Review Time
You make your order, they say it is in stock promising fast delivery which is why you go there even though they are more expensive, they give you a DPD tracking number and take your cash. Then nothing. No delivery. Sorry it will be there early next week. Nothing. Sorry it will be there in 2 weeks. Nothing. 6 weeks goes by, nothing. Looking at reviews this is standard practice for them. They claim to have products in stock which they don't, then try to drop ship and either it goes wrong or they don't bother. On Google Street their warehouse is the size of a small garage. Nice website, but lies to customers and failure to deliver. You would be insane to buy from these guys.
Rang them this morning for a diaphragm for toilet gave them code yes got one in sent my guy over to collect gave him a fiver I wanted the change she has charged him £13.20 I’ve rang back twice no answer absolute stinking rip off I wish I’d gone myself £2.50 to £3.50 tops for that item the reviews speak for themselves il be back but I won’t be buying
Utter clowns. As another person has stated, purchased a cistern fill valve, was sent a different valve, and when I questioned them was told it’s a common mistake customers make thinking the item looks like the picture !?! Absolute cowboys, they don’t care, send condescending replies and essentially a bunch of thieves. Please avoid.
Awful company to deal with. I placed an order ON THE PHONE, speaking to a company director, clarified the item I wanted and he gave me a price of £132.99. I firstly asked should I order online or by phone, he offered to take the order by phone, I asked him TWICE to confirm my card was being debited with £132.99 to which he agreed. When I checked my account, the debit was for £168!! When I called to query this, they told me it would show on the website when I added it to the basket that there was an additional amount for VAT and delivery. Fail to see the relevance when I was ordering by phone!! They didn’t honour the price quoted and I asked for a refund. Totally lost confidence and didn’t want to deal with them after that…
Don't place your orders here, unless you have low expectations of the order being honored. I placed an order with MTS end of April, and despite being in contact with them by phone, everything is completely unresponsive. I have blacklisted MTS for any future orders from us.1 star given, because ZERO is not an option.
Purchased a cistern fill valve from these clowns and they sent an alternative (different type) to the one listed on the website. I was hoping to use parts from the new one to avoid removing the cistern completely so the alternative was of no use to me. Spent a week exchanging e-mails with them asking for various pictures of what they had sent me and pictures of the unit they sent together with the old unit. (what that had to do with anything I don't know)Eventually agreed that I could return the valve but they only provided a partial refund even though they had sent something other than what I had ordered.Reviewing other feedback this seems to be their normal mode of operation. The Consumer Rights Act (Sale of goods act) means nothing to this company.
Horrific. Ordered a toilet seat and they delivered the wrong seat after a huge delay. They kept saying it would be delivered 'tomorrow' but that was always incorrect - even the courier hadn't received it when they were saying this. They then arranged a collection of the wrong seat and the courier didn't show. They are now refusing to rearrange a collection as they say the courier did arrive but nobody was in. When I asked if they believed the courier over us they effectively said yes. Rude, poor communication, the wrong product.........I'd advise never to trust this organisation.
Very poor performance and customer service. I laced 2 small orders and quickly received two order confirmations and shipment notifications (both types of communications very unprofessional in format).After non-delivery of either items I e-mailed "Customer Service" ... received waffle response and eventually received one item. After a further email to "Richard" received more waffle .... and still no item received. I gave up in the end and wrote the whole thing off as a scam. Advice to others - do not try to do business with this outfit !!
My parcel never arrived.Lost by the delivery company apparently.No replacement offered. No claim via MTS against the delivery company.Resulted in a Refund via PayPal fortunately.Very strange how many similar negative reviews there are. However I can’t put the blame solely on MTS but more their choice of logistic companies.I instead got my spare part delivered the next day via Toilet Spares limited (scarily similar name) who I would highly recommend.
The website is clearly giving erroneous information on stock-levels. I ordered a part which they alleged to have in-stock and received an order confirmation; this was not followed soon after by a shipment notification so I called the number to check on things. I was told by David that the item was not in-stock but was expected in their warehouse by mid-May! Had I not checked I would still be waiting..and they would not be informaing me of any delays. Having spoken to another on the sales-line it is clear that they are a VERY small operation which is struggling to operate... my advice would be to AVOID if possible or double-check by calling and checking the stock-levels before ordering. The refund time is 7-14days which they are blaming on 'personnel' issues....I was told that Richard (the owner) was away on holiday and so can only conclude that he doesn't consider staffing-levels an important matter.
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My Toilet Spares is a leading online supplier of toilet and bathroom spares that will reach your doorstep without any delivery charges once you purchase it online. At MTS you will find genuine Armitage Shanks toilet spares for sale in England.
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