Review Time
Like some others here, I was initially put off by the negative reviews but they were the only company that could supply the flush button that I required so I went ahead with the purchase and I’m glad I did. The ordering was straightforward, I was kept informed of delivery and the item turned up within a week of ordering. My experience of this company was very good and I would use them again for future purchases.
First, phoned to enquire about some replacement toilet seat buffers to fit a derwent Macdee seat. Sent photos with explanatory details. Unfortunately none in stock. No issue with that Followed up with a request for Derwent Macdee’s direct contact details as I couldn’t find any info online myself. I mentioned that due to the the existing buffers disintegrating and the toilet being my 84 year old mothers, it was a health and safety issue, so I needed to get the situation fixed. Reply received was a terse “you can go and search their number on Google”. That was from RK, customer service admin. I do hope one of the managers there reads this.
More than happy with Richard’s, help and patience sourcing a discounted toilet seat. Vitra advised none of their range would fit and said we need a new pan. Arrived within 2 days and perfect fit, can’t thank him enough. Would recommend and use this company again.
Ordered a discontinued toilet seat for a raised toilet for my amputee sister. Paid a stupid price as couldn't get it anywhere else and needed like for like. £120 for a seats a rip off but had me over a barrel as couldn't find another. Went to check with stock room that still had it. Got email to say dispatched but later denied that it was in stock and only after me calling again was I told order was cancelled as couldn't find it. Just as well I paid by PayPal as got money back but please do not use this company they are over priced rip off merchants who sell items they don't have. Not nice to deal with
We were nervous ordering from MTS based on the poor Trustpilot reviews, but the toilet seat we needed to replace was discontinued by the manufacturer, hard to source and nearly twice the price on other sites. Our experience was excellent - my husband called to check stock and check they seemed legit (!) and they promised next day delivery. Delivery was indeed next day, by DPD, and the part was exactly as described. Couldn’t fault the service we received, and sorry others have had problems, but adding this review for balance!
My toilet spares told me item was dispatched. When it hadn’t arrived 6 days later I was told it would be another 5 to 7 days. When it didn’t arrive they said manufacturer had failed to send. This was impossible as manufacturer had discontinued item which is why I ordered from My Toilet Spares. Waste of time using this company.
Like many others MTS appeared to be the only company with access to the spares required. Sadly, my experience was very poor.When placing my order I only received it in part, with no communication from the supplier on when the final item would be back in stock. When the first part arrived it was broken so had to be replaced.It took more than 6 weeks to discover that the second part of the order had been delivered to a wrong address. Due to an error with MTS’ delivery note, I was then accused of lying about which part I had not received.They were able to evidence the delivery error through Royal Mail and clearly do not have robust enough processes to mark the correct items on their dispatch notes.To add further insult to injury the long awaited part was wrong, despite being advised of it by MTS and sending clear photos.All in all a complete waste of time and money.
Our experience ordering from MTS is very positive! We have been searching for flush plates to replace our broken ones and two plumbing engineer companies we asked couldn’t find them. I then came across MTS online and they had the exact same parts we needed so ordered one to make sure it fitted then ordered another two which arrived next day delivery! Very very pleased and would highly recommend MTS.
Zero stars if it was possible, they allso trade as cheeapreplacementtoiletseats, stay away, 8 days llater I do not know if I will get my item, no updates at all, keep chasing everyday via whatsapp, standard response, charged me 9 pounds for urgent delivery, waste of time, energy and money down the toilet
Claim your business profile now and gain access to all features and respond to customer reviews.
My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
allergydefender.com
farmgirlflowers.com
musthaveideas.co.uk
www.inovivalife.com
finebedding.co.uk
snoozelgreen.com
organicseeds.top
saajawat.com
dvs.co.nz
towerhousewares.co.uk