Review Time
I had a small stone chip, less than 1/8 in, front windshield, you could hardly see it. The technician shows up looking very unprofessional, many ropes and chains hanging from her pants which she then laid up against my vehicle. Repair made and now I have 3, 2 1/2 long cracks and the chip is more noticeable than before. technician stated that sometime the machine they use with its high pressure cracks the windshield. They know this will happen. I’m sure I’ll have to replace the windshield soon but will NOT go to Safelite.
I was going to buy new wiper blades for my Bronco Sport because they leave streaks when I realized that I had Safelite put new blades on less than 6 months ago for $35.00 each. I read that they give you options of different brands but I don't recall having that discussion with them, only did I want new blades.
Unacceptable customer experience.Safelite installed an aftermarket windshield on my 2013 Mustang without even offering the OEM option. My car is valued at $15K–$19K, and I would’ve gladly paid more for the proper part if someone had just confirmed it. But they assumed I wouldn’t want it—based on the car’s age or maybe how I paid—and never gave me a choice.I tried to get the issue corrected. I scheduled a follow-up between 12–5 PM, but the tech showed up early, left, and then claimed I wasn’t available. I called back just 15 minutes later at 12:07 PM, and he was already gone. No second attempt, no follow-through. When I checked later, I found out my appointment had been deleted from the system entirely.I had to reschedule for another week due to my work schedule. This has delayed the sale of my vehicle, cost me time, and left me completely frustrated. I couldn’t even leave a voicemail because the technician’s inbox was full. I’ve filed complaints with the Better Business Bureau, Ohio Attorney General, and also left public reviews.I expected better from a national brand. This was unprofessional from start to finish. Do better. This wasn’t just an inconvenience—it was disrespectful.
location in Winchester va is awful. i have full video of their techs and the "manager" of them lying. POS people all of them. incorrect installation, damaged windshield installed, damages to paint of vehicle, cow and missing clips. cut wires to dash cam then lied about it, lied about replacing the wire, lied about calling us about replacing the wire, stay away!!!
Don't cancel appointment 20 minutes before appointment when scheduled 2 days prior Rescheduled for 2 days later received email appointment 730am approx 2 hr job 1229 received email job started 3 pm could not speak to anyone to check status 4 pm showed up to shop vehicle in parking lot window out was told other people had to take priority over me
Had my windshield replaced and the top molding is not installed correctly, it's tucked under in places all across. Went back to the store and was first told there's nothing they can do about it. I got a little demanding and some else came out and yes they have to replace the shield again. Manager was to call me never did, got ahold of customer service "cuss enough and you will get a person" still no solution. Very poor workmanship and customer sercive.
Tree limb fell end-first into the windshield, without damaging the rest of the car. Insurance company wanted to send Safelite rather than tow the car to the local autoglass place. I said okay because it was convenient for me. I was curious so I watched the technician get started, and asked a few questions - he told me he was fine with talking while working. He acted totally confident and told me he had reached "master" level. I watched him start by taking pictures of my windshield from all angles - including a view from the roof down to the wipers, on both sides. When he got to the point of removing the cowl, I was standing right there as he literally YANKED the two halves off. He paid no attention to what tabs or clips might get broken. He paid no attention to the weatherstrip part of the cowl where it rests against the glass. Just yanked them off. I thought nothing of it at the time - that is until I looked at the finished job and saw 1/4" gaps between the cowl and windshield, and the weatherstrip part of the cowl completely damaged. He tried telling me that the gaps were already there. First lie. After the damage, I had taped plastic over the broken glass, carefully aligning the duct tape with the edge of the windshield to keep it off of the car body. I had gone around the windshield with the tape - and my eyes were inches away from it. He told me he would check his photos to prove it, then messaged back that he had missed getting that angle. Second lie. So I took it upon myself to investigate the problem with the cowl gap and learned that there are tabs that need to catch to pull the cowl down tight against the windshield. Again I emphasize that the technician yanked - ripped - the cowl halves off of the car. He told me he would look at it when he comes back (the job wasn't completed on the first trip because he was missing the tool he needed to replace the side trim). But he kept delaying the trip back. Finally I demanded that they send out a different tech to finish the job. The second tech got one of the tabs to catch, but said the other one is gone. Sucks to be me, right?There is no excuse for this. I don't care if the car is 25 yrs old. I don't care if the gap and the now ugly cowl seal is "just cosmetic". I trusted you people to repair my car and not make it look older than it is. Could I replace the cowl? Yes. Why do you expect me to pay for that?Never again, Safelite, never again.
I brought in my 2005 Mercedes SLK-350 that I was restoring and I noticed a crack in my windshield. I made an appointment and brought them my vehicle. I got a call less than a half hour later telling me that they cannot put my windshield in because the top has to work properly. I looked it up & you do not have to have the top functional to replace the windshield. They had a bunch of vehicles they were working on & I think they just didn’t want to do it! Save yourself the anguish and go elsewhere!
It’s been 7 days and they still haven’t called me back replaced my windshield and put on new wipers wipers got hung broke one not only did it break the wiper but half the mechanism.. they promised to call me back nothing crickets I had to pay 73 bucks for broke wipers .. I would not recommend this place not customer friendly at all go somewhere else ..
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