Review Time
I really want to like this product but just can't. It's made poorly. I had an issue with the device once and they replaced it only to have the same issue again. I use it maybe 4 times per week and it only lasts about 6 months both times. The tent is fine as is the red light. The steam generator is garbage.
Hey there this is the second time I have to send back for a new steamer box it just stops working and the other when couldn’t hold up to reach the heat goals, after being very dissatisfied pay so much for something .. also playing tag with nurecover when it’s not my fault ur machine malfunctions and I am still waiting to hear back although under warranty
The Sauna enclosure i would give a 5 out of 5 stars, however the unit that creates the steam and heat isn't that great. I've had this unit for a little over a year and i hav egone through 3 units. 1 was an electrical issues, leakage and the last one just stopped working. Customer service was easy to work with, but said i used all my "refunds" up. Had to go on amazon to purchase a new one. Still using the enclosure.
I had high hopes for the Nuracover portable ice bath, but unfortunately, it hasn’t lived up to expectations. First off, the unit doesn’t maintain cold temperatures—it simply keeps the water at the surrounding air temperature. For a product marketed as an "ice bath," that’s a major letdown unless you’re constantly adding ice, which defeats the purpose of portability and convenience.The materials also feel cheap and flimsy, especially considering the high price point. It doesn’t reflect the quality you'd expect from a product in this range. As someone in the military, I had this stored in its carry case for about 7 months due to deployment. When I finally went to use it again, I found the upper inflatable ring wouldn’t hold air anymore, making the entire bath practically unusable.Overall, the Nuracover looks good on paper but fails in real-world durability and performance. Not worth the price.EDIT: Follow-Up Review – Disappointed by Empty PromisesI wanted to follow up on my original review after receiving a response from Mark, the so-called “Head of Operations.” While his message sounded thoughtful and apologetic, it quickly became clear it was nothing more than standard damage control.Mark claimed he’d personally reach out to resolve the issue—but how? This was a Trustpilot review, not a direct support ticket. No contact was requested, no outreach was attempted. Just a public-facing reply meant to appear proactive while doing absolutely nothing behind the scenes.This kind of response is insulting more than it is helpful. It gives the false impression to other potential customers that the company takes complaints seriously, when in fact, it’s all for show. If Mark—or anyone at the company—truly intended to “make it right,” they would have found a way to get in touch or at least provided a clear path for me to follow up. Instead, silence.This experience only reinforces my original dissatisfaction. Avoid the product, and be wary of the smoke-and-mirror responses to critical reviews.
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