Review Time
Very poor service indeed. I have spoken to 7 different advisers, none of whom ever follow up on their commitments to take action or even to phone back. Whilst people are polite, they seem completely disinterested in resolving issues, and feels like it’s Skoda UK just outsourcing customer dissatisfaction, as a tick box exercise.
Firstly- remember that you can reject the car within a 30 day window if you buy new. We are lucky compared to some people. Our issue is that the maps won't load on the smaller display screen. Everything else seems OK. Lots of people are getting much more by way of bugs than this. The dealer I got it from claimed not to know why it was happening and suggested it just needed a software update from my local dealership. I got in touch with them, and they said that this is a known software issue but there is no solution yet! The main screen nav system seems to work. So- let's just get this right: Skoda are selling cars that they KNOW are faulty. ( A lot of them flashing warnings of all sorts of system failures.) EIther they haven't told their dealerships or those same dealerships are lying when they claim not to know about the issues. They only need to look at online fora! Of course, as a potential buyer they won't tell YOU! Personally, I object to being an unpaid beta-tester for a product. So, dear reader, AVOID BUYING A NEW SKODA LIKE YOU WOULD AVOID A RABID DOG!
Looked for a complaints department but struggled. I have been driving a Karoq for 6 months now. Every time you turn off the car it reverts to its presets. Lane control is in my opinion a very dangerous thing. To make my point:- I live just a few hundred yards from a dual carriageway which is running at 50 miles per hour in busy times filtering onto the carriageway means threading your way in between two cars with just enough space. If you have not turned of lane assist the the car wrestles with the wheel right in the middle of a manoeuvre that required skills and concentration built up over forty years of driving. That is dangerous and all off a sudden you are not in control and two seconds of that time is stolen from what now is an urgent decision. Secondly I never use cruise control I regard that as dangerous. If I needed cruise control and lane assist why would I need a driving license? There needs to be a way of turning off them functions for good rather than for the length of one journey. Secondly the Bluetooth is as archaic as the name of the system itself you need one of them burner phones to be able to connect to the car and the WiFi is spotty. Otherwise it’s a good effort the car runs fine and its other features are intuitive and practical. My wind screen wiper got stuck on a small piece of ice and I got out of the car freed the wind screen wiper and there was no more problems. The next morning I had an email from my dealer the car had booked in for a service. I phoned them and explained they cancelled the service. In a way it’s pleasing that they are looking out for you but it was such a minor issue
We were happy with the deal we got for buying a new Skoda Kodiaq in November 2024. The car is great. We asked for a tow bar to be fitted, unfortunately for some reason they have made a new model but have yet to manufactured a tow bar to fit the model. We have been in touch with Skoda only to be told they still have not got round to making a tow bar for it. In the sales room the display had a roof box on it leading you to think all parts were available. The car is advertised as a car ideal for towing. Caravan service in April , holiday in June or maybe not, if no tow bar. Feeling desperate now.
Bought a car from ŠKODA dealership nearly a year later still waiting for documentation phoned customer service spent hour on phone no help put a complaint in with the assistant sent me email after email still no help even said they tried to contact me my phone hasn’t rang once and no missed calls they upset me so much what a waste of time
Awful service. Bought a brand new Skoda 4 months ago. For the second time we have had roadside assistance come out as the car wouldn’t start despite being fully charged.Roadside assistance performed diagnostics and determined that the inverter for the 12v battery was faulty and needed replacing. Roadside assistance did a temporary charge on the battery so we could drive it to a branch to be replaced.Tried to take it to our local branch in Erdington birmingham who tried to refuse us as they didn’t want the problem and thought they would have to send it onto a different branch. After roadside assistance called them they finally agreed to take it however the next day when we called to check progress they determined that there diagnostic equipment said there was no fault. This was only because of the charge that roadside assistance did for us to get it into a branch. Spent the afternoon arguing with customer service that there must be a problem as the car won’t start but they were utterly useless. At present we are told we have to pick up our faulty car and return our courtesy car by Monday or we will be charged. We were told the car would break down again in 2-3 days of driving so know we will be back to square one again!Awful service as once they have sold you a car they don’t want to know!!!
If I could leave 1 star I would.I bought my car as new in October 2024. I based my decision to buy base on your website specifications. You specifically state the car as having high beam control. After getting home from picking my car up I realised this is not on my car. None of your garages seem to know the exact specifications. You then add salt to injury buy failing to address you have made an error your website specifications. No instead you point to your pdf specifications. As most lay persons I didn't even read this. I thought I could base my buying decision on your website being factually accurate. As of 2nd of November 2024 you have offered no remedy at all, other than washing your hands of this issue. I know this to be a software update as the sportline has this available on the same led headlights. I just want this put right. So far iv raised this with the ASA. I will go and far as needed, out of principle!
I purchased a sportline Octavia hatch in September. I was starting a new job in October and would need a saloon car as would be doing motorway driving. I'd owned Audi's for 20 years. My husband swapped from Audi last year and, overall, had been impressed.I collected my brand new car at the end of September. Within days, I had to return for part of the interior to be repaired and there was glue on the boot.Then, week two, my brand new car would not start. I was at work, trying to go home, so had to call Roadside assistance. After 90 minutes (it was now evening and I was on my own) they arrived and advised it was a software fault Skoda know about. The official guidance is switch the car off, leave it for 15 minutes then it should start again. I got home just before 9pm. The following day, my brand new car wouldn't start again. Roadside assistance attended after a 5 hour wait. I wasn't able to get to work - a brand new job - embarrassing as my boss has travelled over from Spain! Roadside assistance told me the same - known software fault - he'd had some Skoda customers stranded with a car that wouldn't start for an hour or more. So, this advice from Skoda is completely flawed! I've been given a range of lower spec cars to "make do with" whilst Skoda scratch their heads with how they will fix this. I'm still expected to pay the price of a new vehicle I don't have. I wish I'd never switched brand. The latest courtesy car is a diesel estate monstrosity of a car. Functions don't work, it's like a bus to drive and I don't have anywhere to park it as it won't fit in my garage. I've now been offered a hybrid but I've no charging facilities. I keep asking what's the plan and get nothing meaningful. To say I feel let down is understatement of the century. This is a shambolic organisation with a " profits before integrity "mentality. I regret buying Skoda. Really regret it.
Vehicles are great- but Head Offices support is diabolical.Had issue with a refund on a service/warranty refund when trading existing Skoda for a newer one. Good local staff understood refund could be made as part of p/e deal but Head Office (or one of them-difficult to know who you are dealing with) said no - on day of collection - due to small print- and because I'd paid a year up front and not monthly. Tried resolution but basically nobody from Skoda or VW VAG interested- no replies to most contact. Even their 'Integity' officer (Germany) request to Skoda CZ to contact me went unanswered. None would provide Finalisation Letter to allow me to go straight to Ombudsman, had to wait 8 weeks. It's not as though Skoda/VW/VAG 'small print' is that reliable day to day, eg repeated wrong phone number on web and early coms (extra digit tat has gone unspotted by staff), sent me a 'service due' email two weeks after purchase of new car; sent me offer of 20% off insurance plan 2 weeks after purchasing one for £900 and many more examples. Local franchise fine but all their different Head Offices are lacking- despite making great claims all over their websites for their 'Integrity'.Pity because support issue experience so bad it will probably put me off buying another Skoda after this, my third.Found out that I am not the only Skoda owner experiencing the main issue
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