offspring.co.uk

2.7
2.7 Based on 543 reviews

OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in L...

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Average Rating

2.7

/
5

543 Reviews

5 Star
37%
4 Star
4%
3 Star
3%
2 Star
4%
1 Star
52%

Filtered Reviews

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Review Time

Iris Murphy
I need a refund my shoe never got here

1
Date of experience: Aug 14, 2020
Marissa
Great

Really great service again, quick an reliable

5
Date of experience: Aug 14, 2020
Reynold
The total opposite of their ‘customer-first’ image

They’re known to backdoor hyped shoe releases (hold back multiple copies for their friends who then resell for massive profits) and make no attempt to stop bots from buying all their stock on online releases. Scummy, self-absorbed retailer with a big ego. AVOID.

1
Date of experience: Aug 11, 2020
Lanny
No communication and awful customer service

Ordered a pair of trainers to collect in store over 3 weeks ago. Still not received the trainers and had no updates regarding the order. Emailed customer service several times and each time just told they will be there soon with no explanation or timeframe provided. Severely disappointed with the lack of communication and awful customer service. A present that was ordered in ample time is now over 2 weeks late! Will not be using again!!!

1
Date of experience: Aug 08, 2020
Rodger Lewis
Great customer service and products

I purchased nike trainers and I had issues with the delivery. The customer service (Maddison and Shelbi) got back to me within two hours of sending and email and resolve the issue. Very impressed also the trainers were very well packed. The original box of nike trainers in the offspring protective box. Great service, recommend and will order defo again!

5
Date of experience: Jun 12, 2020
Ryan Brooks
Gr8 service

Fast delivery....would shop here again 🤗

5
Date of experience: Jun 11, 2020
Nadia
Nice and easy

5
Date of experience: Jun 11, 2020
Chris B.
Poor packaging, damaged shoe box.

Purchased the Jordan 5 Fire Red and the delivery arrived quickly but the shoe box was damaged which resulted in slight creasing on the toe boxes. Very disappointed.

3
Date of experience: Jun 11, 2020
Brad_Lyx95
Great experience

Good selection, good communication and shipping status updates. Product packed well and arrived in good condition.

5
Date of experience: Jun 11, 2020
Patience Lewis
Great product and excellent service…

Great product and excellent service with a very fast delivery..even to the United States and will definitely be using offspring again

5
Date of experience: Jun 11, 2020

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Business Details

  • OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more

  • email help@offspring.co.uk
  • language https://www.offspring.co.uk

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