Review Time
I thought I might get lucky with fourth order of shoes. Actually had a delivery but upon opening, realised that the shoes were not new. Left review and photos. Generic response from”Nicole”. Email to discuss the issue. Waste of time. Again, no offer to replace the item. Apologies for my experience but no admission on the failings of Moss. You’ve only got to look at the reviews on this site to realise that Moss are losing customer loyalty.
My suit was stolen in transit via the Evri Network and Moss Bros refused to accept that I had not received my order. Despite numerous complaints and contacts with their customer service team, the business all but openly called me a liar and refused to issue me a refund. I have been forced to dispute the transaction with my credit card provider because Moss would not honour my rights under the consumer rights act. I would wholly encourage anyone reading this review to shop with a competitor of Moss, their customer service was incredibly unhelpful and unwilling to take my word despite the long purchase history on my account and photographic evidence.
We are buying suits for multiple weddings this year. Jessica (in the Harrow-on-the-Hill branch) was incredibly helpful throughout the process. Providing loads of advice and opinions that really improved our sense of style! She was really friendly and approachable!
I bought a suit online but they only send me the trousers because they said they made a mistake and suit jacket was no longer available, even though it was available when I ordered and I even got an order confirmation. So instead of telling me that the suit was no longer available and asking me if I still wanted the trousers, they just sent me the trousers and if I dont want them I have to return them my self. Thats the poorest customer service I have ever seen in long time! Next time its gonna be shopping from Hawes & Curtis, Charles Tyrwhitt or T M Lewin!
To be fair, the quality of the products is exceptional, but never try their ‘click & collect’ - if you order 2 items, they will be sent to the pick-up point in 2 different packages and one of them surely will be never be found. I received a jacket without the matching trousers and they wont care about you at all!My order reference was 6926474
I purchased a £259 suit in September. After less than 25 wears of said suit in the 3 month period to now, the trousers have warn through. Although not advertised as a suit for 'infrequent use', I am being told that this is in fact the case. I suggested a solution, and I have been told that 24 wears of a £259 suit is an acceptable amount of useage until it fails.This suit has cost me £10.71 each time I have warn it.I have other, cheaper, similar material suits that I have owned for 6 or 7 years, and warn weekly - still going strong.Moss's rebrand seems to have also rebranded their customer care to be more inline with the typical high-street retaler.
I needed to rent a Dinner Suit for a wedding just before Christmas, and it was quite short notice, but the staff at Brent Cross were very helpful, telling me that I had enough time to get measured and order it for the big day.When I went for the final fitting, it was discovered that the shirt was not fitting right. Even though time was running out, I was told another shirt would be sourced for collection in 2 days. Darren went the extra mile by going to collect a shirt from another store, and called me the next day to let me know it was ready for collection. It's rare nowadays that "extra" customer service is offered (especially in a busy Christmas season), so Darren gets 5 stars just for that.The wedding went very well, and I was dressed for the part.
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
