Review Time
the cooling bed took a month to arrive and the zipper on the bed was broken when it arrived.customer service is non existent.the cooling bed is made of poor quality and the company does not stand by their products.no response from customer service regarding a request for a refund and I want to return the broken bedno response!I waited three days and got a response from Pelbarn below that customer service is busy responding toothed customers messagesIt seems that a whole lot o people are complaining when customer service can’t respond within three daysI requested a refund and still have no response Garbage products and a scam of a companyThe Better Business Bureau has given Pelsbarn a rating of F!!!!Worst rating they can give them!!
I have been trying to exchange a medium size bed for the next largest size for a month. I no longer want to exchange. I want a refund. All I need is an address. Horrible customer service. Please tell me where to return and issue me a refund. Order #47108. Text #414-331-1483
We love the Pelsbarn beds for our dogs. We use the calming bed on our couch during the winter and the cooling bed for the rest of the seasons. Our guys can be cozy and comfy all year long, plus it keeps our couch dog hair free. We also have the cooling mats in our car. They fit right inside the dogs' seats, and we can bring them with us when we travel. They are also handy to place on the floor as a comfy area for the pups.
Worth spending a few extra pounds to ensure my dogs comfort and health. The mats are a lot thicker than one I’ve already got from another company and ones I’ve seen in various pet shops. My dogs love them- it made such a difference at night time, I was able to sleep knowing that they would be comfortable and safe. After a long walk in the morning they are perfect for cooling them down. They really do work!!
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
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