Review Time
Just for a bit of balance, as I can see there have been some bad experiences, I found this company to be really good. It was the only place I could get a Roca Georgia soft-close seat in the UK and it came within a few days in perfect condition. Really good service. I ordered over the weekend and you don’t get a confirmation automatically, but if you just message on the WhatsApp or email, my experience was that you’ll hear back promptly in business hours with details of your delivery. Very pleased overall.
Terrific Service. I spoke with Adele who was very pleasant and helpfulMy order was sent to me immediately and with notification to allow me to be in. The packaging was superb. The Company was slow on their email response to my order but no issue. They were really efficient. Overall absolutely excellent.I will be a repeat customer for sure.
Had the product other companies were waiting for and a fast delivery.I ordered a toilet part on another site previously, but after 2 weeks and no expected delivery time, I tried this site.It arrived less than 4 days after ordering, so very happy.Only negative is that there was no email communication about progress. But when it is this fast, it is not a problem :)
Dreadful company. DO NOT ORDER. Sent a broken part, wouldn’t refund. Had to go through the bank to charge back. They tried to appeal by sending edited/selective emails to the bank. Luckily I had all the emails exchanges but I really urge everyone not to order from here. It’s not worth the stress and hassle Edited for the response- I have a full email chain of the response before and after this email hence why the bank back charged. The response to the trust pilot review is another perfect example of why you shouldn’t use them
I ordered a replacement toilet seat at a not inconsiderable cost. When the package arrived I set about changing the seat only to find that the seat delivered was not the one ordered and was also significantly damaged. This item was returned, however I did not receive any communication on when I could expect delivery of the item ordered and paid for and so chased by phone. I was informed that they do not have any in stock and someone would get back to me. Shortly thereafter I received an email issuing a full refund albeit strangely telling me that the item is on a 4-6 week back order. The customer experience has been very poor and has in effect left me feeling kicked in the teeth with the company taking no real accountability for their failure to deliver the parts ordered. Interestingly at the time of writing the part is still available on the website.My message is clear, please check availability before you order and check very carefully that you do receive what you have paid for. Buyer beware!
I was initially put off by bad reviews, but after reading through the good reviews thought it was worth a phone call to check if the toilet seat I was after was in stock (toilet seat had been discontinued quite a while ago and was a really odd shape)I spoke to a lady called Adele who was really helpful, she took the model name from me and said she would check if it was in stock, within ten minutes she had called me back to confirm it was in stock, took payment from me and the item was delivered the next day. Amazing service, I would not hesitate to use this company again
Read several MTS reviews & like previous customer & not put off, decided to enquire?. Email was replied to promptly. Unable to access model number - however, really helpful advice of taking pictures of WC to access correct soft close Serel replacement. MTS were able to match exactly - paid over phone - despatched promptly. Arrived safely packed via Parcel ForceClear instructions & was able to install straight away! On this occasion MTS came up trumps - very happy to use again!
My soft close toilet seat cracked and I approached a number of suppliers to see if I could order a replacement...the seat was 12 years old. MTS were the only company able to confidently confirm they could replace the lid and seat with a match. I ordered and sure enough after a week an exact replacement arrived. Was a tad on the expensive side but it is what it is. Wife is happy as an I. Good service and would recommend.
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
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