Review Time
Pebble cracked windshield of my 23 Rav4. Impressed by their tv commercials, I went right to their website for an estimate. The price was so incredible I had to call them to comfirm the on line price was correct. I was told that I had to book the service appointment in order to be provided with the total / correct price. the correct price turned out to be 10 times more. The recycling fee for the windshield was .... ready for this .... $400.00. as such, you can imagine what the other items added up to. I will never use them and recommend staying away from them. the last thing you need is a surprise.
I scheduled the home install two weeks in advanced. I set time aside and had cancelled appointments and work to make sure this would take place. This morning I received a call that they would not be here. The excuses given, the windshield did not arrive, it may have been cracked, it may be on back order. This was at 7:38am, I then received an email confirming that the installer would be here and I would receive a call of the exact time. I called and talked to management (Moriah) who gave more excuses and said she would get back to me with a reason etc. No call back was received. (11am). I then contacted another company who has a better reputation and explained their process etc. I am not scheduled with this company for Friday. For all the advertising that Safelite does guaranteeing their service etc - never would I recommend Safelite for any type of work. Poor service, lots of excuses and just not reputable to conduct work to a satisfactory experience. Choose another company and read reviews.
Got a quote and when the guy got here he was going to charge more for calibrating the camera. This was not needed on my car so I told him to leave. Went back to my local shop and was told his computer said I was right and calibration is not needed. They sent another guy out and the same thing happened. Told the guy to get out. Now I am banned from SafeLite and all I can say is Thank God. Don't bother with them. Getting it done elsewhere for $207 less.
I requested a quote to replace the windshield on my vehicle. I was given a turnkey price and confirmed the details for service at my residence. I received a confirmation text message with a price, and based on that quote I scheduled the appointment. When I went online to pay the invoice within the service window, the price had been increased over the quote significantly. When I called to resolve it, they simply stated they had not included all the charges in the quote provided. Kinda defeats the purpose of getting a quote. Service cancelled. Very unethical. I wont be using them again going forward.
Tech, ALFONSO was outstanding! he walked me thru what he was doing, how long it would take and what to expect. He cleared the broken glass and reattached the solar antenna to the quarter panel passenger side window.My JOURNEY started on 5/21/2025 when my truck was broken into. My insurance company sent me to Safelite to have the quarter panel passenger window replaced. I was told 5/24/2025, Didn't happen, next date 6/10/2025, NOPE. Then 6/16/2025 NOPE, Then 7/18/2025, I found and emailed the CEO at Safelite to get some answers. I received a call back and was told they would look into it and take care of it. Then I was given a 7/3/2025 date, NOPE. Next date 7/8/2025 @ 12:30 PM. FINALLY window is replaced. The arrogance and attitude of those I spoke with over the phone and in person was just unprofessional, no explanation for the huge delay. Upon arriving at the Jamaica Ave location it was as if I was disturbing quiet time. HELLO, people you're at WORK.I hope this never happens again but I will not be going there again.Mrs. Devine Everett-Little
I haven't had the work done yet for my appointment so I can't critique the actual work. What I can comment on is the amount of times that Safelite has contacted me to confirm my appointment. Email, Text and the next day after the text confirmation I receive a phone call to confirm the appointment and the tech states he will be contacting me two days from now to confirm yet again. (Overkill) and annoying Safelite
The last two weekends, I had an 8:00 AM–12:00 PM appointment scheduled to have my windshield replaced. Last weekend, the representative called around 8:15 AM on the day of the appointment to inform me that the glass they received was broken and that they needed to reschedule.Today, the representative called again around 8:15 AM to inform me that my appointment had to be rescheduled because they had not received the replacement glass. I asked why there isn’t a pre-check process to avoid canceling appointments at the last minute. The representative explained that shipments don’t arrive until Friday nights between 8:00 PM and 12:00 AM, and there’s no way for them to forecast these issues.Frustrated, I decided to call around for a more reliable company—and I found one! Not only were they $200 cheaper, but they also offered a $50 military discount and guaranteed my appointment for next weekend.It’s perplexing how some businesses operate with such poor reliability, inflated prices, and subpar customer service—and still expect consumers to accept that as the norm.Do not pay for nor accept bad services.
Too hard to contact the local Safelite , going through national call center just sucks. I was charged $75 for attics home service when actually I had to take mt F350 to Fond du lac because my real window of my truck required in shop replacment ad it takes 2 techs to install and lot of added prep work. I was also charged an additional $40 to (recycle) the remainder if my back window that was not broke. They threw that glass into their regular trash dumpster. My tech called me the morning of my at home appt to inform me that he couldn't do it in the field but we made arrangements for me to drive my truck the 30 miles to their shop so the work could still get done. Once at their shop, they allowed me to come in and remove my temp weather proof plastic cover that I had to install due to the amount of rain Wisconsin was recieving in the month of June. The Dist Manager even helped me remove the adhesive residue so that when the tech got back to the shop he could start on my window. I really appreciated that. My tech was great but there were a few hiccups. The black priming stuff they pun on the metal before the black caulk ended up running down over the white paint around the window, and the black caulk mutts out past the outer edge of the privacy tinted glass. Really sticks out when you look at it. Worst of all, i spent over $100 buying lumber to build a structure to ensure that in the event of rain in the middle of the window replacment as the instructions stated that I had to provide, and they never came to my house
My 82 year old father tried to use their service today. A tech was supposed to arrive at his house to replace his front windshield-- as is depicted in your TV ads. The tech never arrived. According to the dispatcher my father spoke to when the tech didn't arrive, the tech showed up but the van wasn't there (this is bs. The van never moved). When my father asked why the tech didn't call him the dispatcher said that she had called him but my father-- who lives in the year 2025 and has a phone that records the numbers of incoming calls-- pointed out that there was no call from the dispatcher. So, that's two lies: the van was there, the dispatcher didn't call him. It appears that what happened was either the tech showed up and left or, my guess, never showed up at all. If the tech DID show up then Safelite should amend its ads to say the customer must be standing near or sitting in the vehicle-- even if it's parked at their residence-- when the tech arrives on scene or said tech will leave. Granted, my dad is 82, it's very hot today and he just had a knee replacement a couple of weeks ago but, hey, if that's their policy, fine. But they'd better include it in their ads because if they don't, and what happened today happens to other customers, their ads are fraudulent. Folks should know that despite their ad campaign, their actual policy is to make infirmed senior citizens bake in hot, summer weather for hours at a time in order to get the service they make seem so utterly easy and foolproof in their fake and fraudulent ads. Corporate, the tech, and the dispatcher should be ashamed of themselves for their utter lack of professionalism and I hope anyone reading this takes heed and steers away from your company and to a better, honest one.
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