Review Time
Utterly useless. Paid over $1,000 for a pool cleaner, and they never sent it. All I got was a 'confirmation email' - and when I tried to get in touch with them, they never responded to my emails. Just radio silence. I would highly advise people to buy from elsewhere - these guys are absolute scammers. Doubt I'll get my money back via the bank - so let that be a lesson for anyone else thinking of buying from these thieves!
Absolutely terrible to deal with. Has no customer service only an automated system. Ordered an item on the Saturday then left numerous phone messages and emails to cancel the order. They sent it anyway then have never replied to me since. Had to contact Australia Post to return it to sender. Robot my life has done nothing and no refund. Will be contacting consumer affairs. Would not recommend them to anyone. Terrible!!
Purchased an ultenis t10 lite. Waited 6 months for new replacement bags. Told put of stock. Cancelled order but told they're coming and did new order in March 2035. August 2025 and bags arrived and they weren't correct for my model of vaccum They apologized I asked for a refund.. finally said they would and I'm still emailing them with no avail. Avoid this company at all costs!!!! I'm now dealing with ACCC
I have an issue with the my Legee D8 which is just on 12 months old and still under warranty. I lodged a ticket 30 days ago and have had 2 response emails telling me what to do, i have followed the instructions both times with no improvement. i have heard nothing in 10 days. you cannot contact any humans as all their contact lines go to automated answering but no-one calls you back
Very poor customer service l brought the pool skimmer and the wire in it perished and need the basket replaced no one responses they ask for photos provided l would of email and called and spoken to computer to get a call back response and nothing to date . Don’t know how they can be running a business when they don’t give any service disgusting not even worth rating as it’s been a waste of money with no insert to hold the leaves in
I bought a hobot s6 pro, and some accessories in April. They arrived and the hobot h6 pro didn't work properly, with one tank leaking and the machine wouldn't suction to the window correctly. Despite contacting them immediately, they didn't respond. After several attempts they eventually responded and said I'd had the unit for more than 30 days so wasn't eligible to return the unit. They are still to provide me details on how to return the unit for repair despite many many emails and is now December. I also haven't received the correct accessory pack. DO NOT PURCHASE from them, it's just not worth it!
THIS IS A SCAM!!🛑Do bot buy anything! This company doesnt exist, the CEO of this company doesnt even exist (Gle Yee or Campbell McPherson), they have all made up names and phone numbers that take you through IVRS and lead you no where!!We lost a few grand on their products that never existed. We have filed a complaint against them and will make sure to catch them and make them pay!!‼️‼️
ordered s100 pool skimmy the 1/12 25. got the order confirmation straight away, no other communication. send emails 4 times with no reply. very difficult to find contact phone #. automated customer service. really poor communication and customer service. has asked for a refund twice. find a number 4 days ago and was promised that someone would call the following day, still no response.
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