Review Time
Bought a pair of ADIDAS trainers online for daughter ... Recieved them with no packaging inside trainer, all tags ripped off and loose inside box and the spare pair of laces were opened and just throw into box .... Returned them as "dirty" and was made to pay postage ....... Disappointed will not use again !! AVOID
Thought it was a bit of a gamble to buy from here from negative Trustpilot reviews but it was perfect. I ordered on Sunday and they came on Tuesday so really quick delivery and I didn't even pay any extra. I ordered the Adidas spezials in dark blue/pink gum as they were out of stock everywhere else and they have a good student discount. Everything came perfect 10/10
If I could give -20 rating I would!!! The most diabolical service from them and yodel!!!!! “Attempted delivery” never ever attempted delivery at all!!!! Redirected to a parcel shop now my parcel is nowhere to be located and always told it’ll be delivered today…RUBBISH! Offspring customer service rubbish and very unhelpful.Ordered a gift paid next day delivery…never received my parcel contacted yodel and contacted offspring telling me wait 24-48 hours I was told several different stories by yodel about where my parcel is….long story short still don’t have my parcel and never got to gift my boyfriend his trainers…so it’s either my parcel is stolen or lost and offspring knew how to quickly take my money but not solve their logistics
Bought two pairs of trainers back in December. Sent one pair back double boxed and in a black bag via the free returns using Yodel on the 26th December 2023. Chased the return myself as not had my refund. Only to be told the box was empty. I’ve contacted yodel who can’t help as was a bulk refund so nothing was weighed or photographed. I’ve been in contact with Offspring since January and they still haven’t sent me photographic evidence of my package I returned. I sent those back double boxed and in a bag. They company is shocking with its customer service as only avail online. Avoid at all costs!!
London stores are a great experience, sadly I’m not impressed with the Brighton store. Never had a good experience going there, I find the manager extremely rude and unhelpful! It’s a small branch so you’re followed around quite easily. Made me feel very uncomfortable. I recommend stick to London branches
Ordered for next day delivery and they didn’t even respond took my money and then after numerous emails still have not answered. Posted 8 times on their Instagram today but can not answer or provide a service to customers. This really ruined my son’s birthday and was devastating for him not having a present on his birthday. Stay well clear
Ordered a limited edition shoe for next day delivery and it arrived as expected and the shoe was in very good brand new condition. I really don’t understand the negative reviews in here, but for me it was a really good experience ordering with Offspring :)
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
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