Review Time
I had purchased two pairs of shoes from this company. Less than 3 weeks later they were discounted at least 30%. I inquired about getting a credit (not even a cash refund) as I truly like the shoes because of their comfort. They responded that is not their policy. I have never heard of a company that would not honor sale pricing within a months' time. Shame on them. I will no longer do business with them.
I love Pikolinos... I have 3 pair of the leather cut outs (i believe they are all from the Romana series) ... two sling back and one slip on... The other day my foot kept slipping and I look and saw the rubber sole was literally disintegrating on both shoes... completely gone now! leaving a gaping opening and bare leather bottom. I was so surprised, looked at a pair of the sling backs and see it's about to happen to another pair. They are a few years old, past the 2 year warrantee, but this shouldn't happen at any age. I keep my shoes in fine condition for YEARS. Yes, things can wear, but no like this.. not 'normal wear and tear'... Will you stand by your product, Pikolinos???
Own three pair of Pikolinos men shoes. One pair showed signs of stitching working loose in a couple places. Sent pictures of the shoe problem areas. Pikolonos responded quickly and refunded my money. I only wanted the shoes stitching to be repaired. Couldn’t have ask for better service from them.
I bought a pair their sneakers last year or so, very beautiful I must confess however, the sole quality is the lowest I have seen in a long while. After just a month of use, the sides of the sole have deeply faded/receded such that I feel ashamed wearing them lately so has become a liability since then. I feel like shoes of such price should have better soles, due to this I only buy caterpillar or timberland sneakers now, their soles are much tougher.
Reported a cracked sole in one shoe, supplied photos to show they were otherwise in very good condition. They do not want to even look at the problem and no local shoe repairer can help because of the way the shoe is constructed. Never came across a faulty shoe that the manufacturer wouldn’t even examine and that couldn’t be repaired anywhere else before. These are expensive shoes and should last more than a few wears.
I love these shoes and boots. I can count on them fitting me regardless of the style. I have boots, flats and loafers. The leather is soft and the shoe molds right to your foot. They have a great return policy. Yes they are a little more expensive than most shoes but they wear wonderfully and any cobbler can replace the heels when they wear down. I recommend them to everyone.
Poor materials and craftsmanship. Fist week I wore the boots had issues with the tabs that pull up the boot. Worn through the toe-box in less that one year. After contacting the manufacturer they did nothing to stand behind their product.
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Buy your shoes, boots and sandals directly from the Pikolinos online store. Free postage for dispatch and returns.
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