Review Time
This firm a charlatans. They’re clearly just a couple of blokes who take your car, park it miles from the airport and have no capability of returning it quickly. This is not a meet and greet service. I’m surprised Stansted let them operate on their property. The service is misrepresentative and bordering on fraudulent.
I have had booking with them from 15th August 2025 to 18th August 2025. After my return I have called them to let them now that I have arrived and I’ve been told that they will bring my car in 2 minutes. Although I was waiting more than 30 minutes. I tried to call the driver 3 times while I was waiting and nobody answered the phone. Just a few miles away from the airport after I have collected my vehicle the whole headlight fell off and than I have found out that the front bumper is damaged as well. I called them back and they told me to send the booking details and pictures of the damage to the same number in iMessages and that their manager will investigate it and call me back in 4 days. It never happened so I sent them an email as well but still haven’t heard back from them. I am about to try to contact them one more time and if I still won’t heard back from them I’ll take legal action against the company with my lawyer. The driver had to crash in to a wall or something like it as the damage was too bad.
The worst company I have ever used in my life. Kept getting alerts whilst on my holiday that my vehicle alarm was going off and my vehicle was left unlocked. Called company numerous times to be given false promises that I would be called back with an update which never happened. Then finally found out my key had been de activated which they accused me of doing. My vehicle was left unlocked with a window open all week. I went to the lock up to collect my car with my spare key and it is not secure at all. I was there for about 30 minutes wondering around looking for my car and nobody approached me to ask what I was doing. I was made promises by the company that I would be receiving a full refund and compensation for the trouble I had to go through, I sent an email as I was told but haven’t heard anything back. I also called the complaints phone number and I was not surprised to be greeted by someone who didn’t care one bit just like the guys I spoke to whilst on my holiday. Terrible terrible service. Avoid at all costs.
Please avoid using this company (Safe Meet and Greet) for meet & greet parking at stansted airport. They took ages to meet us for the car drop off despite us calling when we were 30 minutes away. They took even longer to return our car back to us when we returned from our trip. This company are not providing the service they advertise. The booking confirmation specifically states 'Your vehicle would be delivered within 30 minutes after your phone call.' No, it took almost 2 hours & multiple phone calls (answered with false promises) to get our car back. There were multiple families waiting in the same situation. Avoid at all costs.
Booked parking at Stansted with this company through comparetheairportparking.com and really wished we hadn't!Firstly, when booking you are given the price for parking, but only when receiving the confirmation email you are told about then having to pay the airport levy on departure and arrival so instantly that's an extra £20 on the cost.When booking you provide the dates and time of arrival to drop the car off and the time you wish to get your car back on return along with providing flight details...this proved to be utterly pointless as again in the confirmation email you are then told that you need to ring a number when you are approximately 30 mins away. Having done this we arrived at the car park expecting to be met, however nobody was there. When calling to ask for an update with what was happening they then questioned whether we had called and that we would have to wait 15 minutes when nobody still had arrived we then chased them up and was told somebody would be with us shortly, it was the best part of 35 minutes for someone to appear. On return it is the same process, call when you are coming through passport control to give them 30 minutes to bring the car over. Having booked the time we wanted the car returned initially and calling as requested as we came through passport control was told the wait would be 30-40 minutes.After 40 minutes was up we called again and was told they are very busy and traffic is bad and that it would be another 25 minutes. After approximately 5 phone calls to find out what was going on the car eventually turned almost 2 hours after the time we initially booked. Where we were asked to wait at the car park there were several other groups of holiday makers who were in the same position and had been waiting over 2 hours.One of the drivers who had actually dropped a car off essentially told us that where the cars are parked is used by about 7 different companies which are more than likely to all be linked with comparetheairportparking.com. He also told us that they don't have enough drivers to deal with the bookings that they have and that all the excuses of bad traffic given from the guy on the end of the phone were lies and that they are just poorly run. All in all I would highly recommend not using this company if you want to actually get home at a sensible time and it is definitely not like the meet and greets I have used before.
If I could leave a minus I would ! DO NOT USE ! They take your car . Then they use your car .. siphon your petrol .. leave you stranded at the airport for 3.5 hours when u land … then , if that isn’t enough , they turn up and tell u your car won’t start and it’s your problem . You then have to find where your car is to discover they have done something to your battery ( as jump point covers on battery were open once we finally got into bonnet after having to come back the next day and pay £170 for a locksmith to break into your car) The locksmith said he’s been there multiple times were they break people’s keys and disable their cars and they do nothing about it . Oh , and to top it off , they threaten you that you can’t leave your ( disabled locked ) car there or they will get rid of it ! They said I had a couple of hours to get it sorted . We landed at 1.30am ..finally got to my car outside of Stansted at 4.40 . RAC said they would be 2-3 hours . I had children ( one had food poisoning and just wanted to get home ) so had to pay for an uber home and then pay again to get back to meet lock smith next day . They should be struck off . Police were sympathetic but hands are tied . I’ve never experienced anything like it in my life . They deserve to be locked up !
Awful service. These are just men driving to the airport to pick up your car. Called as requested and left a message 30 minutes before reaching airport. Took a screen shot to prove it, they still arrived late after an argument! so that cost £15 extra. We videoed and photographed the car, glad we did on return they had taken £5 of coins from inside. Got a message that they will investigate but nothing came of it. If the people driving the car are stealing from inside it. I wouldn't want them any where near any other cars ever again. AVOID and def CANCEL IF BOOKED.
Awful company! You’ll be hanging around for a good hour waiting for your car to be dropped back to you. They’re also rude when you call to ask where your car is. If you book with this company expect to be ripped off, wait around for hours and spoken to like trash. Also hidden costs, so you pay them. But also have to pay to drive into Stansted then pay again to leave. Avoid this abysmal company.
Do not use this company we left our car with them on 3 July and due to return on 6 July - but we have now received a £100 parking fine - on 5 July at 11.32 pm our car was used at Stansted airport when we were in Spain - the company had clearly used our car while we were away -disgusting and shocking
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