Review Time
To make things worse, the seal wasn’t done properly, and now I have wind noise every time I drive on the highway.I had a terrible experience with this company. I scheduled a windshield replacement, and not only did they show up late, but the communication throughout the process was awful. The technician rushed through the job. When I called to have it fixed, customer service was unhelpful and dismissive, acting like it was my fault.I left disappointed and frustrated. I would not recommend this company to anyone.
Found Safelite for a windshield replacement, money tighter this month so the "Premium" glass replacement for my SUV paid in 4 installments seemed appealing. I had my business CC in hand ready but first red flag or what should've been, was when selecting the installments option, the site didn't offer me a CC option but immediately sent me to CashApp. I searched around to double check, nope, just CashApp. I mean fine, I use it, just generally for paying things in full. Innoticed it rolled me to their company Afterpay where I put down $114.40, the first of 4 installments over 6 weeks. 4 days later, Safelite tech comes out, nice guy, but would end up not reinstalling components around windshield correctly, but that'll be a separate review. At job completion, I sign his screen to acknowledge, etc. 30 mins later I see whole amount of $457.80, taken out of my bank. This is where spiraling began & Afterpay/CashApp, can't seem to put the brakes on. I called Safelite first. No help. I call # for Safelite shop, offsite CR answers, very empathetic, sees error, puts ball in motion but warning, they seem to have ZERO to do with the $$ side of this. So I call CashApp, open dispute, provided paperwork. At this point in scenario I've been double billed, one down payment to Afterpay plus full price of item with Safelite. All the same you know the usual, its "next week" or how many ever days to reconcile but CashApp passed case up to AfterPay. My concern grew when noting on CashApp, the intent was still there to withdraw my 2nd installment even though 2 company divisions, plus Safelite can easily see what's at hand and that I owe absolutely ZERO & now they owe me! I'm fairly certain I made one more followup call to CashApp per that concern but you have to understand I've gotten emails from multiple CR reps from 3 companies. In the meantime, I've filed 2 BBB complaints, one against Safelite, 1 Afterpay. I decided to file this review because tonight I received a "late notice" on the 2nd payment from CashApp/Afterpay with veiled threat to take the funds from my bank. It really shouldn't be this hard nevermind the Safelite tech leaving off an integral screw and parts, detached. It's clearly a bad arrangement and highly dysfunctional collaboration.
I wish I could give ZERO....This place SUCKS!!!! If you value your time or your vehicle dont take it here. You cant even talk to the store when you call. You have to go through a person off site. They have tried to call the store 5 times and could not get a hold of anyone for me!!!!! Be there at 7:30 they say...so I was.....Second car there......10 am car still has not moved......Lies Lies Lies Good luck trying to get an update on your car.......OFF SITE customer reps sure book your appointment, but are completely RUDE when trying to get a hold of the shop...I could keep going about this shop but don't want to waste anymore of my valuable time on this crappy business....LONG STORY SHORT TAKE YOUR BUSINESS ANYWHERE BUT HERE....THIS PLACE SUCKS...Look at the reviews, I wish I did!!!!!
Really disappointed with the service. They showed up with the wrong windshield and had to reschedule the appointment. The technician never followed up or reached out to keep me updated, and it was nearly impossible to get in touch with someone directly. I wouldn’t recommend this company to anyone
I wish I would have read the reveiws..I scheduled an appointment to get my windshield fixed that was hit by a rock. The area was round and the size of a pencil eraser. A technician came to my home for the repair, when he left I had the same rock indention along with a crack windshield that traveled from one side of the car past the rearview mirror. I was told they could not repair, only replace for $900 and they could give me a $200 discount. They are scams and left me in a worse situation.
My insurance company told me I had to use Safelite after I chose a local mom and Pop. I didn’t know any better so I agreed and now I have water intrusion all over my dash and after consulting with my insurance company they said they recommended but they didn’t tell me I must choose them. No one‘s come out to fix the issue and now I have to hire an attorney. I found out later that Safelite has a financial agreement between my insurance company and many others to funnel business directly to them. Don’t be a fool.
Even if it’s free repair........RUN! Then PAY someone to do the job RIGHT and in a timely manner!I have used Safelight many, many times and was impressed each time....until now. I've had at least half a dozen rock chip repairs, one full windshield replacement, and a passenger back glass replacement on different cars. I scheduled a rock chip repair for a Tues. I scheduled this for when I was at work since it’s closer and I've had excellent dealings in the past. The confirmation received from Safelite said they would be there between 8a-5p for the service. They called after 8a to tell me that I was #9 on the list but hey, at least I wasn't his last appt. I get off work at 4 and asked if he would be there before then he said no, I said ok I would wait. When 5:14 came, I called and he said he was still on #7 and 25 miles away. I said I was going home and he told me he would have them add me to the next day, Wed, for the morning. Wed came and another tech called after 8a to say that he had a full day but I was added to his schedule. I told him I get off at 4 but would wait for him. He came around 4:27 and asked if there was somewhere to put it out of the sun, I said yes I can move a car from the bay of the shop in back; it would only take a min. He said no worries I'll cool the glass off before the fix, that it should be fine. I offered 2 more times saying it was no bother at all to move the truck. He said he would move the truck around, away-facing the sun and it should be fine. He then called me at 4:48 and I said, oh are you already finished? He said yes he was. When I got outside he didn't say a word but when I looked up at the windshield, it was cracked. I said oh you cracked it? He said yeah it's rare but happens sometimes, and would I like to schedule a full windshield replacement at my own cost? Uh absolutely not. If you're not liable for any repairs you make and break the new windshield while installing it, am I out another cost of replacement for that as well? I would not allow a Safelite tech to touch my vehicle after these 2 experiences and neither should you. I understand that these things happen, I really do. However I now know that these techs are severely overscheduled and are trying to do more repairs in the day than they have time for. It was also apparent he didn't want to take the time to move the vehicle. I should have known better when all the red flags started to appear that this company doesn't stand by the 8-5 rule and scheduled it for home repair and just waited at my house all day for them, maybe it wouldn't have been so rushed. This company used to be so good and I would tell everyone to use them. Now I wonder if they truly even care if the repair goes well, because they're not liable for it at all, and they get a new windshield replacement (at my cost) for the company. I will NEVER use Safelite again, EVER. Not for free rock chip repair, paid repair, replacements, NOT even if they paid me personally. We are never, ever, ever....getting back together.
I had two chips in my windshield repaired last year in Everett, WA. Both repairs were done poorly and didn't even look like any repair was made, however I was told that the cost of the repairs would be deducted from the replacement cost if either chip started spreading. Recently I noticed that one of my chips had started to spread, and called for a replacement estimate. I decided to pay out of pocket rather than have my insurance premiums go up for another claim on the same damage. I was told that if I paid out of pocket, that I would have to pay the full price of the replacement rather than get credit for the shoddy repairs. They do terrible work, and have awful customer service. I will never use or recommend Safelite again.
To whom it may concern,I went on line to get a quote to fix one small crack in my motor home windshield and your quote was ridiculous $165.00 for a very small repair when I know you have a safelite person right here in my small town of Pine AZ, which I have used before, then you send out a 15% discount for me to use you for the repair which is still to much. This kind of price gouging is unacceptable and will certainly take my business elsewhere I will make sure I spread the word about your ridiculous pricing for repairs here in Payson and Pine. No wonder the insurance premiums are so high when your billing the insurance companies these outrageous prices.I worked for Progressive for 21 years back when they gave safelite their start in the industry using them exclusively. Like a lot of companies money changes people and greed takes over and unfortunately they forget about true customer service and fair industry practices. This has pushed me to use the smaller companies when replacing windshields or repairs for a 3rd of the cost and most cases and better customer service.
My wife had Safelite replace her windshield. We've been to them a few times and like the "Lifetime Warranty" promise. A couple of weeks later she heard a whistling from the top of the windshield at high speeds. She took it in about two months after the repair and the manager rudely refused to fix it, saying she only had 30 days to bring it in. Of course it doesn't cost Safelite any more money whether you bring it in 30 or 60 days after the problem arises. It's just a way to reject warranty claims and still market a Lifetime Warranty.
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