Review Time
I’ve purchased nurecover Tropic Home Steam Sauna, received it, set it up and it didn’t work out of the box. At settings of P15 temperature and after 45mins no steam from this unit. Email their support about it and their support wanted me to video the problem, which I provided them. I provided their support the water level below max line and video of no steams after 5, 10, 15, 20,….to the end of 45 mins and still no steam from this unit. Their support reply back and ask additional video if the unit is boiling inside the unit. Now, lets think about that situation, if no steam is coming of the unit after 40-45 mins, do you think the water is boiling inside this unit?
Glad to see if am not the other one with shipping problems. 3-5 days hahaha what a joke. Dec 22 was order still waiting with no response from customer service since tracking number can't be found?? Product might be good but don't know if I can get it.
Purchased in good faith in January. Posted 2 reviews here and both removed due to pressure from vendor. This product is terrible and devoid of customer service. I contacted nurecover and their warranty and 100 day guarantee are a lie. Steam generator is almost useless, and not as productive as any knockoff at half the price. The cover leaks outside air through terrible quality seams. Save your money and buy a cheap knockoff to get the experience. Only response from seller is more harassment. Now to make matters worse, I was supposed to get the ice bath tube and got screwed out of that by a very demonic phone rep, I get an email where they dropped the price from $400 to $250 and the bucket is included. These folks need some training on retail experience. They perform like the circus clowns. Please refund my money and I can get my life back.James
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