Review Time
I recently had a frustrating experience with Sakuto Knives that I feel compelled to share. Initially, the purchase process was smooth and easy, which is why I decided to give them a shot. However, my excitement quickly turned to disappointment when I received the knives, which were both blunt—and I mean seriously blunt.After realising that these knives were essentially faulty, I initiated a return. This is where the nightmare began. I was asked to ship the knives back to Japan at my own expense despite the faulty merch. To make matters worse, the return address provided (In Japan!) was for a location where no one seems to be available to accept deliveries. It's beyond frustrating!Now, over a month has passed, and I still haven't received my refund. I keep getting emails saying "please contact us" and when I ask why, and why are they not taking delivery or initiating my refund I am ingored. I've sent countless emails inquiring about the status of my return, but all I've gotten in response is silence or 1 line emails asking for me to make sure I pay japanese duty. God knows how or why I'd do that. This level of customer service is unacceptable.I will definitely be updating this review once this matter is resolved, but for now, I strongly advise anyone considering purchasing from Sakuto Knives to think twice. The initial ease of buying quickly fades when you encounter their dreadful return policy and lack of support. Avoid this company if you value your time and money!UPDATE Jan 16th 2025The seller just ignored all emails from me and from Paypal and so I had to escalate to them to get my money back which I now have. Honestly, spend a bit more, go to a reputable seller and get something decent and which you can send back if they are blunt, not as described, crap, or you change your mind. In my case it was the first 3. Thanks to PayPal for sorting it.
So angry with myself for falling for this scam wish I’d read reviews first I might have less grey hair !!!! Ordered a knife for my son as a Christmas gift and I’m still waiting for it, keep getting emails saying order fulfilled but tracking says still in transit. Tried cancelling my order and asked for a refund and told to return it for refund to be issued umm how do I return it if I’ve not received it ! Please save your money and piece of mind don’t order from this company they’re atrocious!
Terrible customer service, impossible to get a refund!The knives arrived, the handle looks good, impressive colours and pattern, but the blade is shocking, the Damascus steel style is etched into the blade so is raised, not flush and part of the steel. The knives are not sharp, my husband pushed his finger into the blade and ran it across it and it did not cut his finger, I was told this is not a suitable test of sharpness and they do not agree there is a quality issue. I am trying to return anyway, but the return address “down sparrow” is not listed and they have failed to provide me with the correct one despite asking several times for them to choose an address from the screenshots provided by the courier. I think they are purposefully trying to get the parcel lost in transit so they don’t have to refund me.
SCAM product.The claim is that you get some stunning Japanese sharp knife. The reality is a blunt knife that doesn't look anything like what's advertised. Very disappointed.Trying to get refund from the company is impossible as they send automated emails.They don't respond to any messages in terms of returns etc. Don't get caught out like I did. A SCAM product at its very worst. I wish I'd read the reviews here first prior to ordering as the FAKE reviews on there site seemed very good.
I have ordered a set of 7 knives over 2 weeks ago and have not heard anything back from them. I have emailed the support email but no response. I ordered because of the reviews Ive seen on their website and only started digging more into the company because I have not heard anything back from them. Is there a number for them that anyone knows? Also how to I get money back? Can they be reported
Beautiful knife set, long shipping timeThe knife set is gorgeous and beautifully packaged, it was a gift for my husband's birthday and he is incredibly chuffed. Be prepared to wait weeks for shipping as it's coming from overseas, my delivery was slightly later than expected (by 2 days) but when I reached out the the company I was contacted back fairly swiftly. Shipping company is Royal Mail. Overall I'm very pleased with the purchase. Knives are very sharp and quality looks good, will update on here after a few months to say how they've held up over time.
This company falsy advertises knives as Damascus steel which they are not. The knives have a pattern textured into them & are simply cheap steel & certainly not worth the advertied prices. A refund has been requested but they are refusing, avoid these scam merchants.
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