Review Time
I have been using Rain for 2 months with no issue, but from the 28 November it connects with out internet. I tried reaching out to their WhatsApp chat with so assistance, i want told to pay my december subscription but still it doesn't connects. 😡 poor service
We moved and had no rain coverage. I cancelled the contract, returned the unit and did everything to the t. Only to discover that the branch did not cancel my subscription. I contacted them re this but all they were concerned about was their money. I am so disappointed in them. Their after-sales service is pathetic to say the least and their staff needs urgent training with cancellation procedures, time frames etc
The most frustrating service provider I ever dealt with, I'm not gonna pay for the router I'm not using and asked for cancelation but was never assisted, I don't know how many tickets I have. I have sent proof of payments but haven't received any response,its been a full month now. 074 881 0132 please call me tomorrow after 11h00
I struggled a little bit when I got the loop zone especially when it came to changing and confirming my location but I got such amazing help from one of the agents I think his name was Devin if I am not mistaken, he was truly a life saver
Hello Rain Support,I am writing to report an unpleasant interaction with one of your customer service agents. On 19/11/2025, at approximately 09:40, I contacted your support team regarding my payment date. The agent named Jack was extremely rude and unprofessional and i doubt that he even gave his correct details cause he was hesitant . Specifically i pay my account on the 25th but i changed it to the 1st. I got an sms that i have an amount due. now i am told that i have to pay 50rand to reinstate the network. why do i have to pay R50 when i only changed the date and now i need to change it backThis behavior is not acceptable, and I request that this matter be investigated. Please confirm receipt of my complaint and advise what steps will be taken to address this issue.Thank you,Antholeen
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