Review Time
Shocking quality air max 95s received full of defects and trying to deal with customer service through email and messenger is a nightmare just receive standard pre typed responses with no real care for the issues caused and no help to remedy the situation apart from suggestions to travel to an office store to return or print a label to return , no garuntee on getting a replacement without the same issues and no idea how long the process will take , if it's anything like the speed of their customer service then I have no hope. NO LIVE CHAT, NO CONTACT NUMBER ! ONLY CONTACTABLE THROUGH EMAIL / MESSENGER. AVOID AT ALL COSTS.NEVER AGAIN
I ordered a pair of trainers for my daughters birthday. They arrived with no delays but were faulty. I was quickly given a Yodel return label. I reordered the trainers again as I didn't want to risk them running out. These turned up fine too.Now, with regards to the return. I took the parcel to a Yodel shop on 11th June. It wasn't collected until 18th June. My tracker shows that it arrived back at Offspring on 22nd June.I did not hear anything so thought I would Web chat them. Apparently my parcel was empty and Offspring now can't give me a refund and they also cannot put a claim in at Yodel because 10 days since I dropped the parcel off has passed. What I have tried to tell them is that I emailed them on 14th June to explain that my parcel had not been collected yet. They emailed me back on 15th June saying to give them 72 hours to investigate. They replied to me after the 10 days had passed to tell me they couldn't help because the 10 days had passed 🙄In order to find out where the theft took place, I had a Web chat with Yodel to find out if they weighed the parcels at different points on a return. Their answer was yes but I had to ask Offspring to get that information from them.I therefore Web chat Offspring again who's response was it is after 10 days so therefore cannot help.I've provided proof of postage, I've tried to find out where the trainers were taken but Offspring just do not want to help out at all. I used the courier of their choice and followed all of the return rules. Again, they're not interested in helping. No matter what I say, their response is the same "we can't help, you need to claim through your bank".Now before Offspring customer services reply to this trying to be helpful, read what I have put above and only comment on here if you can be of use and intend to refund me and put your own claim in with Yodel.Update. Offspring replied to this post asking for more information so they could help. I gave more information and have heard nothing from them. What else should I have expected. Definitely avoid this farcical company.
THIS SITE IS A SCAM I made an order today for next day delivery but still haven’t received my dispatched email. Seeing all this review, I’m convinced I got scammed and they aren’t replying to any of my emails ! This is so annoying and I’m thinking of asking my bank to refund the payment.They did replay to my review on this but nothing has been done. They are misleading and liars. Worst shopping experience I have ever had.
Offspring you have failed me and from the reviews I should have took my money and spent it somewhere else. I made an order. The order was a next day delivery. I still note received an email confirmation. No deliveries update. The shoes were a gift and I thought I will get them. Now I have to report the transaction as fraud. People spend your money on other sites like asos size or even Schuh. This is a disgrace
Worst experience I have ever had. Bought shoes online and paid £105. No email or text confirmation even though when buying said collect from store in 3-5 days. No reply to email or twitter. No contact number, live chat is non existent. Don't see how it can be legal to take someone's payment with no form of receipt or order confirmation. 1 star is 1 too many.DO NOT BUY FROM THIS COMPANY
I was skeptical about ordering due to the reviews but I ordered a pair of Nike ACG sandles yesterday morning and I already have them now. Cheapest price online by far delivery next day like I paid for and emails were Bob on! 10/10 from us
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
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