Review Time
I ordered a pool robot cleaner in mid-November, and was told stock would arrive shortly. By the end of November, I was informed that shipping would be delayed due to sales, yet over a month later, I still have not received my order. It's impossible to reach a real person for help, and tracking the order is futile. I'm now forced to follow up with my bank—steer clear!
I had a very disappointing experience with this company after ordering a pool robot in November. Despite multiple attempts to check my order status, I was only met with automated responses. I requested to cancel my order and receive a refund, but I was promised a callback that never happened. After numerous follow-ups, I received an email claiming my item shipped, but the tracking number was invalid. The automated responses never lead to resolution. I'm now seeking a refund through my payment platform. This has been extremely frustrating—save yourself the trouble and avoid this company.
I placed an order with this company a month ago. Initially, I was informed that the item was out of stock and would be available in early December. A week ago, I received an email stating that my order had shipped, yet the tracking link showed no updates, and the goods have not arrived. I reached out via email three days ago but received no reply. When I called, I was directed to an AI chat that couldn't assist me. I insisted on speaking to a real person, but was given another number, which only led to a recorded message before being hung up on. My experience has been frustrating, and I recommend avoiding this company.
I ordered my product in September and only received it in December. My emails requesting updates received only generic automated responses, and there was no way to speak directly with anyone. The customer service was terrible, and I doubt their ability to provide support or warranty for my significant investment. I would not recommend this company.
My order never arrived, yet my credit card was charged immediately. Despite numerous emails and calls, all I received were automated responses. I got a text stating the goods were dispatched, but nothing showed up. I had to go through my credit card company for a refund.
I ordered a pool skimmer and received no shipping details or email responses. Thankfully, I paid through a payment platform and lodged a dispute, which was resolved within a few weeks. I gave two stars only because I received a refund.
I faced terrible customer service. My pool skimmer stopped charging within nine months of purchase. When I reached out for support, I received an apology and was told that each new email would push my query to the bottom of the list. I asked how long I should expect to wait for a response, but once again received no reply. I plan to escalate this to consumer affairs due to their unacceptable behavior.
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