Review Time
Terrible experience. My technician never showed up the first day. I was rescheduled for two days later and no one called it showed up. Customer service couldn’t help. The local shop never answered. When I did speak with someone it was the manager and she let me know I was the first appointment. Still no one ever called or showed up. I received an email that I was rescheduled a third time and still no one called it showed up. Finally the fourth time of reschedule some called me out of the blue saying they were 15 minutes away. By that time almost a week had gone by with noCommunication and I had already scheduled with a local dealer. Do not waste your time with safelite. Go to a local dealer.
I had an appointment, confirmed by text, and did everything asked of me. The morning of, I also received a confirmation. After a week of waiting, and receiving confirmation the morning of, they did not show up for the appointment. I called to find out that they put in a note to cancel my appointment but never did. They did not want to go to the trouble of sourcing glass for my EV. If the part is not available, do NOT lead a customer on and then just no show on an appointment. I had to borrow a car for a week because i could not drive mine due to water intrusion/rainy conditions. Now i have to wait another week to obtain glass from a different provider. I've used safelite in the past but will never use them again!
I've used Safelite several times in the past and never had a problem with service. Unfortunately my most recent experience was not the same. I called last Tuesday (4/29/2025) and spoke to a representative about a quote for a windshield repair for a crack about the size of a nickel. I wasn't able to get the quote online as my year/make/model was not in the system and the representative on the phone said that they could not give me a quote for the same reason. They forwarded my case to another team and said I would get a call from them. I followed up on Friday (5/2) as I hadn't heard anything. The representative said I would hear something in 48 hours (it had already been 48 hours) and I asked if that included Saturdays to which they confirmed it did. On Thursday 5/8 I called back as I still had not received a phone call. This time the representative told me that my case had been deleted from the system as the "part could not be found". Sadly, the crack has grown to probably six inches now and a replacement will cost $1300-$1700. The negligence and poor communication of Safelite has likely cost me a lot of money. This experience was bad enough that I will not consider using Safelite again for glass repair/replacement. I will say that all of the reps on the phone were nice and professional. UPDATE: The windshield replacement will now cost me $2100. Thank you Safelite!
Safelight Customer Service and ability to speak to a live person is impossible. They continually screw up and can never seem to get scheduling an appointment right.They cancelled it and I had to go through whole miserable process again. VERY DISAPPOINTING! Same on you Safelight
Terrible Website, Tried multiple times to enter my payment information just to be greeted with a "Time out for security reasons". Changed it to pay at time of appointment and tried to enter my card after that and it still would not let me. Told me to wait 15 minutes and try again over and over. Also Be careful when putting in promos and what service you select. I got a hidden upcharge one of the times I filled out my info. Went from $304 to $398. Luckly on my third attempt I got it back down to $304
Outstanding Customer Service by Anthony M.I had an absolutely amazing experience with Anthony M. at the Aerotech Drive location, Colorado Springs. From the moment I walked in, Anthony was professional, welcoming, and incredibly knowledgeable. He answered every single question I had—patiently and thoroughly—without ever making me feel rushed or overwhelmed.What stood out the most was how effortless the entire process was. There was no hassle, no pressure—just honest, helpful support every step of the way. Anthony went above and beyond to make sure I had all the information I needed and felt confident about my next steps. His communication was clear, prompt, and genuinely supportive, which is a rare quality in today’s fast-paced world.You can tell he truly cares about helping people succeed and takes pride in providing top-tier service. If you’re looking for someone who’s efficient, knowledgeable, and committed to your success—Anthony M. is that person. I couldn’t recommend him more highly. He represents Safelite with excellence! Comment is a few months late, I apologize Anthony.
I booked an appointment to replace glass on a 1970 Camaro. The appointment was to be 4/30/25. I booked online using Safelite website and selected the year and model of vehicle directly from the site. I received a call moments ago that stated that "we do not service cars that old." Very matter of fact and very rude. If you don't service that age of vehicle, it needs not to be an option on your website! And then, waiting until the day before to let me know. Now I have to start the process over again and delay this glass replacement. Absolutely a horrible representation for a company that prides itself on being the best. Terrible customer experience.
Their website says make an appointment and get it fixed guaranteed. Well I put my vehicle info in to have my side window repaired. Thankfully I didn't pay for the quote and my appointment was scheduled 3 business days out. I'm coming from a rural area so I checked my messages to be sure before I left since I had 3 hours to drive. There was a message from the safelite dealer asking for my vin number on my vehicle as supposedly he could not locate my "part." Said he would call back after doing research but that my appointment was cancelled since he couldn't locate it for a 2001 Hyundai. He never called back and when I called the following day to follow up but he left me on hold. I hung up but he never called back. Nice guarantee Safelite. It's a good thing I checked my messages otherwise I would have been stuck with wasting six hours for my drive time. And out the money if I'd paid in advance. Not happy at all.
Do yourself a favor and find a local shop. This company is out of touch and incompetent.If I could give this a negative rating I would.-I needed my windshield replaced and went through my insurance to schedule an appointment…which was cancelled due to the glass for my car being broken on transit and that they ordered a new one and would call to reschedule, never did.-rescheduled the appointment and took a half day of work to make it. Called all day trying to get someone from the shop to confirm the glass was in. Was never able to confirm this until the appointment time and they said it was not in yet.-rescheduled again, this time they assured me the glass was in and so I took another half day of work and went to the appointment. They started my car and I waited in the lobby only for them to come out and tell me that the glass isn’t in AGAIN.-rescheduled A FOURTH TIME for a Saturday. At this time I’m driving an uninspected vehicle because I have not been able to get the glass repaired in time to update and pass inspection. But they did finally have the glass in. Got the service done finally and was given a discount for inconvenience.-IMMEDIATELY UPON LEAVING THE STORE THEY CHARGED NY CARD FOR THE AMOUNT THEY DISCOUNTED.-Now, I am left trying to call their terrible customer service and wait for their non response store manager to call me back to fix this situation. I am a single mom and the amount of the discount was calculated back into my expenses so this significantly impacted my finances this month. I N working with my bank to charge back the full amount because of how awful and inconvenient this entire service has been. Truly shady business
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