Review Time
My name is Buddie Patton and this is my sad review on Safelight.It started with me making an appointment online like they requested.I set an appointment 1 week in advance to insure I would be close to 1st one of the day ! The time frame was 8-12 am.The day of the job was 9/17/2025.At 7:48am a Safelight tech called and said he would be to me by 11am. Not exactly first thing. Well at 11:30am I called the tech to see where he was and he answered 12:30 pm or later!!. Now he then had his store manager call me,sorry can't do it till Saturday or the following week !!! Now I will repeat I made my appointment a week earlier!!. So I call customer service and they treated me like I was bothering them !!. The best she could was say sorry and I will email the district manager "Markus Clark ". Well I know that aload of crap so I hung up! So I tried my luck once moreand spoke to a lady that was at the very least awake, and she tried so hard to resolve my problem, but everyone she she spoke with basically told her to F off!! Soo she put me thru to Markus Clark's Boss ,because I must my scared him away, even though I did not speak to the idot ! Than his boss pissed me off so bad l can't even tell you his name! Safelight has figured out if they say SORRY enough that in some dumbassed way would work. So sh-thead, cried and actually hung up on me!!It may have been after I told him that Safelight is probably going to be the next Rite-Aid! Safelight has 559 million in assets, but has 591 million in debt !! Hmm go figure!Well long story boring, I called a local glas Company and the will happily do it tomorrow, PLUS, I saved 200 dollars! SAFELIGHT SUCKS and Markus if you are out there please call me at (302)540-5475!!
If I could leave, no stars I would. We contacted Safelite by recommendation of our insurance after our back windshield was shattered (but still in place). We made an appointment with them to have our windshield replaced in our driveway. When they showed up, they pushed the glass into our car, shattered most of it out and then realized they didn't have the proper parts to finish the job. They then left all of the glass inside of our vehicle the vehicle that we transport three children in on a daily basis. They said we would have to get in contact with their office to find out more about how long it would take to get the part. it took several calls before anyone would give us more information and even then they said it would take at least 10 business days before they could get the part and that couldn't be guaranteed. They wouldn't give us any names of a manager or allow us to talk to a manager. We are left with a car that we can't drive around and then of course last night it rained. this is an unbelievably unprofessional way to do business. I can't believe that they would leave our car in a worse state than they even found it. Let alone break out the glass before they knew that they had the pieces that they needed.
had glass replaced, they damaged vehicle, has been a hassle to get compensation for damages and they want me to sign a release waiving any responsibility for widow replacement or damages, Also the window they replaced leaked so had to come back a second time, first tech didnt seal all the way around.... Beware look for a diff company, everything has been a hassle
Charlie from Safelite Autoglass in Falmouth MA did a great job. Arrived earlier than stated time. Was kind. Detail oriented. Glass replacement came out great. Put my stickers back on where I wanted. easy to do with insurance. high praise job.
I traveled 4 hrs to look at and purchase a 1990 Buick Reatta. I was told that there were no issues with this car. Upon arriving and first laying eyes on the vehicle I observed it had a crack in the front windshield. The crack was located in the center of it and went from the very top all the way to the bottom. I phoned my wife at home and asked her to call a windshield replacement service to find out how much and if a replacement windshield was still available. She picked Safelite and apparently reached their central business center. She was told that yes, it was available and the cost would be $1360. before tax. Based on this information I made the decision to purchase the car. I towed the vehicle home and the next day before contacting Safelite to make the appointment I phoned six (6) other windshield replacement services in my area. All six informed me that a new replacement windshield for this car is no longer available. Hearing this I phoned Safelite and made the appointment for the replacement. 24 hrs later I received a phone call from them informing me that the appointment was canceled due to the fact that the windshield for this car was no longer available. Another words they originally provided my wife with false information, they never checked on the availability of this windshield as did the other windshield services had done. If I had known this upon the original inquiry I would not have purchased that car. I am know stuck with the only option I have available to me and that is trying to located a used one. Needless to say, never again Safelite.
Went to fill a small chip in my windshield and left with a blob where the chip was and two cracks in my windshield.Manager stood by his mumbled 15 second disclaimer while taking the keys when he should have told me that the chances of leaving with it looking far worse were high!Never again safelite
When you call, you cannot talk to a person, only a digital voice that wants all your info to schedule an appt, or they reference you should go to a computer and enter your info to make appt, again, no human interaction. Taking my service needs to another vendor. Won't be back in the future.
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