Review Time
i have been using safelight auto since the 80s for all of my company glass repair i even worked for you in levittown new York always had good work until i did not so called on warranty and was tolled has a chip it was crack day after install i just could not get time to have them come and repair. my employee told me about crack when was having 2 other windshields replaced to be honest i feel ripped off and will be taking all of my company needs to another glass place from this point forward
I am writing to formally raise a complaint concerning the service provided to my 19-year-old son in relation to a windshield repair conducted in June 2024.In February 2024, my son purchased a vehicle that had a minor, very small crack in the windshield. On June 18, 2024, after saving enough money and experiencing no immediate issues with the crack, he contacted Safelite to have the crack repaired proactively before it could worsen. A technician was sent to our residence to perform the repair.However, within ten days—by June 28—the crack had significantly worsened, now requiring a full windshield replacement. Upon reviewing our home security footage, it appears that the technician applied repair material to only one side of the crack, while the other side was left untreated and subsequently spread.When we contacted Safelite regarding this issue, we were met with dismissive and rude responses. The company refused to offer any credit or compensation, asserting that the crack was already compromised prior to the repair. Instead, they attempted to upsell my son a new windshield replacement.My son is young and still learning about vehicle maintenance, and this experience raises serious ethical concerns. It appears that the technician did not perform the repair properly, potentially with the intent to necessitate a costly replacement. This practice seems predatory and unethical.My son is currently saving to replace the windshield, but we want to make it clear that if further damage occurs as a result of this inadequate repair, we will consider pursuing legal action.wow, safe flight just confirmed that they are an unethical company. just look at their reply they are admitting that they will not give a refund but will then try to sell you a new windshield and put that refund to the glasd they destroyed to the new windshield. WOW 🤣🤣🤣🤣🤣 DO NOT USE them. again, we had no problems with this crack for over four months and 10 days after Safelite touched our glass. It is now destroyed. wow
i have been using safelight auto since the 80s for all of my company glass repair i even worked for you in levittown new York always had good work until i did not so called on warranty and was tolled has a chip it was crack day after install i just could not get time to have them come and repair. my employee told me about crack when was having 2 other windshields replaced to be honest i feel ripped off and will be taking all of my company needs to another glass place from this point forward
Safelite has lost continuity on how to deal with their customers. Horrible service before the repair. Stopped in to make the appointment. They called later and said they couldn't verify insurance. I made calls to Safelite and was put into a complex phone tree system even though I called the local number. Spent time on the phone with my insurance agent the next day to get verification, printed the verification, went to my appointment and was told I had to pay and get reimbursed by my insurance company. Called my insurance agent back and she said that was nonsense, and they should have billed the insurance directly. So I cancelled the repair and will go somewhere else. The only reason I gave a "2" rating is because the workers in the shop probably do a fine job, but the customer service up front was so poor that I would give that a "1" rating by itself. You are a large company and probably think you can afford to lose customers like me, but it will catch up with you eventually. I have another SUV that needs a replacement windshield, but won't be going to Satellite.
Technician never showed. I cancelled my own appts and waited 5 hours. No one bothered to let me know they wouldn’t be out. I believe they were sent out from the Union City, Georgia shop. Interestingly the phone numbers for individual stores are not listed—you can’t reach them. Terrible customer service.
I tried to work with Safelite a year ago, and the process didn't go well - what a difference in a year - good job Safelite for improving your application process. The online aspect is much better now, and the tech called in advance, showed up timely, and did a great job. There is still some room for improvement, but a year ago I would not have given them a single star.
Safelite made the appointment for June 7, sent several emails confirming/reminding me of the date, and never showed up. The tech called at 8:14 a.m. on the day of the appointment, said he'd be there in a while (he was 30 miles away), and never called again or showed up. I am so done with Safelite and its unprofessional way of doing things. I will change my insurance and get one that does not use Safelite when this insurance period expires.
I would give the local Safelite store in WRJct Vt a zero if I could. We are now on our 3rd windshield replacement from the initial broken one. The 1st replacement had a 4 inch scratch in it. The tech came onsite to correct it but had no material to try and buff it out. We left our car for the day for a new windshield. When we picked it up the glass was covered in handprints and suction cup marks because they never cleaned it. Two days later, the new windshield leaked during a rain shower so we are now back for a third attempt to get it right. Our insurance company shows them as an approved supplier. I wouldn't take a golf cart there.
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