Review Time
The worst, unbelievably terrible. Signed up for mobile and fibre 4 months ago. Mobile service (in a major city) is often completely nil, I often do not receive and cannot make calls. Mobile data is nowhere close to 4g ever, and often entirely offline. Regarding fibre I have been waiting 3 months and still have no connection - technicians come every month or so but always without the ladder they need to install a cable to the second floor (first floor already has a connection).So profoundly useless. I would say pay 2 or 3 times more if you can, because with Free you are getting something very, very close to nothing.
The worst, unbelievably terrible. Signed up for mobile and fibre 4 months ago. Mobile service (in a major city) is often completely nil, I often do not receive and cannot make calls. Mobile data is nowhere close to 4g ever, and often entirely offline. Regarding fibre I have been waiting 3 months and still have no connection - technicians come every month or so but always without the ladder they need to install a cable to the second floor (first floor already has a connection).So profoundly useless. I would say pay 2 or 3 times more if you can, because with Free you are getting something very, very close to nothing.
Don't even bother! Worst phone reception and mobile internet that never works properly. They will rip you off even if you send them several letters (paying for a receipt of reception each time), which is the only way to contact them about billing/account issues. Had my phone stolen and the thief made international calls while I was in the police station registering the theft and they didn't even bother replying to my letters where I sent a copy of the police report to prove it was not me and charged me the calls anyway. To cancel your contract is a ridiculous lengthy mission and they will continue to charge you until their useless customer service decides to process your request. Worst company policy ever. BIG SCAM! Stay away if you want to spare yourself some serious headaches.
Don't even bother! Worst phone reception and mobile internet that never works properly. They will rip you off even if you send them several letters (paying for a receipt of reception each time), which is the only way to contact them about billing/account issues. Had my phone stolen and the thief made international calls while I was in the police station registering the theft and they didn't even bother replying to my letters where I sent a copy of the police report to prove it was not me and charged me the calls anyway. To cancel your contract is a ridiculous lengthy mission and they will continue to charge you until their useless customer service decides to process your request. Worst company policy ever. BIG SCAM! Stay away if you want to spare yourself some serious headaches.
STAY AWAY IF YOU VALUE YOUR MONEY. Honestly, they don't even deserve ONE STAR. Worse Customer Service I have ever experienced (and I've dealt with many terrible CELL phone companies). They have ZERO face-to-face presence. They have charged me for a service I did not buy, yet I can't talk to a live person to sort this mess out. I can't visit their stupid stores in Paris (I live in Canada) and they DON'T answer the phones-EVER. MY SIM DOESN'T WORK! HOW I AM SUPPOSED TO SORT THIS OUT. My online account has ZERO information. Their website is more useless than tits on a bull. It's an automated loop. I don't think people work for this company - it's all run by robots.... Are you hearing me FREEMOBILE? You can not treat paying customers like plastic credit cards. Your system is seriously flawed. Anyone reading this - STAY AWAY FROM THIS COMPANY. YOU WILL REGRET IT!
STAY AWAY IF YOU VALUE YOUR MONEY. Honestly, they don't even deserve ONE STAR. Worse Customer Service I have ever experienced (and I've dealt with many terrible CELL phone companies). They have ZERO face-to-face presence. They have charged me for a service I did not buy, yet I can't talk to a live person to sort this mess out. I can't visit their stupid stores in Paris (I live in Canada) and they DON'T answer the phones-EVER. MY SIM DOESN'T WORK! HOW I AM SUPPOSED TO SORT THIS OUT. My online account has ZERO information. Their website is more useless than tits on a bull. It's an automated loop. I don't think people work for this company - it's all run by robots.... Are you hearing me FREEMOBILE? You can not treat paying customers like plastic credit cards. Your system is seriously flawed. Anyone reading this - STAY AWAY FROM THIS COMPANY. YOU WILL REGRET IT!
If i had a chance i would have rate them 2 x zero, they are bad in every aspect, I can't imagine how they operate internally, 6 weeks of calling their very bad customer service and visiting their unprofessional shops, last call with them they apologize for terminating my inquiry to get internet to my house after 6 weeks of waiting!!!!they don't have a thing that going normal, i can't imagine a company running like this, i would advice anyone to run away of you see a shop of free and if you had a good health insurance try calling their customer service!!!The only free thing they have is their brain
If i had a chance i would have rate them 2 x zero, they are bad in every aspect, I can't imagine how they operate internally, 6 weeks of calling their very bad customer service and visiting their unprofessional shops, last call with them they apologize for terminating my inquiry to get internet to my house after 6 weeks of waiting!!!!they don't have a thing that going normal, i can't imagine a company running like this, i would advice anyone to run away of you see a shop of free and if you had a good health insurance try calling their customer service!!!The only free thing they have is their brain
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more
