Review Time
I ordered two identical computers from OfficeDepot.com and was only delivered one computer. I saw that both were marked as delivered on Thursday the 25th last week, and I immediately contacted support. They told me that my shipping date was not until the 26th, and to just wait.Day 2 - I contacted support again at 5pm on the 26th, and was given the same spiel... wait until the end of the day.Day 3 - Saturday morning, the 27th, I contacted support again. The rep told me that they would escalate the matter to their resolutions team and that I would be contacted within 24hrs.Day 4 - No contact.Day 5 - Monday, the 29th, I still had not received any communication. I contacted support again. They informed me that I had not been sent to the resolutions team, but that they had just escalated my case... you guessed it... please allow 24hrs.Day 6 - I got an email stating that both computers were delivered on the 25th, and that I SIGNED FOR THEM!!!! The delivery driver didn't even ring my door bell!!! I contacted support again, who has yet again escalated my case to the resolutions team. I am beyond furious. To note: The resolutions team sent confirmation of delivery from Western Peaks Logistics. This is where I found out that this shady logistics company marked my computers as signed for. I contacted WPL and was asked my city. I was put on hold, hung up on, repeat 3 times.No one has been able to tell me which carrier "delivered" my package. I'd call them myself and sort this out.
My survey code..16A8 W3RN Z534I went in to Office Depot on 8/28/22 at the Austell location @1:55 pm in search of a Living Will kit but had no idea of exactly what to get. As I was headed to isle 5 where a young lady sent me I saw another worker whom I asked for help. The person was Walter. Not only did he stopped what he was doing, but he walked me to the exact place where the item was located, AND, he also compare two of the kits, suggested the one that suited my needs and explained each to me. When we were done, there was no one at the registers so he came right up and rung my merchandise up. Walter was very patient and helpful. Very pleasant and sincere with his help. Thank you team walter!!!
No wonder this store is closing, that (wanna be) manager , and those “workers” are trash! I purchased an item (blank checks) 8/18, Shortly after I purchased the checks, I found out I was getting scammed and it wasn’t a real job. Around the same time I had a doctors appointment, And due to finding withinthat doctors appointment, had to have a last minute major surgery (I’m still recovering from 9/12). As a mother of four and I have already been out of work due to health, that $25 I Desperately needed. I have never met such heartless people in my life! I pleaded with these so-called customer service people, I let her know my situation how I had absolutely no money and I needed that money for a little gas and for some groceries so I can make dinner tonight for my kids. When I do recover and financially get back on my feet, I will NEVER support this business, and I will make sure I let everyone else know as well. This whole situation has really broke my heart. I just cannot believe the carelessness in that place. How can you look at someone in the face while their eyes feel up with tear and still smile at them while giving back the items.
While in Loveland at a family member’s home I found a treasure trove of family photos, some of which are over 100 years old. I needed to take them with me but couldn’t carry them on the plane. Overnight expressing them was the only option but I didn’t want to trust them to total strangers who wouldn’t appreciate how valuable these photos are to my family. With limited options, I gritted my teeth and headed for the local Office Depot where I met Dillon. He immediately understood my concerns and helped me wrap our photos in such a way as to prevent them from bending or accidental water damage. Dillon took his time to carefully pack the box and reviewed the shipping options with me to ensure we selected the best option for a safe and timely delivery. The photos arrived on time as promised and in excellent condition. If I was still in Loveland I would stop by to thank Dillon in person but as I am on the other side of the country, this is the best I can do. Dillon, thanks so much for going the extra mile with my package. Your excellent care and customer service mean the world to my family.
This is the most terrible experience I have ever had! I ordered 2 filing cabinets and they were BOTH defective -- one was badly dropped and the other was so poorly constructed that the drawer will not pull out. I scheduled a return pick up and re-ordered two more cabinets. Two more were delivered but the courier left them downstairs in the lobby ( We are located on the second floor). I opened the packaging, one was defective with a big dent on the face of the cabinet but the other one was ok. I couldn't bring the cabinets up to the second floor because they were too heavy to bring up. I left them in the lobby with notes on the cabinets for the courier to leave the good one and to take the defective one and ALSO to go upstairs to the second floor to pick up the first two defective cabinets. The notes were ignored and on August 4, 2022, the courier took BOTH cabinets from the lobby (one was the good one we instructed NOT to take) and never checked in upstairs as to the other two defective cabinets. Finally on August 8, 2022, the courier came to pick up the first 2 defective cabinets. We confirmed that the courier was the same person who picked up the cabinets on August 4, 2022 - We asked why he did not follow the instructions on our Notes and were told that he could not read English. Now I am told I have to wait 7-10 days for my refund -- THIS IS NOT ACCEPTABLE!! The customer service team was also very incompetent and no one could understand what was going on. Will highly deter anyone and everyone from ordering from Office Depot.
Can’t say I’m surprised by the rating they have on here. I’m so disappointed with them, as I’ve been patronizing this company for yeaaaaarssss! I order to my home and place curbside orders. I recently ran out of ink and I normally get it from here without issue, I should have done curbside, but I opted for the free 1 day shipping. My package was out for delivery from 11 am and claimed to be delivered at 6:35 pm (notified via email of “delivery”) I did not receive anything. I checked at the door, under my mat, under my porch chairs and no signs of ink delivered anywhere. I also rolled my camera back to 6:35 to realize I was outside at that time, and no delivery man came at that time or after. I think it was delivered to the wrong house, or simply not delivered. I double checked my address, everything was perfect. I also looked at the proof of the delivery box and there was no proof of delivery image provided. I don’t know what delivery company they are using, maybe Lasership or a private contractor, but they need to use USPS, UPS, or FEDEX, because who they have it unreliable. I contacted someone via customer service and they were no help and told me to wait longer and give it time to show up. I asked him how could it be delivered when someone else has marked it delivered. Now I’ve got to try to dispute this charge or figure out if someone else from Office Depot will resend my ink, or track it down for me. Either way, order at your own risk.
Awfully long wait time to talk to a customer service at 1-800-721-6592. I've waited up to 45 minutes!!! Today, after I got through to a customer service agent, based outside of the USA, she messed up the rewards number I gave her TWICE even though I read the number SLOWLY to her in groups of two numbers. Her background noise was loud and distracting. She wasn't able to assist me and had to transfer me to another department. Waited 25 mins while some silly tune played repetitively before I was connected. I dread calling Office Depot!!! OD needs to improve its phone system.On a separate note, a red card containing phone numbers given to me at the Office Depot store listed the "Customer Service Line" as 1-800-GO DEPOT (463-7468). The numerical portion is incorrect. It should be (463-3768).
I bought ink cartridges from Office Depot for my Canon printer. As you never know when a printer will run out of ink exactly, I bought these before the printer ran out. They were XL cartridges so not cheap.When my printer finally ran out, I put these new cartridges in but my printer did not recognise them. I contacted Office Depot, but you can only send an email. They never responded as I was beyond their return deadline. As their product was obviously not fit for purpose, beyond deadline or not, they should have responded. I will never buy from them again and am telling all friends with home printers not to touch them with a barge pole.
Same day pick up is a joke. The order was placed way before the cut off time and my order was not ready for the same day. When picking up my order the next day, the sales associate told me there was nothing that they can do they were busy on the previous day. No courtesy call, no in store coupons nothing. SAME DAY PICK UP IS A JOKE.
I placed an online order for kerb-side pickup, which worked fine. Turned out that the unit (a monitor) was faulty so I arranged a pickup to return it, which also worked fine. I then spoke to an Office Depot agent who promised that he would confirm the refund process and get back to me the same day. I never heard from him again (a week later), and I have been unable to contact anyone who can help me. I sent multiple emails to his address (Rahul.Pal at officedepot dot com) but they were all unanswered.
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