mytoiletspares.co.uk

2.7
2.7 Based on 189 reviews

My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England....

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Average Rating

2.7

/
5

189 Reviews

5 Star
38%
4 Star
3%
3 Star
4%
2 Star
2%
1 Star
54%

Filtered Reviews

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Review Time

Kate Taylor
Just for a little balance…

Just for a little balance as the feedback here is overwhelmingly negative (I hadn't read it prior to placing an order). I needed a part that has long since disappeared - MTS had it in stock. I ordered... the site promised me shipping updates... I got absolutely nothing until an SMS from their courier (DPD) saying my parcel would be delivered - it arrived three days later well packaged and in perfect condition.

3
Date of experience: May 05, 2023
Romilda Morgan
Very Very Happy

I decided to leave a review because they have so many bad ones. I was very hesitant to purchase through them but the seat I required (a Haro wave) is expensive and was difficult to source. So I took a punt as they had it in stock and at significantly less than other limited suppliers. Ordered on the Tuesday arrived on the Saturday, perfect very very happy.

5
Date of experience: Mar 25, 2023
Patsy Morgan
An absolute shambles of a company!

An absolute shambles of a company!Spent nearly two weeks waiting for article to arrive. After 2 phone calls was informed that item was out of stock and a refund would be issued.

1
Date of experience: Feb 24, 2023
Gordon
Why I did not check out trustpilot…

Why I did not check out trustpilot before using this company I don't know.Returned a valve recommended as a replacement but was not correct a week ago (£136.37). They deny receiving it, the person dealing with it is not here, the manager is on a conference call etc.Please don't go near this outfit.Really depressing that there are more and more of these cowboys out there.Glad I paid by credit card.

1
Date of experience: Feb 14, 2023
Venetia Reed
Avoid

Avoid, avoid,avoid. Trust the reviews, I wish I had read them before purchasing. Still waiting for my refund 2 months in. Credit card company dealing with them now. Complete crooks who send the wrong items then mess you around with the returns process. Have had to chase them nine times and counting. Should not be in business.

1
Date of experience: Feb 08, 2023
DragonAlpha56
I wish I had read the reviews first

I wish I had read the reviews first. They are the worst company I have ever dealt with. Every review I have read with a one star, fits exactly with my experience I had with dealing with them. I was lucky enough to get a refund but what a load of lies and Bull sh-t they gave me before they sorted out the refund.

1
Date of experience: Nov 21, 2022
Heidi Wright
Awful company

Awful company. Ordered an item which never came. Said they had dispatched it, DPD said not received. Never came, and they don't respond to WhatsApp messages, No updates, no replies to emails. Disgraceful customer service.

1
Date of experience: Nov 03, 2022
Sawyer S.
Toilet by name, toilet by nature.

Ordered toilet parts in Oct 22. Emailed to say dispatched. Nothing arrives. Calls to enquire result in nothing. Emails to request refund or explanation ignored. Resorted to getting money back from PayPal. AVOID.

1
Date of experience: Oct 07, 2022
Leo Wilson
There wasn’t an option for ZERO or…

There wasn’t an option for ZERO or minus. Avoid this company at all costs. Disgusting customer service. Dreadfully slow to respond to any queries and then claim to have sent you items that you paid for with no tracking info. Had to get refund via PayPal as being lied to constantly. Horrendous experience

1
Date of experience: Sep 25, 2022
Ron Butler
Supplied the totally wrong toilet seat…

MTS Supplied the totally wrong toilet seat! Completely different design and clearly would not fit! I have to pay for the return cost at £10.65 and it their issue not mine... AVOID! Utter shocking, I've paid for the return but will be taking this further!

1
Date of experience: Aug 18, 2022

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