unclear. There is no online option at all to cancel your subscription.
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more
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