Review Time
Worst product purchase EVER! Purchased the bike online in 2021 for $3k CAD. First month the seat post stopped moving. Had to call a number in Quebec for parts and service because I'm in Canada. Nobody answers the phone. I call three days straight and sit on hold for hours and then finally someone answered and said he'd have to ask the guy on the floor who assembles them. Finally hear back several days later, that he has to send a part and get a tech to install it.Tech arrived and is baffled as to how it got stuck. The part they sent is something that can only be put in AT THE FACTORY! At the end of the call he says "Can I try something?" I said "why not". He took a large rubber mallet and hit that post really hard until it moved and was usable again. He said the only thing he can think is that it wasn't assembled correctly. Another month and there's an update and the workouts keep buffering. Call support. Walks me through the pinhole reset, checking on the admin menu, downloading an app and scanning my network. He didn't like that I have two wireless networks. I turn the other one off and remind him that its 6 feet away from the Access Point in the same room. This issue is never fixed. Always our wifi problem. Bull! We just used it without workouts and just did manual rides. A month ago our ifit promo memberships I received, Two for some reason, end and they start bugging for renewal. Nope. Last week my wife is going to start a workout and it says there is an update. She lets it go through. Starts her ride after the update and reboot, then in the middle the screen goes black. Now it starts up and the ifit logo shows on a white background. Then it fades to black. No screen. Incline works. No resistance. Go through all the troubleshooting steps online. Pinhole, Disassemble everything, check all the cables, Check control board and lights. I call support and tell them what I did. They say great thanks that helps. Then come back and tell me the bike is not longer under warranty and they need a tech to come out to find out the issue. I ask for a price and am told $240 plus expenses, oh and there are no technicians in your area. So I could be looking at a service call of $300 just to have them say I need to buy a $1000 console. Then I'll have to pay for shipping and probably another tech visit. So its basically just garbage now. Worst product purchase ever.
Bought a treadmill and spin bike in 2020 and had to replace control panel on treadmill in 2020. fast forward to 2024 machine were unplugged and not used for 2 plus years now both machines will not turn on. seems as if nordic tracks machines are garbage if you have to store them.
My Nordictrack treadmill is 8 years old. IFit technologydoes not support my treadmill anymore. Per IFit my machine doesn't work anymore Even the MANUEL button. I was told the only way for the machine to work is to purchase a new console!! For what I paid I should be able to walk on my machine without IFit!! This is Not Good Business Ethics
Bought an elliptical in December 2023. In April 2024 the left pedal began making a thumping sound and shortly afterwards the pedal completely sheared off the front fly wheel. Customer service rep who apparently has difficulty speaking / understanding English told me I would have to pay for a service tech despite the machine being under warranty.Eventually contacted a rep named Cassie who thus far has sent two totally useless parts and told me I would have to pay for a technician because they don’t have any. No explanation of how to find a technician for NordicTrack if Nordic Track can’t find one!Now that I have these totally useless parts, I can’t get “Cassie” or anyone else to answer a phone call, return a call or respond to emails.It’s a damn shame the financing out lasts the product and the warranty!I only wish I had found the multiple bad reviews on this product before purchasing!Stay away from Nordic Track. Sorry products and even worse customer service!
Stay away from Nordic track , they charge me twice to come out and repair the resistance motor. Even though I told them that it was the resistance motor needed to be replace, the tech didn’t bring it with him, ‘ he stated you have to order the part’ and I’ll come back to fix , but have to charge you again … Stay away
After spending a lot of money for the nordic track bike, the membership for iFit goes from 14.99 to 39.00!! If you want (because they think we are stupid), you can keep iFit for a single person at $14.99 but just not use it on your very expensive machine. The is a complete rip off! so, I will continue with Apple and watch their fitness app on my TV. It is much cheaper and every bit as good. I won't make the mistake of buying anything Nordic Track again. Couldn't have been a worse experience! Buyer Beware!To respond to Nordic track, I did NOT stop my account. Nordic track did. When I went to restart it, not realizing that you stopped it, it was shut off and to restart it, I had to pay $39 per month. I was told by your rep when I called that the only way to keep my 19.99 per month was to not use if it on my bike - only on an iPad or phone. Fortunately, my daughter could add me to her account. Just very bad customer service.
The absolute worst purchase and support experience I have EVER received. DO NOT invest in IFIT/NordicTrack. From day one it was a complete train wreck. I purchased the "white glove" delivery and installation. They sent 2 guys that only knew how to drive the truck. They literally dumped the box upside down on my floor to get the bike out. Then, they could not put it together and left. I had to call in and get a real technician to come out and get it finished and put together. About a month later, I had to call back in as the seat carriage had a significant amount of slack in it and wobbled badly. In addition, the wheel makes a knocking noise. They sent me parts but they don't have a tech to send out. I waited 3 months and nothing, still no tech. Their offer and solution was to do a video call with me so they could walk me through the repair. That was their remedy and needless to say that was unacceptable to me. So much for warranty support. As it stands today I have a broken bike and NordicTrack does not care and will not support my bike, unless I want to do the work myself. This is unethical, immoral and probably illegal to run a business this way. If you are in the market for a bike just keep scrolling past NordicTrack and pay the extra grand and get a Matrix. I had to give at least one star to leave this review, but in reality on a scale of 1-10 they would get a -100 from me. WILL NEVER BUY NORDICTRACK AGAIN!!
It is impossible to register an eliptical with this company. They ask for info that does not exist, and I purchased it from THEM on their website! The machine started making noises the third time I used it and I can not get any help from them. I would reccomend getting a machine somewhere else.
Nordictrack is a financial fraud!! Do not buy! I ordered a product and immediately cancelled because of an incorrect specification. I got saddled with a $400 bill for @returning” the product that was never delivered or shipped… as part of “our policy!!!”
I set up service for my Treadmill 2 weeks before the moving company arrived to move it. I paid the service fee and was told a service tech will call me within 5 business days. On the 6 business day I still did not hear from anyone. I was told they will contact them again and I would have to allow another 3 business days. The movers will be at my home in 3 business days and this will not work. I was told by the service tech there is nothing they can do. I did find out they don't to any service on their own. Service is a 3rd party company. They stated they could give my service to another company and would have to allow them another 5 business days to contact me. ARE YOU KIDDING ME. Nordictrack does not care about the customer after you paid their huge purchase price.
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