shopify.co.uk

1.2
1.2 Based on 605 reviews

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Average Rating

1.2

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5

605 Reviews

5 Star
3%
4 Star
1%
3 Star
0%
2 Star
1%
1 Star
94%

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Eudora Lewis
Cannot cancel my unwanted account

A retailer signed up me up for Shopify (I do not have a business), in error. I cannot cancel my email from Shopify, only advice from them is to set up an account.NO human to talk to.....I am in a 'doom loop'Shocking ServiceDo not sign up to this company

1
Date of experience: Feb 13, 2024
Emil Anderson
Worst customer service

Worst customer service, there is a problem, ticket is opened for 2 weeks, store is inactive and "live" support job is to tell you you are the priority. Typical situation when company becomes too big and they control the market. Not worth

1
Date of experience: Feb 12, 2024
Jill
Awful company no way to contact them…

Awful company no way to contact them and I've just been robbed of £200 from an online store reported to the bank as fraud Don't use any Shopify shops not worth it

1
Date of experience: Feb 09, 2024
Phillipps Cooper
AVOID, AVOID, AVOID!!!

Impossible to speak to any human being; whether via email, telephone or live chat. Instead, they force you to have a conversation with a stupid A.I. bot; which is of no help at all.I find it absolutely laughable as I have a number of pre-sales questions. If a business doesn't let them ask any pre-sales questions, how can they expect any of us to purchase from them? I despise businesses who do this.I also don't like how they force you to use their Shopify Payments option; which I hate. I also worry about them freezing any income my business has generated.AVOID THIS COMPANY LIKE THE PLAGUE

1
Date of experience: Feb 08, 2024
Vera Morgan
Scammed me of thousands of pounds

I really hope this review helps other people from been scammed by this company! I use shopify for my website platform and three months ago they put a 10% reserve on my account which means they have held thousands of pounds in my money ! This has seriously damaged my business as in return I can not afford to place my stock orders. This has caused me a lot of stress and has really effected my mental health. I originally looked at working with shopify for help building my business and they have done the complete opposite. The customer service is poor, I can only speak to someone about this very serious issue via email and they are not helpful or kind in any way. In fact they are the opposite, very dismissive and still have not given me an exact answer as to why they are keeping my money ! I spend hundreds of pounds with shopify each month and now I feel completely scammed ! They have no complaints procedures in place and I am looking into taking legal action against these scammers and will be moving platforms to a more trustworthy professional company.

1
Date of experience: Feb 07, 2024
Armin Roy
Why did you ban Niall McConnell?

1
Date of experience: Feb 06, 2024
Stan Patterson
SHOCKING simply Shopify support no…

SHOCKING simply Shopify support no longer exists - i am expected to have a conversation with a bot - i don't have access to my Shopify account so have opened a new shop to get access to a bot - now 6 weeks on and chatted to real people - nothing has changed i am still looping round in a circle.

1
Date of experience: Feb 06, 2024
Cordelia Parker
Robbed 3.5k of my customers money

Robbed 3.5k of my customers money My customer paid me 3.5k threw shopify no payment date showing these scammers rob anywhere they can. There teams zero help.

1
Date of experience: Feb 05, 2024
MrPierro2745
Scammed for large amounts

Scammed for large amounts, no security with payments

1
Date of experience: Feb 04, 2024
Woody C.
Supporting scam websites!!!!

Do not use any shop that is running on the shopify platform. If there are any websites with good deals and you see shopify anywhere on the site then avoid, do not be tempted by any bargains just click the X and get of the site. Shocking company to speak to and literally didn’t care that one of there shops had scammed me and then closed their site down.

1
Date of experience: Feb 03, 2024

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