Review Time
Great communication from the company from time of order and after to make sure all was good with the product ….And yes it’s great. I went from using two types of mascara each day to get the desired effect of longer healthy lashes as false ones has ruined mine. This mascara is easy and quick to apply and looks fabulous. Coming from a woman who has used many makes over many many years I will not be using any other going forward
Volume care+ mascara was recommended by a friend. More than I would normally payfor a mascara but definitely worth it. Brush separates and builds well, without clogging. Testing it out on holiday in Portugal, in the heat, no smudging. Easily removed with warm water.
Saw an ad on Insta and was initially dubious, but having checked Trustpilot I decided to take the plunge. I am so glad I did. Their eyeliner is really nice, lasts all day and doesn’t smudge. It’s also a gentle colour - natural black and it really does look natural. So happy I decided to buy the mascara and lash serum. Too soon to say whether my lashes will become longer or thicker but zeroIrritation so a good start.
I made purchase of multiple items, spent over $80 on 5/19/24. On 5/31 I emailed requesting where was my order; no email of shipment had come. Answer came they were out of the color requested for brow pen. I then asked when could I expect remainder; answer did not give any further info. It was an apology for the delay and thanked me for my patience. June 7th (yesterday am) I sent email asking how long do they take to fill orders. I further told them if it has not already been shipped to cancel my order. I added I was certain I could get what I wanted from their competitors within 10 business days. Few hours later I got email stating she has been reassured my order would be packed and ready to go by today. I fired back, "NO NO NO! I PLAINLY STATED TO CANCEL MY ORDER IF IT IS NOT ALREADY SHIPPED! I do not want to do any further business with you!" I got an email later yesterday stating my order was cancelled. I checked with Paypal and my money was showing as a credit. It had been refunded. Update 6/10/24: after Rumi read my review I got an email explaining they had a glitch in their system that left orders placed between 3/18 and 3/20 unfilled and had frustrated many customers. Since they were able to view the order and see that they were out of the brow pen at the time I called it to their attention and the order was STILL not filled after so much time passed, I do not see the relevance of that excuse. They have said they are sending me a free mascara in apology. I am not changing my review, as everything is honest, and I want others to be warned. I updated my review with this latest for complete report of my experience.
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