Review Time
Declan O’Grady provided me with a fantastic service when I purchased a car from Skoda (Preston Docks Store). He was extremely professional, friendly, approachable and helpful in everything that he did. I was very grateful to him for making the process so much easier.
Initially a five star review (albiet forced when accepting handover), until this particular branch sold me a car that isn't fit for purpose, nor then accepting the rejection within a few months of owning the car. David McKellar, alleged "head of sales" seemingly has moved to Timbuktu, or as suggested by his inability to reply to emails. Nor does he have a comprehension of the customer recovery process. The "approved used car" had a faulty gearbox (appropriately fixed as spotted within 2 weeks, and give them credit, wasn't an invoconvenience and was actually good customer service so well done for that one at least!). Since then, I have discovered corroded plates on the car, dangerously so, and told this isnt covered under warranty, even after the corrosion was scraped off by a Skoda Assist Mechanic, and then an engine that sounds like its going to take off on a cold start. Corrosion doesn't happen in 3 months, yet them fixing that was them booking me into a dealer an hour drive from my house(without anyone telling me too!). And when you try and ring to advise them it isnt convenient, well you never get a phone call back! Oh and a faulty boot lock, and emergency SOS messages at 60mph. But its ok, Henry's will ring you about the emergency SOS message, but not return calls about rejecting a vehicle (under my legal Consumer Rights). Even their own head office think they're not hitting the the mark, but I'll leave that to them to tackle. We might have been a distance sale, but after getting Head Office, our finance company, and now unfortunately seeking our own solicitors, we're treated like scum of the earth, instead of them just fixing the issue quickly. Wouldn't recommend, and I feel like this review is completely deserved after the shambolic service we had received. After 8 years of owning a Skoda, Henrys have singlehandedly ruined our faith in the brand. Shame it can't be zero stars, as one is excessively generous.
I have the new Skoda elroq love the drive of that car and anyone that tests it would agree I replaced a BMW x4 that I loved as the drive and quality was exceptional. I wanted to take the plunge into the electric world and was loving the experience untill experienced serious issues with charging the car basically does what it wants. It may charge some nights not complete lottery and the latest fault on a schedule but charges immediately the car does literally what it wants. I contacted Skoda customer services the advice was couldn’t help my fault is in breach of terms and conditions and I challenged it and was then told they could t talk to me go back to the garage I bought the car from. I have been a bmw driver for years and not the customer service you would receive from them. Love the car and the drive but would never buy one again or a Skoda due to charging issues. The car is not compatible for octopus intelligent charging beware
Motabity car Skoda komiq new drive shaft replacement after 6000 miles took Henry Skoda Kyle street Glasgow 8 weeks to look at car get car back locking wheel nut missing go back to garage and they say didn't use it so how did the wheels get removed the wheel nut key was kept in same place from day one now missing and I am having to pay for new locking wheel nuts as garage is a joke
I have a skoda octavia vrs, the headlights leak major condensation, dealer told me it's a manufacturer issue, skoda warranty won't honour the replacement and say we won't cover them, but when I have a electronic burn out then they will, what a joke. The warranty is a waste of money & time. Never will I buy a skoda again for that reseon. Cars are good but the customer service experience etc is so bad. The worst I've ever experienced in my life. Skoda uk are a major disappointment.
I purchased a Skoda Superb estate from Meadans Skoda in Christchurch, Dorset. On collection day, I was informed that the car had been MOT'd five months after registration. Ben, the salesman, promised to address this issue, but I received no follow-up.Two weeks later, the car's SOS system failed, and I was advised to take it to Murrays Skoda in Plymouth, where the module was replaced. However, the problems persisted, including alarming fault warnings and the car attempting to reduce my speed to 20 mph on a 70 mph road. The GPS also frequently loses location, causing incorrect speed limit indications.Despite multiple visits for repairs, I was told the issues could not be fixed until Skoda released a new update. My attempts to contact Skoda UK for help have been frustrating, as they do not respond and I cannot reach management. I am extremely disappointed with their service. The car is still under warranty, yet they seem uninterested in assisting me. What has happened to Skoda's once excellent aftersales support?
Spent a small fortune on one of their cars and you're not going to make them any more money? Forget it, they're not interested in helping you, just like their lying Skoda dealerships and the VW Group that knowingly lied about their emissions. The difference with that is, they couldn't evade consequences from the government, but the little man on the street? They're laughing at you all the way to the bank.
Yet again, the technical dept. failed to provide instructions to update the SatNav map. Skoda is very keen to provide Free updates but not the instructions. This means that you need to contact your local dealer and pay an hourly fee. This is not a Free update but an extorsion. Could you please update your instructions and cover all the satnav.Thank you for help.
Just collected our third Skoda from Horsham dealership; we’ve used PCP on each occasion. We have always had an excellent experience with Station Garage over the years and we’ve not been disappointed third time round. Amanda has gone out of her way to help our transition from a Karoq to a smaller Kamiq. She is very professional, friendly, helpful and has been very patient in answering all our questions. Amanda’s customer service is above and beyond and we would not hesitate to recommend using Station Garage.
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