Review Time
My dog recently passed away and ordered a sweatshirt as a memorial and the design not only looks nothing like the picture but he looks terrifying. He literally looks like a devil dog. Even during Halloween I would never want to remember him that way. So disappointing!!! I have reached out for a refund/replacement and have not heard a word. Have tried to send an email as well as called the number provided and nothing.
The original shirt I received was dark and shadowy like others had experienced. They offered to replace it, and promised to send me a preview of it beforehand for approval. I wish they did this as a rule, but the bottom line for me is that their customer service was excellent at fixing the problem. The second shirt I received was perfect, and received in a timely fashion.
More than happy with my purchase ! , I got a hoodie with my dogs picture . The embroidery looks just like my dog , the material of the hoodie is not cheap. I reordering 2 more hoodies ! One for my husband and my family member who also has a dog . I'm so excited for them to have there own costum hoodies .
First of all my order was late. Then the picture on the hoodie had no resemblance what so ever with the picture I upploaded, it was terrible.And I can't get a compensation that matches the effort and trouble it has caused. The last thing I heard was that I can send it back, but have to pay for shipping and customs, almost as much as I paid for the hoodie.Stay away!
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