Review Time
Really disappointed with the lack of knowledge or ability to resolve a problem that for SKODA themselves, SHOULD have been so simple.After getting no joy from my supplying dealer, no joy from a local dealership and eventually turning to Skoda Customer Care, I was astounded at the inability to establish whether my car had memory seats which recognised individual keys. I was provided with various responses such as being provided with a video of how to set the seats (was a different infotainment system), being told it was “a paid for service” , being provided with a copy of the manual (which was useless), you car doesn’t have that functionality etc etc etc. Eventually after seeing several posts online with Skoda owners with similar problems, I was able to work it out for myself. Skoda just didn’t reply in the end. If they want to become one of the leading manufacturers, then they need to up their game in terms of customer care and product knowledge.
Only one star as I can’t award zero… Went in to RRG Skoda Bolton today to get a first MOT on my less than three year old/still under warranty Kodiaq Sportline. Asked for wiper blades to be replaced pre-MOT to ensure a clean no-advisory sweep on a premium SUV that still looks and feels new. Was told it has “passed MOT”, but checking Gov. uk shows a failed MOT issued for wiper blades not adequately clearing windscreen, followed by an immediate no-advisory pass. Pointed out that I couldn’t believe what I’d read and asked how that could have possibly occured. This was followed by the worst customer service I’ve ever experienced from service advisor “John”, who showed no empathy whatsoever and didn’t see any issue with what I’ve accurately reported above. Would strongly advise going elsewhere if you value the MOT integrity/history of your vehicle. Have escalated to Volkswagen Group UK and Matthew Bowden at Skoda.EDIT update 17/03/2025: Having Sent an email complaint to Arran Bangham, Group Chairman at RRG and Matthew Bowden, MD of Skoda UK, I received an aggressive call in the middle of my working day from Paul Arden, General Manager Skoda at RRG, who tried to downplay what had happened, and indeed make out that I was being unreasonable in making this complaint as, I quote, “I’ve never known anyone in my 20 years in the morning industry be disappointed about an MOT result”. Once Paul realised I disagreed with his logic as did the several others I’ve discussed this experience with, that I would therefore remain in email contact with Skoda UK and his Chairman, and that he wouldn’t be able to talk his way out of this situation during that call, he quickly became incredibly hostile and ended the call abruptly and in a very unprofessional and unfriendly tone. It seems that RRG are just as poor at handling complaints as they are delivering work responsibly and delivering good customer service. I’ve also now formally complained to DVSA.
We bought a new Skoda Superb SEL in December 2024. It arrived and was very good , for a short while. Then things started going wrong leading to it residing with the supplying Skoda dealership since the beginning of February due to numerous computer and electrical faults , all of which were recorded and evidenced . At one time it registered 10 active faults at one time on more than one occasion with all the warning bells and whistles associated with the faults going off continuously . The cruise control even activated itself. And on one occasion the battery was completely dead after a 200 mile drive the previous day .There were also other faults like the electric windows not closing properly too, rear camera retracting slowly, but the dealer said the main cause was found to be a poorly fitted wiring loom, which they have replaced.The maps that should be displayed in the speedometer binnacle are not loading , and never did work from new ! The dealership we are told are awaiting the Skoda to provide a fix for this and we were advised that Skoda think that function is a convenience function so its not working so should be accepted, not a view I would agree with as seemingly the vehicle was knowing sold to us with that defect, so what not fully functional The Skoda app died too and it was theorised as possibly being related to the SOS function which also was not working. The replacement part for the car to make it work now not expected about the 1st April. Nothing of my experience of owning a Skoda Superb gives me cause to recommend buying one , I have only driven it for about 6 weeks of the 12 weeks I have been paying for it . I have little to convince me to remain a customer of Skoda other than the dealership, Marshalls at Medway, who have been very good. None of this is their fault and they have provided me with an alternative vehicle, but I do not not want my vehicle returned until all faults are repaired including the "convenience matter"
I wanted to leave a review to say how impressed and appreciative of the service I’ve received from Sophie & Scott @ your Stourbridge branch. The difference in how I was made to feel by them in contrast to a previous poor experience 2 weeks ago is night and day. They have since liaised with Katie at you Redditch branch to try and solve the problem I have with a superb, now Katie is dealing with it I’m absolutely convinced and confident this will end well. Katie, Sophie and scott have made a huge difference and in future any Skodas I buy will only be looked after at Stourbridge or Redditch. Great service and my confidence in Johnson’s Skoda is definitely back.Chris Banks
I have driven a skoda octavia for 6 years and it did not disappoint, roomy. comfortable and reliable. It never let me down and was very economical. I have since changed to a Skoda Karoq which has continued to impress me to this day.
Just bought 3 year old Skoda Kamiq..first owner as it belonged to VW fleet services.Car is fine but no Android Auto....you have to pay £225...What a Con😡...had Vauxhall crossland linked phone and hey presto.So beware mirror link to I phone or Android will cost you.....sad
The service price for Skoda northampton that's on their website states an oil inspection service is £220. However I took my car in for it's first ever service, it's 1 year old and only needed the oil inspection service. They billed me £330! I tried calling to find out why it was so much more, after several promises that the manager would contact me I emailed head office. They came back with,they can charge their own individual prices we have no control over their fees! I would avoid them, they're nothing but a bunch of money grabbing thieves!!!
Skoda customer care lies,I purchased my KODIAQ from Skoda Southend and they really bad once car sold I discovered few issue during my first service with Skoda Milton keynes (my local car dealer) so I just drove 1000 miles and after long complaints the customer care said they happy to cover the cost،so I went to Skoda Milton keynes and the said I have to pay £1300 to fox the issue,and they said the customer care offer only free service,what a joke they scumbag,I said I already have 2 years free service plan and 2 years warranty,they they keep talking rubbish
In relation to my previous review, I would like to update my experience with Skoda UK. I have made several complaints with Skoda UK through Instagram after they first closed my complaint down as they felt I had no case, after sending a scathing reply pointing out that they had not taken into consideration all the details they re-opened the complaint, that was last Tuesday.I am still waiting a reply from that email & have had no contact or reply to update me on here either.I am starting to think that they do not care and are possibly hoping I will just go away.I currently have no income due to this matter as both Skoda & Richmond Motor Group are fully aware, if I haven't had a satisfactory reply by the end of today I am going to have to go to another garage that does not charge the over inflated prices the dealership is trying to charge me (£8000) and then look to pursue my losses through the courts.I have been left feeling utterly frustrated and let down by both organisations
Skodas are indeed excellent cars, but...The lack of parts if they do go wrong and customer care is abysmal. 5 weeks to get one part and the other they don't know when it'll be available. On a car that is in production, obviously aftercare customers are not the priority.Meanwhile the car is off the road for god knows how long..We won't be repeat customers..
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