Review Time
Too bad I did not read Trust Pilot before ordering a laptop from Office Depot. There website customer service only works on Easst Coast time so why do they have stords in the Southwest US? Calling this morning after getting an email that delivery was going to be on a day when I was only going to be home a few hours. Finally got out of the automated loop after repeating 8 times that I neede to talk to a Customer Service Rep. When I had a question as tobehether or not the delivery would would require a signature, Donna told me they did not have access to that information. When I asked to be transfered to a superbisor who had access to that info - lo and behold suddenly Donna was able to find out that the item would be delivered today by 10:59 am - we’ll see if thatvis ER or MT? Wonder how the information popped up so fast and why I did not receive a email notification? Have never heard of the delivery carrier T- Force. Am going to look up their number just in case. Thought it was strange they sent me a customer survey so fast. I did not give them them much feedback letting OD know that until I actual received the item and could set it up and see if it is what I ordered I could not answer any other questions. Reading the reviews below has me crossing my fingers
First off soon as I get in the copy center there's only one customer and two employees the first employee set there for 5 minutes and never said anything to me or tell me what to do or how to do it cuz I haven't been in here in over 6 months which I was a regular customer when this happened before and started going to Staples but decided to give you another shot soon as I came in after 10 minutes away the next employer that was behind there asked me did I need something and I almost you're bothering me type voice so I explained to her everything I just said I haven't been here and I'm trying to figure out the process I don't know well she sharply explains the process like she's been telling me this so many times and she's tired of it and then once she got done she really didn't tell me anything so I had to literally go up to the front clerk to get all of the information I need so this is the office Depot off of Rio Slidell boulevard in Mesa Arizona off of Broadway and rural I believe this was one of the most unforsaken times of coming to just get $1.55 simple copy I'm never doing it again. I hope you all work on this because she really teach me off it's 110° outside here in Mesa Arizona and I do not need to come into a store to not to be ignored not only ignored talking to him that wayOffice Depot Mesa , AZStore # 6276Date it happen6/14/221:15 pm in the copy center
They've lost another customer. Bought a $450 HP laptop ( on sale from $520) online in May. Turned out to be a lemon. So I returned it at my local store. Well the refund didn't go through right, as the Mgr on-duty, training a new worker, had issues scanning the simple barcodes on the box AND my online purchase receipt. Finally, they hand me a tiny slip that looked like it was printed off an old Dot Matrix. And stated it would be about 7-10 days, instead of the normal 2-3, because the warehouse was now handling returns. Well, after 5 business days, no refund credited. Nor any email follow-up. I called the store, and they stated they couldn't help me, because it was an online issue... So I contacted the HQ support. They too, repeated the 7- 10 days. WHICH obviously had passed. They asked me to "wait" another 5 days. STILL no refund. Called them again, and they said they would 'look into it, and follow up'. It's now been 30 days with no refund. It took me contacting the BBB to get my money refunded. I am so done with them, it ain't funny.
Customer service was never that great at any Office Depot locations. But recently after the pandemic their customer service is non existent. They are hiring Indians who are very rude and impolite to the customers and most of the time says products are out of stock without even checking first. They have horrible staff training as all the employees at the store could care less about any "service". They are just there to get paid for doing nothing. Amazon will soon squash Office Depot if things go on like the way they are now.
Purchased Brother laser printer online to replace the one that had quit. Printer would not print out of the box, hardware code 01. Not Office Depot fault but trying to return it is. They will not respond to secure messages sent regarding this on their site. Will not answer phone at customer service. Ill probably end up disputing the transaction. Good luck, Im done with them.
After patiently waiting for 2 weeks to receive furniture purchased from Officedepot, I decided to try to track down my order. After at least an hour on hold this morning, no one ever responded. This afternoon we tried to track down the furniture at the local Office Depot. Richard, the sales associate, did his best to help us to no avail. After sitting in the office furniture section for nearly two hours on hold (and couple from me in the store), we discovered that @Officedepot never shipped the order. The carrier says they never received it and OfficeDepot says it’s been delivered. All in all basically OfficeDepot said they are doing nothing about the situation. If we are still unsatisfied we are welcome to call back and be placed on hold for two more hours. Stay far, far, far away from OfficeDepot
I received a call and then a text at 5:57p telling me my order was ready for pickup. I go to pick it up, arriving at 6:03p and find out that they closed at 6p because of Memorial Day. I call the store and ask the guy why they didn't mention that when they called me so I didn't waste a trip. He kept explaining it was Memorial Day without seeming to understand that I understood that - it just would've been nice to be told, considering I'd spoken to them 5 minutes earlier. Good service = them telling me that I could pick my order up the next day, as they closed in a few minutes. Stellar service = them bringing the order to the door when I called to eliminate my needing to make a second trip. This was neither.
I wanted to buy a case of copy paper. Tried to apply discount coupon (30% off) on-line, but would not allow me to do - saying not a qualifying item. Item was on sale for $49.99; nowheres in advertisement or exclusion section of coupon was it stated - does not apply to sales item. Then for next 3 days I received emails from OD requesting I consider ordering this item. Again same results. When I finally called to talk to a rep, I see it is no longer on sale. Told by rep that reason coupon not usable previously because was on sale at time so an exclusion. I understand that they have exclusions including on sales items. But when this is the case it is stated in writing. Wasted bunch of time on this.
I really enjoyed the service I received from the Salina Store in Kansas, from Austin Breault He was quite helpful and understanding of my situation regarding a New HP printer. When I was confused he said I could come any tine for advise. I even brought back both my computer and new printer. Very knowable Would recommend this gentlemen highly
This review is for the Abilene, TX store on Buffalo Gap Rd. Would give 0 if possible. I have spent $1,000's over the past years at this business. No more. Went in 5/16/2022 and looked at computers. As normal, they did not have a business use computer with Win10 Pro or WIN 11 Pro. At that time I ordered a new computer and told the sales associate that I needed a PDF editor for the new computer. He was very aware that the new computer has Windows 11 NOT Win 10. He picked out TurboPDF v3. I received the computer by UPS late on 5/18/22. I got the computer up and running without issue on 5/19/2022. I did the updates and installed other software in addition to the TurboPDF v3. I then called to activate the TurboPDF v3 and was told by IMSI Design, sales support that the v3 is not supported by WIN 11 Pro and I should return to Office Depot. I tried to return and Office Depot said that they would not accept the return since it was opened. I understand their argument but it was their sales associate that recommended the wrong software at the time I purchased a new computer and the software has not been activated. Guess they do not need my business. Their loss. I will no longer purchase toner, printers, computers or any other items from them or their sister store OfficeMAX. Beware of their sales support or lack thereof.
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