Review Time
Nearly 4 weeks and still no shoes they say it's down to Brexit. I'd advise anybody spend your money elsewhere. Once bit twice shy I will never purchase pikolinos shoes through the parent company again use another website that sells them you'll probably get them quicker. The courier service they use doesn't keep you updated either I've had a awful experience with both.
The worst thing Pikolinos did was replace their elegant metal buckles with cheap and nasty velcro. The shoes (which aren't cheap) immediately lost all credibility. Velcro is so ghastly, making shoes look like they arrived direct from a cheap Chinese factory. For babies and the feeble, okay. For an adult? No. It is also dangerous because it loses its grip. On to another brand!
I submitted a review on 7 January and now feel I was a little hasty! I did not take into account that the order on 29 December would be subject to Customs. I have since received a total of 5 emails, including tracking advice and number. Boots arrived twenty two days after order and they are perfect! Yes, customer service could maybe be better but I've encountered worse! I'll be ordering again.
The shoes are quite comfortable and stylish. I was initially very happy. The problem came when the inside of one of the two pairs I bought wore unusually fast, and begin to fall apart. The company advised that a photograph of the shoes was not enough, I must have a receipt. This is an absurd requirement as few people save all their receipts for months on end. The only other time when I had such a situation was about 25 years ago with Cole Hahn. Their response was to send me a return envelope for the shoes, which they replaced immediately upon return of the shoes. While I like the shoes, there are other fine shoes in the world. There’s no reason to purchase from a company that is unreasonable when a pair of their shoes is defective.
I have been buying shoes from here for a while now. Probably have 6 pairs. I recently ordered a pair of boots for my partner. According to the UPS tracking, they have been on route for 10 days from Dover. I have emailed Pikolios 3 times, tried ringing their customer service number, but it just rings with no answer. I have requested a refund via email. Nothing. Persistence finally paid off. I managed to contact customer services, who assured me that the shoes were on route. They arrived today. Same good quality. I will be reluctant to order again due to the delivery situation. I will buy when i am in Spain.
My relationship with Piklinos has started 6 months ago when I bought my first pair of shoes. Shifting your whole footwear to one manufacturer at the start is a bit bumpy ride where Pikolinos addressed every single issue I had experienced in UK. I have sent 4 pairs in total for refund 2 because size was not right, 1 because because shoe heel caused me blisters from a day one and once because shoe sole came apart. Once the right size was established I got my self 4 pairs of shoes in total. Pikolinos even assisted me with some photos from a warehouse just to make sure I can see boot from inside before I opt and buy a pair. That's how you buy loyalty. For now I will look no further but the Pikolinos. Many thanks for great customer service, patience and common sense!Tomas
I too have bought Pikolinos shoes and boots for years, sometimes on line and sometimes from the Malaga store. All have been quite satisfactory, so long as I buy size 45 for my size ten feet. Last month I bought one leather rucksack from the outlet store at a greatly reduced price and delivered in four days to the UK. I was so pleased with it that I bought two more as Christmas presents. All three are made in India. This discovery has ruined my belief that all their products are made in Spain with Spanish leather. As for future purchases? Well another boot company, Panama Jack, still advertises as goods wholly made in Spain. I still have their boots in regular use after 5 years, and I am delighted with them.Currently I am trying to buy a travel bag in the Pikolinos sale, but a "buy" click on that product simply refers me to customer services who seem unwilling to answer the phone or reply to my email.That is a great disappointment from a once brilliant company.
Lovely comfortable shoes at first, bit then the problems start. 10 weeks in and I have not worn them everyday, the leather on the heals is wearing, the reason, the little rubber sole on heel are badly positioned and according to a shoe maker in Birmingham the heel bases need to move back 3mm, also stitching is failing, won't by again
Well. The shoes are just as described but they came with a few scuff marks on them. And something on the back of the heel. I paid $200 for these shoes. Revised I was able to buy some shoe cream and get the scuff marks off. And whatever it was on the heel. I just wanted to say how beautiful these shoes are. Definitely happy
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