Review Time
Alex skipper at Norwich skoda was brilliant and straight forward with everything he said explained every little detail from the test drive to questions about the car n even on the day me n my gf picked up the car he explained all the details and set up the car n phone we was so glad that we went with skoda now thanks to Alex
I committed to leasing a Skoda through Octopus salary sacrifice, but now I'm cancelling because I can't get a test drive.Octopus recommended contacting their fleet people, which I did - no test drives available.I contacted a dealer and said I was looking for contract hire (which I thought would be safe, just in case they wouldn't give me a test drive for being out-of-network) - they offered me 5 minutes (quote).I complained to Skoda who asked other dealers in the area. They said no. And now they have my name, so my chances of pretending I'm a cash buyer are burned.Ultimately Skoda were unable to give me a test drive, when I was ready to commit to a four-year deal.So I will never be a Skoda customer.
Dreadful customer service . Responded to my initial enquiry , I sent all information they asked for and 10 days later I’ve had absolutely zero response .When my lease ends I will be heading straight back to Volvo who actually know how to treat customers however large or small the issue .
I had the absolute pleasure of speaking with Zimkita from the South Africa call center, and I must say, it felt like pure luck that she answered my call. Her attention to detail, patience, and professionalism were second to none. She truly went above and beyond to help me, making the entire experience smooth and stress-free.Zimkita is not just good at her job—she’s an amazing human being. In a world where genuine customer care is rare, she stands out brightly. Thank you, Zimkita, for your kindness and support. You’ve made a lasting impression, and I’m truly grateful!
Disappointed with lack of transparency and poor after-sales supportI bought a car from Skoda Winchester and was not informed at the time of purchase that it had previously been used as a private hire vehicle. This has made it incredibly difficult to sell on, as many dealers—especially platforms like Motorway and We Buy Any Car—either won’t take it or reduce the value significantly (in my case, by £5,000).I phoned Skoda Winchester several times to speak to someone about the issue or to see if they’d consider buying the car back, but no one returned my calls. I found this lack of response very disappointing.Eventually, I did sell the car—but at a loss—because I didn’t feel comfortable selling it privately without disclosing its full history, even though that same courtesy wasn’t extended to me when I bought it.I believe strongly that dealerships have a responsibility to be transparent about a car’s history, especially when it has been used for private hire. I expected better from a main dealer and am very disheartened by how this was handled.
I recently bought a Škoda Karoq after owning an Octavia for 8 years.My frustration is I want to drive in “eco” mode and every time I stop and restart the car it reverts to “drive” mode. Beyond frustrating as I want the car to be set up how I want it.In my view I'd like some acknowledgement of the issue and maybe a software update to correct it. To compound my frustration calling Škoda UK (0333 003 7504) are beyond pathetic. Totally unable to understand my issue and get my details correct. 49 minutes on the phone!!!Also, answered by an AI voice which is dreadful.
Skoda UK seem to not quality check and govern their dealer agents. Yes, I know they are independent garages, but in Norwich we have the worst. My experience was on the 6th May - I'd booked my Superb in for an "Oil and Inspection Service". All they did was an oil change and told me I needed to book a service!!! They even said it on a video that was emailed to me! They also quoted for a Water Pump replacement and also added Timing Belt to the quote when the timing belt does not need doing and is on the other side of the engine. When I took the car back to them for the second time on 16th May, they said they would perform a complimentary upgrade on the service from the Inspection Service to an Extended Scope Service. All that they seem to have done is reset the service light. The paperwork presented was from 6th May - so I'm still chasing the evidence that they performed the extended scope service 2 months on. Skoda UK are supposed to be resolving my complaint and chasing paperwork. I've had no reasons given to me why the booking was wrong, why they fraudulently quoted additional work that doesn’t need doing, and I've had no proof the service checks were performed. All in all, Skoda UK is useless. The complaint has been open for 2 months. Skoda tries to project a brand image of quality, but that’s not the case. The Group 1 Norwich Main Dealer does not represent that, and Skoda UK handling complaints does not represent that either. This should have just been a standard in-and-out service. My second car is a Renault, and the Norwich Main Dealer is excellent. It shouldn’t be that hard. The Superb is a nice car, and I was thinking of getting a Skoda as a second car replacement, but that’s not going to happen! Bye Bye Skoda
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