Review Time
I am living in Canada and sincerely hope that the main office can read this review and follow up with extremely poor customer service in Pikolinos Canada. You guys' can only take money but no service. Here is my communication with Pikolinos Canada since August 10/2021:Hello!I am looking for support and help.I would greatly appreciate it if someone could assist me.I have been trying to reach you since August 10, but unfortunately, no one answers my email/messages and phone calls. This experience is highly frustrating.To begin with, I ordered a pair of shoes called SALOU M9J SKU: M9J-4201SE-BRANDY-44-Men and paid $124.29 on July 25/2021 (order #000003266).Unfortunately, these shoes were too big for my husband, and I asked for a refund. However, the refund was not approved due to 50% of the sale price. Your company offered me an exchange. One of your representatives from customer support, Jeny, explained that if I'd like to exchange an item for any reason, I may find another style that has my size available. I may first place a new order online then send you the new order number so you can also go ahead and process a free exchange label for me. So, on July 30/2021, I purchased the next pair of shoes: BRISTOL M8J SKU: BRISTOL M8J-3184-CUERO-43-Men, and paid $200.55 (order # 000003272).However, there is still no refund for the first order ( #000003266) - $124.99. It means I paid $ 124.99 and $ 200.55. Could you please clarify?Next, unfortunately, the new order # 000003272 was not as good as expected (and there are no complaints to your company). So, on August 10/2021, I sent another message to you and asked for the price adjustment (because within one week, the price dropped from -20% to -50%). However, my request was declined by your company. It is another frustrating experience. Meanwhile, I also asked whether it could be possible to return my order 000003272 or receive a store credit. You answered that if I would like to return the second-order #000003272, you can provide me with an RMA with a $9.99 return label fee.Also, you can hold my funds for this refund until I find my preferred style online, but if not, I can let you know so you can process. So, I replied to you on the same day on August 10, and asked how long I can keep my credit store/fund with you and whether I can do a complete return (full refund) for my order 000003272.Since then, I have not heard from you — no refund for my first order #000003266 and no answer for my last communication from August 10.Hopefully, this long story will have a happy end. You stated that should I have any other questions, please don't hesitate to let you know; you're always here to help. Unfortunately, I cannot reach you over the phone, and now, there is no answer via email communication.I sincerely hope that you can assist and help me with my situation. I greatly appreciate your time and clearly understand how it is not easy for everyone during this pandemic. Thank you, Sincerely, Olesya.
I have worn Pikolinos for years, I like the slip on Jerez style, and I have every color. I "loved" them. Recently, I had to replace my black ones, and I received them in the mail, because our local shoe store stopped carrying them, as they are now made in China. I ordered them from the Pikolinos website, hoping that the quality would be the same, and giving them a chance. There is no comparison on the quality. I wore my new shoes to walk into town and had them on for about 5 hours. When I took them off, my feet had turned black, I suppose from the dye in the shoe.They were not as soft and comfortable. Extremely upsetting. They are/were the only shoes I ever wear.Pikolinos please help!
I have a pair of Puerto Vallarta 655-0732C1 sandals that I have loved for two or more years. I just bought a new pair. They are a lighter, brighter red (coral) and the stitching is less contrasting, but they are beautiful, and immediately comfortable. This is important to me because I have bunions and "difficult" feet. These look so good and they feel wonderful on my feet. Thank you.
Both soles of my shoes cracked and developed larger holes. I am extremely disappointed with the quality of the material used in these shoes. Has anyone else had this problem? I have never had a pair of shoes/boots crack or fall apart like this before, even after years of wear. Although these shoes were extremely comfortable, I'll never buy another shoe/boot made by Pikolinos again.I contacted Pikolinos customer support and send them pictures of they broken shoes and they never contacted me.
I had a pair of pikolinos Java sandals years ago and loved them. I purchased a pair though Nordstrom and the heal cover on one shoe fell off on day one! and the other heal was visibly worn after 1 mile of walking! I was on a date too.Unfortunate. I like the shoes. Had to return them and won't buy another pair
For years I was a fan of my Pikolinos Lagos boots made in Spain. Walking in them was amazing and they made my day when I wore them. I never liked how easily the non-leather part frayed, but I simply trimmed the threads because the rest of the shoe made up for it.When the soles wore out I gave their new Lagos model a try. The shoes I received smell awful, the embellishments look cheap, they are no longer soft and make the ball of my foot hurt, and they rub my heels. They also make my feet feel numb/itchy. Definitely not worth their price.I couldn't return them because they were a gift, so I thought wearing them would improve the fit and discomfort. Not at all, and now it looks like one sole is coming loose.I called Spanish customer service, and they explained that they have a much bigger market now that the Chinese have become interested in Spanish footwear, and have had to start manufacturing some models in other countries like China. They assured me that the materials and quality standard were all the same, which is clearly not the case (at least, for this pair of shoes).Also, in the new version of the Lagos(*) the fray-prone fabric covers a much larger area. It must have been cheaper than using leather, and it will definitely shorten the lifetime of the shoe because the frayed area will look terrible after wearing them a handful of times (that is, if they don't come apart before that). I am angry and sad, and I will not be buying Pikolinos again in the near future. I do not recommend them, unless you make sure that the model you want is made in Spain.(*) I bought them in Jan 2020 in the Spanish PIKOLINOS online store.
Pikolinos Berna M8J Blue. Size: 9.5 -10.Purchase date: Mid October 2020. Directly from Pikolino's website.PROS:- Comfortable to wear,- Well made upper body.CONS:- Shoelaces lose shape and integrity very fast, - After only three months of wearing them in the office and outdoor environment (sidewalks, asphalt), the shoe sole on the heel side in both shoes is gone! Only recently when I looked underneath, I noticed massive holes in both shoes, filling up with small rocks after each day outdoors. I've never had a pair of casual shoes that would fail on me so fast. The shoe sole is made out of soft (too soft in my opinion) rubber. I won't be buying them again. I had to purchase another pair (brand) somewhere else.
Pikolinos, do us all a favour and be clear that you are not shipping your goods from inside the UK. This is not shown anywhere on your website! I ordered a bag online last week for £122 and UPS quickly let me see online that it would be delivered this Thursday between 11.15 and 15.15. It said it had cleared customs which was the only way I knew the bag was coming from the EU. Yesterday I received a notification from UPS saying I needed to pay £51.40 in import duty to get the bag delivered!!! That’s almost half the price of the bag. I’m livid!!!I’ve paid the duty as I basically have no choice and now UPS has removed all tracking information from the site and updated the status of my order as needing payment that I’ve already made. I’ve been trying to get hold of them all morning as well as emailing Pikolinos direct. So far I’ve been on hold to UPS for almost an hour with no luck and you’re not responding to emails. I’ve now paid £164 for a bag I’ve no idea if or when I will receive. Easily avoided if you put on your website where you’re based. A case of “P*** off, we’ve got your money”. You should pay the £51.40 as compensation for all the aggravation. Why is everything such a pain these days? Whatever happened to ordering something and it just showing up? Awful experience and will NEVER buy from you again !!!!
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